2000 Mercury Cougar Warranty Guide 1st Printing
2000 Mercury Cougar Manual
2000 Mercury Cougar manual content summary:
- 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 1
North Africa Customer Assistance Center Bin Khedia Bldg. Opp Dubui Crk. 3rd Floor, Office 301 Dubai, United Arab Emirates Telephone: 971-4-326084 Fax: 971-4-327299 E-Mail: [email protected] In Canada: Ford Motor Company Customer Assistance Centre of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 2
- 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 3
LIMITED WARRANTY FOR YOUR 2000-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L Power Strokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Tires Roadside Service (United States, Puerto Rico - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 4
Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 5
to your 2000-model car or light truck. If you bought a previously owned 2000-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 6
it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We try to check vehicles carefully at the engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 7
using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle. WHO PAYS FOR WARRANTY REPAIRS? You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 8
); or • an implied warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes). These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 9
• miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/50,000 5/UNLIMITED 5/100,000 The measure that occurs first determines how long your - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 10
your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship. Corrosion Coverage Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the warranty start date and covers body sheet metal panels against - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 11
visit. Ford Motor Company or Ford Motor Vehicle Assurance Company covers these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel pump and fuel system (excluding fuel - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 12
Ford's control. For example, but not limited to, cellular phones, alarm systems, and automatic starting systems • tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems • disconnecting or altering the odometer or allowing the odometer to be - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 13
Guide are: • oil changes • oils, lubricants, other fluids • oil/air filters • brake linings/pads • tire rotation • cleaning/polishing • wiper blades • clutch linings • engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 14
, whichever occurs first). If you need towing after Bumper to Bumper Coverage has ended, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside assistance - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 15
for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Passenger Cars & Light Duty Trucks Certified Heavy Duty Engines Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 2/24,000 8/80,000 3/36,000 5/50,000 - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 16
regulations. • you will not be charged for repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 13-14. Under the Emissions Defect Warranty for passenger cars and light duty trucks, Ford Motor Company also provides coverage, including labor - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 17
Compensation System • Catalytic Converter • Cold Start Enrichment System • Cold Start Fuel Injector (1) • Compuvalve • Controls for Deceleration • Distributor Assembly • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 18
Intake Manifold Intercooler Assembly - Engine Charger Malfunction Indicator Lamp (MIL) System PCV System and Oil Filler Cap Powertrain Control Module Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components • Spark Plugs and Ignition Wires - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 19
California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY FOR parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 20
Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your car or light truck passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 21
engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system Assistance Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 22
System and Sensors • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Cold Start Fuel Injector (2) • Controls for Deceleration • Distributor Assembly • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 23
) PART NAME Actuator Intake Manifold Runner Air Control Valve for 3-Way Catalyst Catalytic Converter Compuvalve EVAP Vapor Line Exhaust Control Assembly Exhaust Manifold-Left Exhaust Manifold-Right Exhaust Manifold Gasket Fuel Injector Fuel Injector Fuel Supply Manifold Fuel Injector System Wiring - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 24
, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 25
HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 26
retail price for all warranted parts that are replaced; and (b) the labor charges (based on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). WHAT REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 27
find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 28
emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 29
car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor This information is subject to change. Ask your dealer for - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 30
free alternative replacement Guide. For a brochure/application, speak to your dealer or write to: Dispute Settlement Board P.O. Box 5120 Southfield, MI 48086-5120 1-800-428-3718 NOTE: The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 31
by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 - 2000 Mercury Cougar | Warranty Guide 1st Printing - Page 32
to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a of fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether
Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
Outside the U.S. or Canada:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
Bin Khedia Bldg. Opp Dubui Crk.
3rd Floor, Office 301
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-Mail: [email protected]