2004 Mazda Tribute Owner's Manual - Page 181

Customer Assistance Please recognize that the resolution of service problems in most cases requires the use of your Mazda dealer's service facilities. personnel and equipment. We urge you to follow the above three steps in sequence therefore for most effective results. MEDIATION/ARBITRATION PROGRAM Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting procedures in this manual, your concern is still not resolved, you have another option. Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration. Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers. Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc. CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP) If a specific item of concern arises, where a solution cannot be reached between an owner, Mazda, and/or one of it's dealers (that all parties cannot agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your Mazda dispute resolution process as outlined previously. CAMVAP is fully implemented in all provinces and territories. Consumers wishing to obtain further information about the Program can obtain an information booklet from their dealer, the Provincial Administrator of the Canadian Motor Vehicle Arbitration Plan Office at the following address or telephone number. Canadian Motor Vehicle Arbitration Office 235 Yorkland Boulevard, Suite 300 North York, Ontario M2J 4Y8 1 (800) 207-0685 181