2008 Mercury Grand Marquis Warranty Guide 3rd Printing
2008 Mercury Grand Marquis Manual
2008 Mercury Grand Marquis manual content summary:
- 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 1
the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248 - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 2
Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2008-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 3
apply to your 2008-model car or light truck. If you bought a previously owned 2008model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 4
Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO Owner Guide and a Scheduled Maintenance Guide - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 5
work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 6
Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S. however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 7
2008-model Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 8
capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services . You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light the time period covered by the written - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 9
§ 2301 et seq. To the extent permitted by the applicable state ''Lemon Law'', you are also required to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ''Lemon Law''. If you choose to seek remedies that are not created by the Magnuson - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 10
a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to : • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 11
warranty period, then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or of this warranty, any such liability shall terminate. Conditions that are not covered by the New Vehicle Limited Warranty are described on - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 12
find the manufacturer's tire warranty with the owner literature supplied with your vehicle. You have the option of having a tire warranty repair performed by the tire manufacturer's authorized service center. If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 13
mounted fuel conditioning module sometimes referred to as the frame mounted pump/filter/water separator), high pressure lines, gaskets and seals, glow plugs, turbocharger, two-stage turbocharger assembly (6.4L), turbocharger actuator (6.4L), powertrain control module, engine control module (6.4L - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 14
regulator, exhaust back pressure regulator and sensor, exhaust pressure sensor (6.4L), manifold pressure sensor (6.4L), intake air temperature sensor (6.4L), crankshaft position sensor (6.4L), camshaft position sensor, accelerator switch. NOTE: Some components may also be covered by the Emissions - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 15
-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 16
Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first SYNC Hands-Free Communications and Entertainment System If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 17
by the external antenna, viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or Weight Rating (GVWR) exceeds 9,900 pounds. See important information about Expedition EL limousine conversion (page 38). • any other Ford or Mercury - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 18
SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS) Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor the problem is covered by - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 19
shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-22 - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 20
unit, and transmission control module; - 3 years or 36,000 miles (whichever occurs first) for all other covered parts. • Heavy duty vehicles (vehicles with a gross vehicle weight over 8,500 pounds) - 5 years or 100,000 miles (whichever occurs first) for covered diesel engine parts; - 5 years or 50 - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 21
Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 22
Converter • High Voltage Battery (HEV) • Cold Start Enrichment System • Idle Air Bypass Valve • Cold Start Fuel Injector • Ignition Coil and/or Control Module • Controls for Deceleration • Intake Manifold • Electronic Ignition System • Intercooler Assembly Engine Charger • Exhaust Pipe (Manifold - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 23
Parts Covered for 5 Years or 100,000 Miles (whichever occurs first) by Emissions Warranties for Diesel Engines • Air Flow Sensor • Air Induction System • Catalytic Converter (including Diesel Particulate Filter and Diesel Oxidation Catalyst) • Cold Start Enrichment System • Electronic Engine Control - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 24
IS NOT COVERED? Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?, pages 12-15. If you need more information about getting service under the - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 25
REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale in California or conforms - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 26
For full details about coverage under California requirements for emissions control, see: ➡ Defects Warranties (pages 25-31) ➡ Performance Warranty (pages 25-26) ➡ What Is Covered? (pages 28-30) ➡ What Is Not Covered? (page 30) 24 - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 27
control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 28
is your emission control system PERFORMANCE WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 29
the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile Source - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 30
• Fuel Tank Pressure Control Valve (2) • Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Secondary Air Injection System • Spark - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 31
Nozzle Fuel Injector Control Module Fuel Injector Fuel Supply Manifold Kit High Pressure Common Rail Sensor High Pressure Fuel Injection Pump Assembly Hydraulic Fluid Pump Cover Kit Hydraulic Fluid Pump Seal Kit Injector Assembly Kit Intake Manifold Solenoid Body Assembly Turbocharger Turbocharger - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 32
required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 33
HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 34
these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 35
and equipped to conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 36
Motor Service Company or the American Road Insurance Company). They provide: • benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items); and • protection against covered repair costs after your Bumper - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 37
be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. Initially, the BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203-1833 NOTE: Ford Motor Company - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 38
the remedies provided by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 36 - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 39
Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could - 2008 Mercury Grand Marquis | Warranty Guide 3rd Printing - Page 40
it's wheelbase is extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford extended Serive Plan , and in-use compliance). Any other Ford or Mercury vehicle converted to a limousine will void the New Vehicle Limited Warranty
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Your satisfaction is our #1 goal. If you have questions or concerns, or are
unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Man-
ager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company poli-
cies or procedures, please contact the Ford Customer Relationship
Center.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
www.customersaskford.com
In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In Caribbean, Central America, Israel,
Sub-Saharan Africa, and Asia Pacific:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]