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2009 Mercury Sable Owner's Manual - Page 254

2009 Mercury Sable Manual

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Customer Assistance THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation and your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You are not bound by the decision, but should you choose to accept the BBB AUTO LINE decision, Ford must abide by the accepted decision as well. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203-1833 BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. 254 2009 Sable (mgo) Owners Guide, 2nd Printing USA (fus)

Section	Page
Table of Contents	1
Introduction	4
CONGRATULATIONS	4
SAFETY AND ENVIRONMENT PROTECTION	5
Warning symbols in this guide	5
Warning symbols on your vehicle	5
Protecting the environment	5
PERCHLORATE MATERIAL	6
BREAKING-IN YOUR VEHICLE	6
SPECIAL NOTICES	6
New Vehicle Limited Warranty	6
Special instructions	7
Service Data Recording	7
Event Data Recording	8
Cell phone use	8
Export unique (Non–United States/Canada) vehicle specific information	9
Instrument Cluster	12
WARNING LIGHTS AND CHIMES	12
GAUGES	16
Entertainment Systems	18
AUDIO SYSTEMS	18
Quick start — How to get going	18
Listening to the radio	18
Listening to satellite radio (if equipped)	19
Listening to a CD/MP3 (if equipped)	19
AM/FM Single CD/MP3 satellite compatible sound system (if equipped)	22
Premium/Audiophile AM/FM in-dash six CD/MP3 satellite compatible sound system (if equipped)	29
Auxiliary input jack (Line in)	36
USB port (if equipped)	38
GENERAL AUDIO INFORMATION	39
Satellite radio information (if equipped)	42
NAVIGATION SYSTEM (IF EQUIPPED)	45
SYNC (IF EQUIPPED)	45
Climate Controls	46
MANUAL HEATING AND AIR CONDITIONING SYSTEM (IF EQUIPPED)	46
Operating tips	47
DUAL ZONE AUTOMATIC TEMPERATURE CONTROL (IF EQUIPPED)	48
Dual Zone Automatic Temperature Control with heated seats (if equipped)	50
Operating tips	52
REAR WINDOW DEFROSTER	53
Lights	54
HEADLAMP CONTROL	54
Autolamp control (if equipped)	54
Autolamps - Programmable exit delay	54
Fog lamp control	55
High beams	55
Flash to pass	56
Daytime running lamps (DRL) (if equipped)	56
PANEL DIMMER CONTROL	56
AIMING THE HEADLAMPS	57
Vertical aim adjustment	57
TURN SIGNAL CONTROL	58
INTERIOR LAMPS	58
Dome lamps and map lamps	58
BULB REPLACEMENT	59
Lamp assembly condensation	59
Using the right bulbs	59
Replacing interior bulbs	60
Replacing exterior bulbs	60
Replacing headlamp (low beam and high beam) bulbs	60
Replacing front parking lamp/turn signal bulbs	61
Replacing front sidemarker bulb	62
Replacing rear stop/tail/turn signal/backup lamp bulbs	62
Replacing brake and tail lamp bulbs	63
Replacing high-mount brake lamp bulbs	63
Replacing license plate lamp bulbs	63
Replacing fog lamp bulbs	64
Driver Controls	65
MULTI-FUNCTION LEVER	65
Windshield wiper rainlamp feature (if equipped with Autolamp)	65
TILT STEERING WHEEL	66
ILLUMINATED VISOR MIRROR	66
INSTRUMENT PANEL STORAGE COMPARTMENT	67
OVERHEAD CONSOLE	67
Storage compartment	67
CLOCK (IF EQUIPPED)	67
CENTER CONSOLE	68
AUXILIARY POWER POINT (12VDC)	68
POWER WINDOWS	69
One touch up or down (Driver’s window only)	70
Bounce-Back (Driver’s window only)	71
Security Override	71
Window lock	71
Accessory delay	71
INTERIOR MIRROR	71
Automatic dimming interior rear view mirror	72
EXTERIOR MIRRORS	72
Power side view mirrors	72
Fold-away mirrors	73
Heated outside mirrors (if equipped)	73
POWER ADJUSTABLE FOOT PEDALS (IF EQUIPPED)	74
SPEED CONTROL	74
Setting speed control	75
Disengaging speed control	75
Resuming a set speed	76
Increasing speed while using speed control	76
Reducing speed while using speed control	76
Turning off speed control	77
STEERING WHEEL CONTROLS	77
Radio control features	77
MOON ROOF (IF EQUIPPED)	79
HOMELINK WIRELESS CONTROL SYSTEM (IF EQUIPPED)	81
Programming	81
Gate Operator & Canadian Programming	83
Operating the HomeLink Wireless Control System	83
Erasing HomeLink buttons	84
Reprogramming a single HomeLink button	84
MESSAGE CENTER	84
Selectable features	85
Reset	85
Info menu	85
Odometer/Trip odometer	85
Distance to empty (DTE)	85
Average fuel economy (AFE)	86
Trip elapsed drive time	86
Compass display	86
Compass zone adjustment	87
Compass calibration adjustment	88
Setup menu	89
System check	89
Oil life	90
Language	90
Units (English/Metric)	90
Autolamp delay (if equipped)	91
Autolock (if equipped)	91
Autounlock (if equipped)	91
Easy entry/exit seat (if equipped)	91
System warnings	92
INTERIOR TRUNK CONTROL	94
Rear sunshade (if equipped)	94
CARGO AREA FEATURES	95
Cargo net (if equipped)	95
Locks and Security	96
KEYS	96
Recommended handling of the Integrated Keyhead Transmitter (IKT)	96
POWER DOOR LOCKS	97
Smart locks	98
Autolock feature	98
Deactivating/activating autolock feature	98
Power door lock switch autolock enable/disable procedure	99
Keyless entry keypad autolock enable/disable procedure	99
Autounlock feature	100
Deactivating/activating autounlock feature	100
Power door lock switch autounlock enable/disable procedure	100
Keyless entry keypad autounlock enable/disable procedure	101
CHILDPROOF DOOR LOCKS	101
INTERIOR LUGGAGE COMPARTMENT RELEASE	102
REMOTE ENTRY SYSTEM	103
Unlocking the doors/two stage unlock	104
Locking the doors	105
Car finder	105
Sounding a panic alarm	105
Opening the trunk	105
Memory seats/power mirrors/adjustable pedals	105
Activating the memory feature	106
Deactivating the memory feature	106
Replacing the battery	106
Replacing lost Integrated Keyhead Transmitters (IKTs)	107
How to reprogram your Integrated Keyhead Transmitters (IKTs)	107
Illuminated entry	107
Perimeter lamps illuminated entry	108
Deactivating/activating perimeter lamps illuminated entry	108
Illuminated exit	109
Battery saver	109
SECURICODE™ KEYLESS ENTRY SYSTEM	110
Programming a personal entry code and keypad association to memory seats and mirrors (if equipped)	110
Erasing personal code	111
Anti-scan feature	111
Unlocking and locking the doors using keyless entry	111
SECURILOCK™ PASSIVE ANTI-THEFT SYSTEM	111
Anti-theft indicator	112
Automatic arming	113
Automatic disarming	113
Replacement Integrated Keyhead Transmitters (IKT) and coded keys	113
Programming spare keys	113
PERIMETER ALARM SYSTEM (IF EQUIPPED)	115
Arming the system	115
Disarming the system	116
Triggering the anti-theft system	116
Seating and Safety Restraints	117
SEATING	117
Adjustable head restraints	117
Using the manual lumbar support (if equipped)	118
Folding down the front passenger seatback	118
Adjusting the front manual seat (if equipped)	119
Adjusting the front power seat (if equipped)	120
Heated seats (if equipped)	122
Memory seat/power mirrors/adjustable pedals (if equipped)	123
REAR SEATS	124
Head restraints (if equipped)	124
Split-folding rear seat	124
Seat-mounted cup holders and armrest storage compartment (if equipped)	125
SAFETY RESTRAINTS	125
Personal Safety System	125
How does the Personal Safety System work?	126
Driver and passenger dual-stage airbag supplemental restraints	126
Front crash severity sensor	127
Driver’s seat position sensor	127
Front passenger sensing system	127
Front safety belt usage sensors	128
Front safety belt pretensioners	128
Front safety belt energy management retractors	128
Determining if the Personal Safety System is operational	128
Safety belt precautions	129
Combination lap and shoulder belts	130
Energy management feature — front outboard	130
Vehicle sensitive mode	131
Automatic locking mode	131
When to use the automatic locking mode	131
How to use the automatic locking mode	132
How to disengage the automatic locking mode	132
Safety belt height adjustment	133
Safety belt pretensioner	133
Safety belt extension assembly	133
Safety belt warning light and indicator chime	134
Conditions of operation	134
Belt-Minder	134
One-time disable	137
Deactivating/activating the Belt-Minder feature	137
AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS)	139
Important supplemental restraint system precautions	139
Children and airbags	141
How does the airbag supplemental restraint system work?	141
Front passenger sensing system	143
Determining if the system is operational	147
Seat-mounted side airbag system	148
How does the side airbag system work?	149
Safety Canopy system	150
How does the Safety Canopy system work?	151
Determining if the system is operational	153
S.O.S. Post Crash Alert	153
Disposal of airbags and airbag equipped vehicles	153
SAFETY RESTRAINTS FOR CHILDREN	154
Important child restraint precautions	154
Recommendations for attaching child safety restraints for children	156
Transporting children	157
SAFETY SEATS FOR CHILDREN	158
Infant and/or toddler seats	158
Installing child safety seats with combination lap and shoulder belts	159
Attaching child safety seats with LATCH (Lower Anchors and Tethers for CHildren) attachments	162
Combining safety belt and LATCH lower anchors for attaching child safety seats	164
Attaching child safety seats with tether straps	165
Child booster seats	166
When children should use booster seats	167
Types of booster seats	167
The importance of shoulder belts	169
Child restraint and safety belt maintenance	170
Tires, Wheels and Loading	171
INFORMATION ABOUT UNIFORM TIRE QUALITY GRADING	171
Treadwear	171
Traction AA A B C	171
Temperature A B C	172
TIRES	172
Glossary of tire terminology	172
INFLATING YOUR TIRES	173
TIRE CARE	175
Inspecting your tires	175
Tire wear	176
Damage	176
U.S. DOT Tire Identification Number (TIN)	177
Tire replacement requirements	177
Safety practices	178
Highway hazards	179
Tire and wheel alignment	179
Tire rotation	180
INFORMATION CONTAINED ON THE TIRE SIDEWALL	181
Information on “P” type tires	182
Additional information contained on the tire sidewall for “LT” type tires	185
Information on “T” type tires	186
Location of the tire label	186
TIRE PRESSURE MONITORING SYSTEM (TPMS)	187
Understanding your Tire Pressure Monitoring System (TPMS)	189
When your temporary spare tire is installed	189
When you believe your system is not operating properly	190
When inflating your tires	191
How temperature affects your tire pressure	191
SNOW TIRES AND CHAINS	192
VEHICLE LOADING – WITH AND WITHOUT A TRAILER	193
TRAILER TOWING	199
Preparing to tow	199
Hitches	200
Safety chains	200
Trailer brakes	200
Trailer lamps	200
Driving while you tow	200
Servicing after towing	201
Trailer towing tips	201
RECREATIONAL TOWING	201
Driving	203
STARTING	203
Positions of the ignition	203
Starting your vehicle	203
Important safety precautions	204
Starting the engine	205
Guarding against exhaust fumes	206
Important ventilating information	206
ENGINE BLOCK HEATER (IF EQUIPPED)	206
BRAKES	208
Four-wheel anti-lock brake system (ABS)	208
Using ABS	208
Brake Assist	208
ABS warning lamp	209
Parking brake	209
ADVANCETRAC STABILITY ENHANCEMENT SYSTEM	210
STEERING	214
AUTOMATIC TRANSMISSION OPERATION	215
Brake-shift interlock	215
Automatic Transmission Adaptive Learning	216
Understanding the gearshift positions of the 6–speed automatic transmission	216
REVERSE SENSING SYSTEM (IF EQUIPPED)	219
ALL WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED)	221
Driving on slippery surfaces with AWD vehicles	221
Basic operating principles	221
If your vehicle goes off the edge of the pavement	221
If your vehicle gets stuck	222
Emergency maneuvers	223
AWD Systems (if equipped)	223
Sand	223
Mud and water	223
Driving on hilly or sloping terrain	224
Driving on snow and ice	225
Maintenance and Modifications	226
DRIVING THROUGH WATER	226
Roadside Emergencies	227
ROADSIDE ASSISTANCE	227
Getting roadside assistance	227
Using roadside assistance	228
HAZARD FLASHER CONTROL	228
FUEL PUMP SHUT-OFF SWITCH	229
FUSES AND RELAYS	229
Fuses	229
Standard fuse amperage rating and color	230
Passenger compartment fuse panel	231
Power distribution box	233
CHANGING THE TIRES	236
Dissimilar spare tire/wheel information	237
Stopping and securing the vehicle	239
Removing the spare tire and jack	239
Tire change procedure	239
Stowing the tire and jack	242
WHEEL LUG NUT TORQUE SPECIFICATIONS	243
JUMP STARTING	244
Preparing your vehicle	244
Connecting the jumper cables	245
Jump starting	247
Removing the jumper cables	247
WRECKER TOWING	249
Emergency towing	250
Customer Assistance	251
GETTING THE SERVICES YOU NEED	251
Away from home	251
Additional Assistance	252
IN CALIFORNIA (U.S. ONLY)	253
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY)	254
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY)	255
FORD EXTENDED SERVICE PLAN	255
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA	256
ORDERING ADDITIONAL OWNER’S LITERATURE	257
Obtaining a French owner’s guide	257
REPORTING SAFETY DEFECTS (U.S. ONLY)	258
REPORTING SAFETY DEFECTS (CANADA ONLY)	258
Cleaning	259
WASHING THE EXTERIOR	259
WAXING	260
PAINT CHIPS	260
ALUMINUM WHEELS AND WHEEL COVERS	260
ENGINE	261
PLASTIC (NON-PAINTED) EXTERIOR PARTS	262
WINDOWS AND WIPER BLADES	262
INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS	263
INTERIOR	263
LEATHER SEATS (IF EQUIPPED)	264
UNDERBODY	264
FORD AND LINCOLN MERCURY CAR CARE PRODUCTS	265
Maintenance and Specifications	266
SERVICE RECOMMENDATIONS	266
PRECAUTIONS WHEN SERVICING YOUR VEHICLE	266
Working with the engine off	266
Working with the engine on	266
OPENING THE HOOD	267
IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT	268
WINDSHIELD WASHER FLUID	269
CHANGING THE WIPER BLADES	270
ENGINE OIL	270
Checking the engine oil	270
Adding engine oil	272
Engine oil and filter recommendations	272
Use SAE 5W-20 engine oil	273
BATTERY	273
ENGINE COOLANT	276
Checking engine coolant	276
Adding engine coolant	277
Recycled engine coolant	279
Coolant refill capacity	279
Severe climates	279
What you should know about fail-safe cooling	280
How fail-safe cooling works	280
When fail-safe mode is activated	281
FUEL FILTER	281
WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS	281
Important safety precautions	281
Refueling	283
Fuel filler cap	284
Choosing the right fuel	285
Octane recommendations	285
Fuel quality	285
Cleaner air	286
Running out of fuel	286
ESSENTIALS OF GOOD FUEL ECONOMY	286
Measuring techniques	286
Filling the tank	287
Calculating fuel economy	287
Driving style — good driving and fuel economy habits	288
Habits	288
Maintenance	289
Conditions	289
EPA fuel economy estimates	289
EMISSION CONTROL SYSTEM	290
On board diagnostics (OBD-II)	291
Readiness for Inspection/Maintenance (I/M) testing	292
POWER STEERING FLUID	293
BRAKE FLUID	293
TRANSMISSION FLUID	294
Checking automatic transmission fluid	294
Low fluid level	294
Correct fluid level	294
High fluid level	295
Adjusting automatic transmission fluid levels	295
AIR FILTER	295
Changing the air filter element	296
MOTORCRAFT PART NUMBERS	297
MAINTENANCE PRODUCT SPECIFICATIONS AND CAPACITIES	298
ENGINE DATA	300
Engine drivebelt routing	300
IDENTIFYING YOUR VEHICLE	301
Safety Compliance Certification Label	301
Vehicle identification number (VIN)	301
TRANSMISSION CODE DESIGNATIONS	302
Accessories	303
GENUINE MERCURY ACCESSORIES FOR YOUR VEHICLE	303
Exterior style	303
Interior style	303
Lifestyle	303
Peace of mind	304

Match case Limit results 1 per page

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM

(U.S. ONLY)

Your satisfaction is important to Ford Motor Company and to your dealer.

If a warranty concern has not been resolved using the three-step

procedure outlined on the first page of the

Customer Assistance

section,

you may be eligible to participate in the BBB AUTO LINE program.

The BBB AUTO LINE program consists of two parts – mediation and

arbitration. During mediation, a representative of the BBB will contact

both you and Ford Motor Company to explore options for settlement of

the claim. If an agreement is not reached during mediation and your

claim is eligible, you may participate in the arbitration process. An

arbitration hearing will be scheduled so that you can present your case

in an informal setting before an impartial person. The arbitrator will

consider the testimony provided and make a decision after the hearing.

You are not bound by the decision, but should you choose to accept the

BBB AUTO LINE decision, Ford must abide by the accepted decision as

well. Disputes submitted to the BBB AUTO LINE program are usually

decided within forty days after you file your claim with the BBB.

BBB AUTO LINE Application: Using the information provided below,

please call or write to request a program application. You will be asked

for your name and address, general information about your new vehicle,

information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be

mailed that will need to be completed, signed and returned to the BBB

along with proof of ownership. Upon receipt, the BBB will review the

claim for eligibility under the Program Summary Guidelines.

You can get more information by calling BBB AUTO LINE at

1-800-955-5100, or writing to:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, Virginia 22203–1833

BBB AUTO LINE applications can also be requested by calling the Ford

Motor Company Customer Relationship Center at 1-800-392-3673.

Note:

Ford Motor Company reserves the right to change eligibility

limitations, modify procedures, or to discontinue this process at any time

without notice and without obligation.

2009 Sable

(mgo)

Owners Guide, 2nd Printing

USA

(fus)

Customer Assistance

254