2007 Mercury Mountaineer Warranty Guide 5th Printing
2007 Mercury Mountaineer Manual
2007 Mercury Mountaineer manual content summary:
- 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 1
service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing Motor Company Ford Export Operations Attention: Owner Relations 1555 Fairlane Drive Fairlane Business API World Tower 17th Floor Sheikh Zayed Road Dubai, United Arab Emirates - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 2
Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2007-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 3
on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership cannot assist you, then contact the Customer Relationship Center at 1-800-392-3673. If you own or lease a 2007-model E-350 Livery Van equipped with the Livery Service Package or a 2007-model - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 4
an Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may help increase the value you receive when you sell or trade your vehicle - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 5
warranty repairs. Where applicable law allows, the tax must be paid by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 6
when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 7
of similar vehicles. As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of all maintenance records and receipts for review by - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 8
in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 9
which you purchased your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or that are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 10
coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 11
, any such liability shall terminate. Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 12
the manufacturer's tire warranty with the owner literature supplied with your vehicle. You have the option of having a tire warranty repair performed by the tire manufacturer's authorized service center. If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty, you - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 13
velocity joints; Rear-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive axle housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and air - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 14
33. WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED WARRANTY? Damage Caused By: • accidents, collision or objects striking the vehicle (including driving through a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 15
in service, regardless of miles driven, even though caused by use and/or exposure to the elements. Maintenance/Wear The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 16
items, when necessary, free of charge during a limited period: • wiper blade replacements will be provided during the first 12 months in service, regardless of miles driven • wheel alignments and tire balancing (unless required by a warranty repair) will be provided during the first 12 months or 12 - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 17
, or towing to your selling dealership if within 35 miles • Flat tire change • Fuel delivery (limited to two occurances in a 12-month period) • Jump starts • Lock-out assistance The Roadside Assistance Program is separate from the New Vehicle Limited Warranty. It begins at the warranty start date - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 18
provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 17) ➡ Emissions Performance Warranty (page 18) ➡ What is Covered? (pages 19 - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 19
diagnostic device, natural gas vehicle (NGV) module (Bi-fuel/CNG), electronic emission control unit, and transmission control module; - 3 years or 36,000 miles (whichever occurs first) for all other covered parts. • Heavy duty vehicles (vehicles with a gross vehicle weight over 8,500 pounds - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 20
following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet. • Your vehicle fails to conform, during the warranty coverage period, to the applicable national EPA standards, as - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 21
the Emissions Defect Warranty and the Emissions Performance Warranty. List of Parts Covered by Emissions Warranties For Cars, Light Duty Trucks and Heavy Duty Vehicles • Air Flow Sensor • Fuel Injector Supply Manifold • Air/Fuel Feedback Control • Fuel Sensor (1) System and Sensors • Fuel Tank (non - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 22
, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until : (a) the first replacement time that is specified in your Owner Guide and the - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 23
Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?, pages 12-15. If you need more information about getting service under the Federal Emissions - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 24
chart shows the coverage Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale in California or conforms to California regulations) and registered in - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 25
For full details about coverage under California requirements for emissions control, see: ➡ Defects Warranties (pages 24-32) ➡ Performance Warranty (pages 24-25) ➡ What Is Covered? (pages 27-31) ➡ What Is Not Covered? (page 31) 23 - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 26
or improper maintenance of your vehicle. Your emission control system may include parts such as the carburetor or fuel injection system, the ignition will repair your vehicle at no cost to you including diagnosis, parts, and labor. Manufacturer's Warranty Coverage If Gross Vehicle Weight Rating is - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 27
the part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. If Gross Vehicle Weight rating is over 14, responsible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists. The warranty repairs should be completed in - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 28
As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications. If you have any questions regarding your warranty rights and responsibilities, or if - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 29
System • Spark Control Components • Spark Plugs and Ignition Wires • Supercharger Assembly • Synchronizer Assembly • Thermostat • Throttle Body Assembly (MFI) • Transmission Control Module (TCM) • Turbocharger Assembly • NGV Module (Bi-fuel/CNG) • Vacuum Distribution System (1) Coverage for diesel - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 30
2007-MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG-TERM DEFECTS WARRANTY (Coverage for Up to 7 Years/70,000 Miles, Whichever First Occurs) Ford and Mercury Vehicles Dash Panel and Headlamp Junction Wire Wiring Harness (except 6.0L E-Series) • Engine Control Sensor and Fuel Charge Wiring - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 31
Tube Assembly (2.3L) Fuel Injector Control Module (FICM) Fuel Injection Charging Assembly (6.8L) Fuel Injection Nozzle Fuel Injector Fuel Supply Manifold (4.6L Crown Victoria, Grand Marquis; 6.8L E-Series) Fuel Injector Fuel Supply Manifold Kit Fuel Pump (Except Taurus) Fuel Pump Regulator Assembly - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 32
30 3.0L Five Hundred, Fusion, Milan, Montego with 6-Speed Automatic Transmission: • Output Shaft Speed (OSS) Sensor • Transmission Fluid Temperature (TOT) Sensor • Transmission Range Sensor • Transmission Shift Solenoid Assembly • Transmission Valve Body • Turbine Shaft Speed (TSS) Sensor • - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 33
non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 34
(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost of these warranty repairs including diagnosis, if you take the part(s) that are replaced and - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 35
coverage. To have repairs made under this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 36
exceed Federal standards, are covered by this warranty for the life of the vehicle. THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO: • loss of time, inconvenience, loss of use of the vehicle, commercial loss or, other consequential damages. • any vehicle which is not covered by the U.S. EPA - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 37
: reimbursement for rentals; coverage for certain maintenance and wear items); and • protection against covered repair costs after your Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer or see our website at Ford-ESP.com. There are several Ford ESP plans - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 38
dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of this booklet. However, if your warranty concern has not been resolved using , information about your vehicle, information about your - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 39
with your vehicle. (This will give us the opportunity to make any needed repairs before you fuel overpressurization, and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether the vehicle - 2007 Mercury Mountaineer | Warranty Guide 5th Printing - Page 40
the vehicle modifier may be considered the vehicle ''manufacturer'' for Emissions Warranty coverage purposes (including responsibilities for emissions, warranty, recall, and in-use compliance). Any other Ford or Mercury vehicle converted to a limousine will void the New Vehicle Limited Warranty. 38
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Your satisfaction is our #1 goal. If you have questions or concerns, or are
unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Man-
ager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company poli-
cies or procedures, please contact the Ford Customer Relationship
Center.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
www.customersaskford.com
In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In Caribbean, Central America, Israel,
Sub-Saharan Africa, and Asia Pacific:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]