2008 Mercury Sable Warranty Guide 3rd Printing
2008 Mercury Sable Manual
2008 Mercury Sable manual content summary:
- 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 1
the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248 - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 2
WARRANTIES What Is Covered? What Is Not Covered? 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 3
2008-model car or light truck. If you bought a previously owned 2008model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 4
front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE program. For details, see Better Business Bureau (BBB) AUTO LINE program, page 35 or call 1-800-955-5100. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty a customer may - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 5
by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 6
, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 7
it any other obligation or liability in connection with your vehicle or these warranties. No person, including Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to make changes in or additions to vehicles built or sold by them at any - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 8
, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial property, the loss of revenue, or and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 9
before exercising any rights or seeking remedies under the ''Lemon Law''. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 10
refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 11
Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail during normal use during the applicable coverage period due to a manufacturing defect in factory-supplied materials or factory workmanship. This warranty does not mean that each Ford - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 12
the New Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100% 60 - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 13
water pump; Transmission: all internal parts, clutch cover, seals and gaskets, torque converter, transfer case (including all internal parts), transmission case, transmission mounts; Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 14
a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine • misuse of the vehicle, such a driving over curbs, overloading - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 15
leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires provided for the first 12 months in service, regardless of miles driven, even though caused by use and/or exposure to the - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 16
, other fluids oil/air filters tire rotation/inflation cleaning/polishing • clutch linings • Wiper blades • Wheel alignments and tire balancing • Brake pad/lining Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 17
, or if the wheelbase is extended beyond 140 inches, or if the Gross Vehicle Weight Rating (GVWR) exceeds 9,900 pounds. See important information about Expedition EL limousine conversion (page 38). • any other Ford or Mercury vehicles that are converted to limousines. This will void the New Vehicle - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 18
cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change • Fuel delivery credit card unless the problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 19
in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-22) ➡ What is - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 20
diagnostic device, natural gas vehicle (NGV) module (Bi-fuel/CNG), electronic emission control unit, and transmission control module; - 3 years or 36,000 miles (whichever occurs first) for all other covered parts. • Heavy duty vehicles (vehicles with a gross vehicle weight over 8,500 pounds - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 21
diagnostic device, natural gas vehicle (NGV) module (Bi-fuel/CNG), electronic emission control unit, and transmission control module; - 2 years or 24,000 miles (whichever occurs first) for all other covered parts. • Heavy duty vehicles (vehicles with a gross vehicle weight over 8,500 pounds - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 22
IS COVERED? These parts are covered by both the Emissions Defect Warranty and the Emissions Performance Warranty. List of Parts Covered by Emissions Warranties For Cars, Light Duty Trucks and Heavy Duty Vehicles • Air Flow Sensor • Fuel Injector Supply Manifold • Air/Fuel Feedback Control • Fuel - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 23
first) by Emissions Warranties for Diesel Engines • Air Flow Sensor • Air Induction System • Catalytic Converter (including Diesel Particulate Filter and Diesel Oxidation Catalyst) • Cold Start Enrichment System • Electronic Engine Control Sensors and Switches • Electronic Engine Control Unit (ECU - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 24
coverage if your vehicle or a part has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?, pages 12-15. If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 25
control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale engine vehicles over 14,000 pounds (GVWR) registered in Maine, Massachusetts, or Pennsylvania qualify for California emissions warranty coverage - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 26
For full details about coverage under California requirements for emissions control, see: ➡ Defects Warranties (pages 25-31) ➡ Performance Warranty (pages 25-26) ➡ What Is Covered? (pages 28-30) ➡ What Is Not Covered? (page 30) 24 - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 27
control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer vehicle at no cost to you including diagnosis, parts, and labor. Manufacturer's Warranty Coverage If Gross Vehicle Weight Rating is 14,000 lbs. or less: - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 28
part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. If Gross Vehicle Weight rating is over 14,000 lbs.: For 5 years or 50,000 miles (gasoline powered engines soon as a problem exists. The warranty repairs should be completed in a reasonable amount - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 29
believe to be violations of the terms of this warranty, you may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division P.O. Box 8001 El Monte, California 91731-2990 27 - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 30
Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter (1) • Cold Start Enrichment System • Cold Start Fuel Injector (2) • Controls for Deceleration • Electronic Engine Control - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 31
Catalyst Filter) Charge Air Cooler Exhaust Gas Recirculation (EGR) Cooler Exhaust Manifold Fuel Injection Nozzle Fuel Injector Control Module Fuel Injector Fuel Supply Manifold Kit High Pressure Common Rail Sensor High Pressure Fuel Injection Pump Assembly Hydraulic Fluid Pump Cover Kit Hydraulic - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 32
non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 33
to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost of these warranty repairs including diagnosis, if you take the part(s) that are replaced and the repair receipt(s) to a Ford Motor Company - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 34
these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 35
the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully enclosed operator's compartment, such as a basic stripped chassis, those having a Gross Vehicle Weight Rating of 10,000 pounds or less - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 36
new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company). They provide: • benefits during the warranty period - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 37
customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of this booklet. However, if your warranty Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 38
11. State warranty enforcement laws These state laws - sometimes called lemon laws - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. notification to: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 36 - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 39
and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver's rear door pillar. You may - 2008 Mercury Sable | Warranty Guide 3rd Printing - Page 40
Љ (258.89 total wheelbase) or in a manner that results in a Gross Vehicle Weight Rating (GVWR) exceeding 9,900 pounds. If an Expedition EL Limousine is NOT Warranty coverage purposes (including responsibilities for emissions, warranty, recall, and in-use compliance). Any other Ford or Mercury
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Your satisfaction is our #1 goal. If you have questions or concerns, or are
unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Man-
ager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company poli-
cies or procedures, please contact the Ford Customer Relationship
Center.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
www.customersaskford.com
In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In Caribbean, Central America, Israel,
Sub-Saharan Africa, and Asia Pacific:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]