1997 Mercury Mountaineer Customer Assistance Guide 1st Printing
1997 Mercury Mountaineer Manual
1997 Mercury Mountaineer manual content summary:
- 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1 - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 2
, call 1-800-241-FORD. FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only extended service program with the Ford name on it and the only service backed by Ford Motor Company. 2 - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 3
. Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your new vehicle is serviced properly. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with original equipment reliability. If you are not satisfied with the - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 4
service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor listed on your vehicle ownership license If you still have a complaint involving a warranty dispute, you may wish to contact the - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 5
to change eligibility limitations, modify procedures and/or discontinue this service without notice and without incurring obligations. What kinds of cases does the Board review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 6
Contacting the Dispute Settlement Board Consumer candidates for Board membership are recruited and name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 7
available information related to the complaint, including oral presentations, if to resolve each case within 40 days of receiving the consumer application form. After a case is reviewed, the Board emission control system and may cause engine knocking or serious engine damage. Ford Motor Company - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 8
you, write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (313)594-4857 FAX: (313) 390-0804 If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 9
Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - Friday - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 10
and availability. Not all accessories are available for all models. Safety Anti-theft wheel lug-nuts Remote keyless entry Styled wheel protector locks Vehicle security system Comfort and convenience Air conditioner Cargo liner (soft) Cargo net Cargo shade Door edge guards Engine block heater 10 - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 11
adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 12
may cause the engine to stumble or stall. In addition, such systems may be damaged or their performance may be affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 13
Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST, for credit card holder - 1997 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
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Getting roadside assistance
2
Ford Extended Service Plan
2
Getting the service you need
3
The Dispute Settlement Board
4
Getting assistance outside of the US
7
Ordering service publications
9
Accessories
10
Ordering additional owner literature
13
Index
14
Contents
1