2007 Mercury Montego Warranty Guide 5th Printing
2007 Mercury Montego Manual
2007 Mercury Montego manual content summary:
- 2007 Mercury Montego | Warranty Guide 5th Printing - Page 1
inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 2
Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who 2007-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 3
Relationship Center at 1-800-392-3673. If you own or lease a 2007-model E-350 Livery Van equipped with the Livery Service Package or a 2007- booklet explains in detail the warranty coverages that apply to your 2007-model car or light truck. If you bought a previously owned 2007model vehicle, you - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 4
Bureau (BBB) AUTO LINE program, page 36 or call 1-800-955-5100. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 5
work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 6
was originally purchased through the Ford Worldwide Direct Marketing Operations Military Sales Program; or • it was originally sold or leased by Ford or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 7
for your 2007-model vehicle person, including Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to accommodations to other owners of similar vehicles. As a condition of these warranties, you are responsible for properly using, - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 8
liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold) or an - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 9
§ 2301 et seq. To the extent permitted by the applicable state ''Lemon Law'', you are also required to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ''Lemon Law''. If you choose to seek remedies that are not created by the Magnuson - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 10
specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 11
and able to repair, replace, or adjust defective parts in the prescribed manner Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 12
New Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100% 60% 30 - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 13
Rear-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive axle housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and air bag Supplemental - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 14
delivery of your 2007-model Expedition through a car wash) • into the engine • misuse of body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 15
the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are oil changes oils, lubricants, other fluids oil/air filters tire rotation cleaning - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 16
replacement or adjustment, it is Ford policy nonetheless to provide certain maintenance items, when necessary, free of charge during a limited period: • wiper blade replacements will be provided during the first 12 months in service, regardless of miles driven • wheel Items or Conditions Not Covered - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 17
other Ford or Mercury vehicles that are ambulance conversions (page 37) 4. In addition ...ROADSIDE SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. Ford can arrange roadside assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the tow - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 18
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 19
EPA regulations. • you will not be charged for diagnosis, repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 19-21. The warranty coverage period for: • Passenger cars, light duty trucks (vehicles with a GVWR of 8,500 pounds or less - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 20
replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide • Passenger cars, light duty trucks - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 21
Defect Warranty and the Emissions Performance Warranty. List of Parts Covered by Emissions Warranties For Cars, Light Duty Trucks and Heavy Duty Vehicles • Air Flow Sensor • Fuel Injector Supply Manifold • Air/Fuel Feedback Control • Fuel Sensor (1) System and Sensors • Fuel Tank (non diesel only - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 22
Manifold Intake Manifold Intercooler Assembly - Engine Charger Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System PCV System and Oil Filler Cap Supercharger Assembly Throttle Body Assembly (MFI) Turbocharger Assembly Important Information About List of Parts Also covered by the two - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 23
you warranty coverage if your vehicle or a part has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?, pages 12-15. If you need more information about getting service under the Federal Emissions Performance Warranty, or - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 24
, (your Vehicle Emissions Control Information label will indicate certified for sale in California or conforms to California regulations) and registered in California, Maine, Massachusetts, New York or Vermont. Also, diesel engine vehicles over 14,000 pounds (GVWR) registered in Maine, Massachusetts - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 25
For full details about coverage under California requirements for emissions control, see: ➡ Defects Warranties (pages 24-32) ➡ Performance Warranty (pages 24-25) ➡ What Is Covered? (pages 27-31) ➡ What Is Not Covered? (page 31) 23 - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 26
a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 27
part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emissions control system DEFECTS WARRANTY. 2. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments as soon as a problem exists. The warranty repairs should be completed in a - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 28
Motor Company may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance, or unapproved Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 29
- Engine Charger • Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Secondary Air Injection System • Spark Control Components • Spark Plugs and Ignition Wires • Supercharger Assembly • Synchronizer Assembly • Thermostat • Throttle Body Assembly - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 30
Mercury Vehicles: Crown Victoria, Edge, Escape-Excluding Hybrid, E-Series, Expedition, Explorer, F-150, Five Hundred, Freestar, Freestyle, F-Super Duty, Fusion, Grand Marquis, Mariner-Excluding Hybrid, Milan, Montego Converter Charge Air Cooler Core E-Series) • Engine Variable Timing Housing - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 31
Exhaust System Assembly Exhaust System Flexible Tube Assembly (2.3L) Fuel Injector Control Module Body to Intake Manifold Gasket Kit (6.0L E-Series) Torque Converter Clutch Solenoid Assembly (4.6L Explorer, Mountaineer) Transmission Control Module (TCM) (3.0L Five Hundred, Freestyle, Montego with - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 32
30 3.0L Five Hundred, Fusion, Milan, Montego with 6-Speed Automatic Transmission: • Output Shaft Speed (OSS) Sensor • Transmission Fluid Temperature (TOT) Sensor • Transmission Range Sensor • Transmission Shift Solenoid Assembly • Transmission Valve Body • Turbine Shaft Speed (TSS) Sensor • - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 33
with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 34
cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost of these warranty repairs including diagnosis, if you take the - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 35
you may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 36
FOR CERTAIN LIGHT TRUCKS Ford particular part, component or system of the vehicle as manufactured by Ford. Defects in design, assembly or in any part, component or system of IS EXPRESSLY INSTEAD of any express or implied warranty, condition, or guarantee, agreement, or representation, by any person - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 37
car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service protection against covered repair costs after your Bumper to Bumper Warranty expires. You may purchase Ford - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 38
concern has not been resolved using the three-step procedure, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. Initially, the BBB will try to resolve your question or concern through mediation. Mediation is - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 39
- allow owners to receive a replacement vehicle or a refund of the Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions - 2007 Mercury Montego | Warranty Guide 5th Printing - Page 40
weight limitations, then the New Vehicle Limited Warranty is voided, any Ford extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and , and in-use compliance). Any other Ford or Mercury vehicle converted to a limousine will void the New Vehicle Limited Warranty
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Your satisfaction is our #1 goal. If you have questions or concerns, or are
unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Man-
ager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company poli-
cies or procedures, please contact the Ford Customer Relationship
Center.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
www.customersaskford.com
In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In Caribbean, Central America, Israel,
Sub-Saharan Africa, and Asia Pacific:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]