2003 Mazda Tribute Owner's Manual - Page 180

Customer Assistance CUSTOMER ASSISTANCE (PUERTO RICO) Your complete and permanent satisfaction is our business. That is why all Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition. If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps: STEP 1 Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER. STEP 2 If, after following STEP 1, you feel the need for further assistance, please contact your area's Mazda representative (Indicated on the next page). Please help us by providing the following information: 1. Your name, address, and telephone number 2. Year and model of vehicle 3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash) 4. Purchase date and current mileage 5. Your dealer's name and location 6. Your question(s) If you would like to write a letter, please address it to the following, Attn: Customer Assistance Plaza Motors Corp. Mazda de Puerto Rico P.O. Box 362722 San Juan, Puerto Rico 00936-2722 Tel: (787) 788-9300 This way, we can be sure to respond to you as efficiently as possible. That is our goal. If you live outside the U.S.A., please contact your nearest Mazda Distributor. 180