2009 Mercury Mountaineer Warranty Guide 2nd Printing

2009 Mercury Mountaineer Manual

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  • 2009 Mercury Mountaineer | Warranty Guide 2nd Printing - Page 1
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    Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer E-Mail: [email protected] www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4
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    If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2009-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is
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    7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE
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    may need to be taken to another dealer. If a particular dealership cannot assist you, then contact the Customer Relationship Center at 1-800-392-3673. If you own or lease a 2009-model E-350 Livery Van equipped with the Livery Service Package or a 2009-model Crown Victoria Police Interceptor equipped
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    know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB
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    may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain
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    travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save
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    2009 dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to make changes similar changes or additions to vehicles previously built or sold. Ford and its dealers also reserve in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you
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    liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold) or an
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    or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE program, see page 33 of this booklet. 7
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    each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse. In that
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    at other than Ford dealer facilities. Two separate warranties apply to tires on your new vehicle. The New Vehicle Limited Warranty covers tire defects in factory supplied material or workmanship for 100% of labor costs and on a pro rata adjustment basis for parts. (See the reimbursement schedule
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    coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle's Powertrain components are covered for five years or 60,000 miles, whichever occurs first. The extended coverage applies to the Engine: all internal lubricated parts, cylinder block, cylinder
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    clutch cover, seals and gaskets, torque converter, transfer case (including all internal parts), transmission case, transmission mounts; Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic
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    Builder Package. WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED WARRANTY? Damage Caused By: • accidents, collision or objects striking the vehicle (including driving through a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied
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    the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance-enhancing powertrain components or software and
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    items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • oil/air filters • tire rotation/inflation • Wiper blades • Wheel alignments and tire balancing • Brake pad/lining • cleaning/polishing
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    external antenna, viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires. the Limousine Builder's Package (17L) Option, or if the wheelbase is extended beyond 140 inches, or if the Gross Vehicle Weight Rating (GVWR)
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    dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle must be within
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    Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not
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    parts listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converters, electronic engine control unit (ECU), transmission
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    no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet. • Your
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    Filter and Valve (Flex Fuel Vehicle Only) Diesel Oxidation Catalyst) • Idle Air Bypass Valve • Cold Start Enrichment System • Ignition Coil and/or Control Module • Cold Start Fuel Injector (Flex • Intake Manifold Fuel Vehicle Only) • Intercooler Assembly • Controls for Deceleration Engine
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    that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details
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    that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is in addition to Federal Emission warranties (Page 17). Vehicles Eligible for California Emission Warranty Coverage
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    , and Washington - Light Heavy-Duty Diesel Engine Vehicles (over 14 Covered? (page 28) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2009
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    7 years or 70,000 miles is defective, the part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. If Gross Vehicle Weight rating is over 14,000 lbs.: For 5 years or 50,000 miles (gasoline powered engines and vehicles) or 5 years or 100,000 miles
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    a Ford Motor Company dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due to
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    Converter (including • Idle Air Bypass Valve Diesel Particulate Filter and • Ignition Coil and/or Control Diesel Oxidation Catalyst) Module • Cold Start Enrichment System • Intake Manifold • Cold Start Fuel Injector (Flex Fuel Vehicle Only) • Intercooler Assembly - Engine Charger • Controls for
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    /Milan with 6-Speed Automatic Transmission X(5) X(5) X(21) X(24) X X X X X X X X(11) X(22) X(2) X(2) X(12) X(13) X(2) X(14) X X X X X ABS Module (Motorhome only) Cam Timing Assembly Camshaft Drive Assembly (Left-hand) Camshaft Drive Assembly (Right-hand) Camshaft Drive Assembly Kit-Left
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    in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects
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    dealer is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost
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    these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover
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    time, inconvenience, loss of use of the vehicle, commercial loss or, other consequential damages. • any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully
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    Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. There are several Ford ESP plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement
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    dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Upon request, the BBB will review the claim for eligibilty under Program Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change
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    not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 34
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    Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by
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    Package but it's wheelbase is extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service in-use compliance). Any other Ford or Mercury vehicle converted to a limousine will void the New Vehicle Limited
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