2004 Mercury Grand Marquis Warranty Guide 5th Printing
2004 Mercury Grand Marquis Manual
2004 Mercury Grand Marquis manual content summary:
- 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 1
unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 2
- 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 3
In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2004-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Coverage 6.0L/7.3L PowerStrokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 4
COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT INFORMATION ABOUT LIMOUSINE CONVERSIONS 12 12 13 14 - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 5
or lease a 2004-model E-350 Livery Van equipped with the Livery Service Package, refer to systems, and Noise Emissions Warranty which applies only to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 11-24). Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 6
of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 7
, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 8
2004-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor the car or light truck is suitable for - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 9
SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 6.0L/7.3L POWERSTROKE DIESEL ENGINE Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship. Items or conditions - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 10
tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 11
or Ford Motor Vehicle Assurance Company covers these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 12
the vehicle leaves the control of Ford Motor Company, if the non-Ford part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance-enhancing powertrain components - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 13
XLT package with a 6.8L engine and 4:30 axle (XC3) that are converted to limousines. This will void the New Vehicle Limited Warranty. See additional information about authorized Excursion modification on page 28 • converted ambulances that are not equipped with the Ford Ambulance Prep Package, see - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 14
units that must be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership. Excursion Limousine Limited Warranty If you have purchased or leased a 2004-Model Ford Excursion Truck equipped with the 800A - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 15
emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defect Warranty • Emissions Performance Warranty For - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 16
will not be charged for repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 13-14. Under the Emissions Defect Warranty for passenger cars and light duty trucks (vehicles with a GVWR of 8,500 pounds or less), Ford Motor Company also provides - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 17
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 18
Restrictor • Fuel Injection System • Fuel Injector Supply Manifold • Fuel Sensor (1) • Fuel Tank (non diesel only) • Fuel Tank Pressure Control Valve (1) • Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction Indicator - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 19
coverage Ford Motor Company provides Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 20
necessary repairs and adjustments will be made by Ford to ensure that your car or light truck passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 21
is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford recommends that you - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 22
Vehicle Weight Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Cold Start Fuel Injector (2) • Controls for Deceleration - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 23
Ford and Mercury vehicles excluding Focus. Part Name Actuator Intake Manifold Runner Anti-Lock Brake (ABS) Module Cam Timing Assembly Camshaft Assembly (Cam timing concerns only) Catalytic Converter Charge Air & Pump Assembly High Pressure Fuel Line Injector Driver Module Intake Manifold Intake - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 24
by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 25
under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 26
parts that are replaced; and (b) the labor charges (based on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). WHAT REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use genuine Ford replacement parts - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 27
warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 28
Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects in design, assembly or in any part, component or system of the vehicle as manufactured by Ford any express or implied warranty, condition, or guarantee, agreement, or - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 29
YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending on the plan - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 30
or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide. For a brochure/application, speak - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 31
laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of - 2004 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 32
Ford Motor Company authorizes only those Qualified Vehicle Modifiers (QVM's) of limousines, as listed at www.certifiedlimo.com to perform Ford Excursion limousine conversions using the XLT package with a 6.8L engine and 4:30 axle and any Ford Extended Service Plan (ESP
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]