2000 Mercury Mountaineer Warranty Guide 1st Printing
2000 Mercury Mountaineer Manual
2000 Mercury Mountaineer manual content summary:
- 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 1
: 971-4-326084 Fax: 971-4-327299 E-Mail: [email protected] In Canada: Ford Motor Company Customer Assistance Centre of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5B4 1-800-565-3673 (FORD) In Puerto Rico and Virgin Islands: Ford Motor Company Caribbean Inc. P.O. Box 11957 Caparra Heights - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 2
- 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 3
LIMITED WARRANTY FOR YOUR 2000-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Coverage 7.3L Power Strokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Tires Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 5. - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 4
Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 5
to your 2000-model car or light truck. If you bought a previously owned 2000-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 6
vehicle. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by 2 - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 7
retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 8
of merchantability (that the car or light truck is reasonably fit for the general covered by the written warranties, or to the applicable time period provided by state law, whichever period is shorter. Some states do not allow Ford or Ford services of the Dispute Settlement Board (see page 26). 4 - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 9
. For each type of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/50,000 - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 10
years or 50,000 miles, whichever occurs first. During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship. Corrosion Coverage - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 11
control module, electronic driver unit, injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. NOTE: Some components may also be covered by the Emissions Warranties, with no deductible. For more - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 12
Ford's control. For example, but not limited to, cellular phones, alarm systems, and automatic starting systems • tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems not cover surface examples are on paint and glass) • dings, dents • cover - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 13
• oil/air filters • brake linings/pads • tire rotation • cleaning/polishing • wiper blades • clutch linings • engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts (including glass) installed - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 14
with a separate tire warranty. Your Ford Motor Company dealership, however, may be able to address your tire service needs. You will find your tire Ford can arrange roadside assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the tow charge - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 15
6 of this guide. These warranties comply with Federal requirements and are: • Emissions Defect Warranty • Emissions Performance Warranty Emissions Warranties for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Passenger Cars & Light Duty Trucks Certified - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 16
EPA regulations. • you will not be charged for repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 13-14. Under the Emissions Defect Warranty for passenger cars and light duty trucks, Ford Motor Company also provides coverage, including - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 17
Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 18
the first replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 19
shows the coverage Ford Motor Company provides California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY FOR replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 20
Vermont.) The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2000-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State's stringent anti-smog standards. Ford must warrant the - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 21
or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford recommends that you retain all receipts covering maintenance - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 22
• Cold Start Fuel Injector (2) • Controls for Deceleration • Distributor Assembly • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 23
Control Mass Air Flow Sensor Multiple Function Control Module Supercharger Supercharger Bypass Actuator Turbine Shaft Speed Sensor Assembly , Contour only, (20)All Except Ranger, (21)Escort only, (22)Taurus, Sable only, (23)Mustang only, (24)Ranger 4x4 only, (25)Explorer, Mountaineer only, - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 24
until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 25
- so that you must have covered repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 26
equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and you may jeopardize your emissions warranty coverage. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair of emissions control devices or systems, the cost of which is not covered by - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 27
find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 28
system of the vehicle as manufactured by Ford, which, at the time it left Ford's control, caused noise emissions to exceed Federal standards, are covered THIS WARRANTY IS EXPRESSLY INSTEAD of any express or implied warranty, condition, or guarantee, agreement, or representation, by any person with - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 29
YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending on the plan - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 30
free alternative pursuing replacement WORK? The Dispute Settlement Board offers a free independent process for resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 31
state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification - 2000 Mercury Mountaineer | Warranty Guide 1st Printing - Page 32
vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
Outside the U.S. or Canada:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
Bin Khedia Bldg. Opp Dubui Crk.
3rd Floor, Office 301
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-Mail: [email protected]