2003 Mercury Mountaineer Warranty Guide 3rd Printing
2003 Mercury Mountaineer Manual
2003 Mercury Mountaineer manual content summary:
- 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 1
Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor mail: [email protected] In Canada: Ford Motor Company Customer Relationship Centre of Canada, Limited P.O. - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 2
- 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 3
Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2003-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 4
? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 5
service, but you may also take your vehicle to another Ford Motor 2003-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems of this guide. If you - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 6
Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services the Service Guide will invalidate warranty coverage on parts - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 7
owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 8
warranty for your 2003-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle Assurance - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 9
in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, a subsidiary of Ford Motor Company. These coverages include - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 10
Motor Company dealers will repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship. Items or conditions Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 11
valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger, powertrain control module, electronic driver unit, injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 12
leaves Ford's control. For example, but not limited to, cellular phones, alarm systems, and automatic starting systems, and performance-enhancing powertrain chips • tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems • disconnecting or - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 13
mud), improper mounting or dismounting is not covered. Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts (including glass) installed by body builders or manufacturers other than Ford, or damage to Ford - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 14
Motor Company dealership, or towing to your selling dealership if within 35 miles • flat tire change • fuel assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 15
unit, onboard emissions diagnostic device, and vehicle communication link (VCL) module for passenger cars and light duty trucks only (required 8 years/80,000 mile coverage per the Clean Air Act) For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 12) ➡ Emissions - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 16
and light duty replacement, or adjustment of defective emissions-related parts parts, if you meet the conditions listed below in this section. • catalytic converter • compuvalve • electronic emissions control unit (PCM) • onboard emissions diagnostic device • vehicle communication link (VCL) module - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 17
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 18
Control Module • Secondary Air Injection System • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Body Assembly (MFI) • Turbocharger Assembly • Vehicle Communication Link (VCL) Module (1) Flex Fuel vehicle only Important Information About List of Parts - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 19
Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS parts were selected on the basis of their estimated replacement cost at the time the California Air - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 20
Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2003-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State's stringent anti-smog standards. Ford must warrant the emission control system - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 21
powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system Ford Motor Company dealer as soon as a problem exists Air Resources Board at: State of California Air - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 22
apply to every California 2003-model vehicle, regardless of the GVWR* of the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 23
x Anti-Lock Brake (ABS) Module Cam Timing Assembly Catalytic Converter Charge Air Cooler Compuvalve Exhaust Manifold - Left Exhaust Manifold - Right Exhaust Manifold Gasket Flex Fuel Composition Sensor & Bracket Assembly Fuel Filler Kit Fuel Injector Fuel Injector Fuel Supply Manifold Fuel Injector - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 24
non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 25
repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 26
you may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 27
, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 28
conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 29
YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending on the plan - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 30
Settlement Board, an informal, cost-free alternative process for resolving disputes. A warranty allowed by state law, before pursuing replacement or repurchase remedies provided by certain state of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide. For a - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 31
laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 32
Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel any Ford Extended Service Plan (ESP)
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
 |
 |
Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]