2007 Mercury Grand Marquis Warranty Guide 5th Printing
2007 Mercury Grand Marquis Manual
2007 Mercury Grand Marquis manual content summary:
- 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 1
Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 2
? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2007-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL REQUIREMENTS FOR - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 3
to your 2007-model car or light truck. If you bought a previously owned 2007model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 4
YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 5
by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 6
Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S. however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 7
for your 2007-model vehicle person, including Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 8
products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 9
or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE program, see page 36 of this booklet. 7 - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 10
general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years unless you drive - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 11
warranty period, then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or this warranty, any such liability shall terminate. Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 12- - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 12
service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED available, in which case a tire of the same brand, size, - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 13
rear), center support bearing, drive axle housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and air bag Supplemental Restraint System (SRS) are covered for an extended - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 14
Warranty does not cover any damage caused by: • alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other parts that affect - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 15
responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are oil changes oils, lubricants, other fluids oil/air filters tire rotation cleaning/polishing • clutch linings • Wiper blades • Wheel alignments and tire balancing • Brake pad/lining 13 - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 16
months in service, regardless of miles driven • wheel alignments and tire service, whichever occurs first • Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first Tire Wear or Damage The New Vehicle Limited Warranty does not cover - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 17
SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS) Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 18
This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • ➡ Emissions Defect Warranty (page 17) ➡ Emissions Performance Warranty (page 18) ➡ What is Covered? (pages 19-21) ➡ What is Not - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 19
coverage period, Ford Motor Company warrants that: -related parts listed under What is Covered? on pages 19-21. The warranty coverage period for: • Passenger cars, light duty , and transmission control module; - 3 years or 36,000 miles (whichever occurs first) for all other covered parts. • - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 20
Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 21
Defect Warranty and the Emissions Performance Warranty. List of Parts Covered by Emissions Warranties For Cars, Light Duty Trucks and Heavy Duty Vehicles • Air Flow Sensor • Fuel Injector Supply Manifold • Air/Fuel Feedback Control • Fuel Sensor (1) System and Sensors • Fuel Tank (non diesel only - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 22
Charger Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System PCV System and Oil Filler Cap Supercharger Assembly Throttle Body Assembly (MFI) Turbocharger Assembly Important Information About List of Parts Also covered by the two emissions warranties are all emissions-related bulbs - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 23
IS NOT COVERED? Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?, pages 12-15. If you need more information about getting service under the - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 24
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 25
For full details about coverage under California requirements for emissions control, see: ➡ Defects Warranties (pages 24-32) ➡ Performance Warranty (pages 24-25) ➡ What Is Covered? (pages 27-31) ➡ What Is Not Covered? (page 31) 23 - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 26
Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2007model vehicle. In California, new motor . Your emission control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 27
is your emission control system PERFORMANCE WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 28
you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division P.O. Box 8001 El Monte, California 91731 - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 29
the following list are covered by the Defects Warranties. List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Cold Start Fuel Injector - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 30
Taurus Cam Timing Assembly (Except 3.5L and 4.0L) Camshaft Drive Assembly (4.0L Sport Trac) Camshaft Drive Assembly Kit (Left-hand) Carbon Canister and Bracket Assembly (F-Super Duty) Catalytic Converter Charge Air Cooler Core Dash Panel and Headlamp Junction Wire Assembly (2.3L; 3.0L Except Escape - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 31
Shelby GT500; 6.8L F-Super Duty) Solenoid Body Assembly (4.0L Except Sport Trac; 4.6L; 5.4L; 6.0L; 6.8L) Throttle Body to Intake Manifold Gasket Kit (6.0L E-Series) Torque Converter Clutch Solenoid Assembly (4.6L Explorer, Mountaineer) Transmission Control Module (TCM) (3.0L Five Hundred, Freestyle - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 32
Shaft Speed (OSS) Sensor • Transmission Fluid Temperature (TOT) Sensor • Transmission Range Sensor • Transmission Shift Solenoid Assembly • Transmission Valve Body • Turbine Shaft Speed (TSS) Sensor • Transmission Intermediate Speed Sensor (Ranger) • Transmission Range Sensor Assembly (Ranger - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 33
in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 34
Company dealer is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 35
these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 36
LIGHT TRUCKS Ford Motor covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully enclosed operator's compartment, such as a basic - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 37
YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company). They - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 38
BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. Initially, the BBB will try to resolve Wilson Boulevard, Suite 800 Arlington, Virginia 22203-1833 NOTE: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 39
notice. Send your written notification to: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 12. Important information the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford - 2007 Mercury Grand Marquis | Warranty Guide 5th Printing - Page 40
information about Ford limousine conversions Ford Motor Company authorizes only Ford Qualified Vehicle Vehicle Limited Warranty is voided, any Ford extended Service Plan (ESP) contract is voided, applicable Emissions warranties Any other Ford or Mercury vehicle converted to a limousine will void
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Your satisfaction is our #1 goal. If you have questions or concerns, or are
unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Man-
ager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company poli-
cies or procedures, please contact the Ford Customer Relationship
Center.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
www.customersaskford.com
In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In Caribbean, Central America, Israel,
Sub-Saharan Africa, and Asia Pacific:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]