1999 Mercury Villager Warranty Guide 5th Printing

1999 Mercury Villager Manual

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  • 1999 Mercury Villager | Warranty Guide 5th Printing - Page 1
    the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. In the United States: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn
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    LIMITED WARRANTY FOR YOUR 1999-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L Power Stroke Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Tires Roadside Service (United States, Puerto Rico
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    7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 11 12 12 13 14
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    apply to your 1999-model car or light truck. If you bought a previously owned 1999-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and
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    an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement Board, page 26 or call1-800-428-3718. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the
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    work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service state law allows, the tax must be paid by you, the owner of the vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the
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    you may have: • an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold); or • an eligible U.S. owner and have a warranty concern unresolved by your dealer, you may use the services of the Dispute Settlement Board (see page
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    service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, a subsidiary of Ford Motor Company. These
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    Vehicle Limited Warranty, Bumper to Bumper Coverage begins at the warranty start date and lasts for three years or 36,000 miles, whichever occurs first. During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle (except tires) that
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    balancer, valve covers, oil pan and pump, water pump, fuel pump and fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger, powertrain control module, electronic driver unit, injectors, injection pressure sensor, high pressure oil regulator
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    result that the actual mileage cannot be determined • using contaminated or improper fuel/fluids • customer-applied chemicals replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. Examples from the Scheduled Maintenance Guide are: • oil changes • oils
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    oil/air filters brake linings/pads tire rotation cleaning/polishing wiper blades clutch linings engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts installed by body the Ford Ambulance Prep
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    the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • flat tire change • fuel delivery • jump starts • lock-out assistance The Roadside Assistance Program is separate from the New Vehicle Limited Warranty, but the Program's time period runs concurrently
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    unit, and onboard emissions diagnostic device for passenger cars and light duty trucks only (required 8 years/80,000 mile coverage per the Clean Air Act) For full details on emissions control coverage, see: ¬ Emissions Defect Warranty (page 12) ¬ Emissions Performance Warranty (pages 12-13) ¬ What
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    Warranty for passenger cars and light duty trucks, Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for these emissions parts: • catalytic converter • electronic emissions control unit (PCM) • onboard emissions diagnostic
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    Cold Start Fuel Injector (1) • Controls for Deceleration • Distributor Assembly • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve
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    System PCV System and Oil Filler Cap Powertrain Control Module Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Air Control Bypass Valve • Throttle Body Assembly (MFI
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    Gross Vehicle Weight Rating ** These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered for 5 years or 100,000 miles. For full details about
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    and adjustments will be made by Ford to ensure that your car or light truck passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your short-term emission
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    part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford recommends that you retain all receipts
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    Cold Start Fuel Injector (2) • Controls for Deceleration • Distributor Assembly • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve
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    System Wiring Fuel Pressure Regulator Fuel Return and Brake Tube Assembly Fuel Sensor Fuel Tank Fuel Tank Filler Pipe Fuel Tank Sensor/Supply Line Fuel Vapor Separator Assembly Injector Driver Module Intake Manifold Intake Manifold Runner Control Throttle Body Assembly Turbine Shaft Speed Sensor
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    , non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and
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    have covered repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer
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    may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and you
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    your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside
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    FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser that this vehicle as manufactured by Ford, was designed, built and equipped to conform at the time it left Ford's control with all
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    light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service purchase Ford ESP from any participating Ford Motor Company dealer. There are several Ford ESP plans available in various time-and-mileage
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    . You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Customer Assistance Guide. For a brochure/application, speak to your dealer or write to: Dispute Settlement Board P.O. Box 5120 Southfield, MI 48086-5120
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    owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford required by state law, Ford Motor Company requests that you give us the written notice. Send your written
  • 1999 Mercury Villager | Warranty Guide 5th Printing - Page 32
    the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel expulsion
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
Outside the U.S. or Canada:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975