2009 Mercury Sable Warranty Guide 2nd Printing

2009 Mercury Sable Manual

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  • 2009 Mercury Sable | Warranty Guide 2nd Printing - Page 1
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    Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Company Ford Export Operations Attention: Owner Relations 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, MI 48101 Telephone:
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    Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2009-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico
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    COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT INFORMATION ABOUT FORD LIMOUSINE
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    to taking delivery of the vehicle. This booklet explains in detail the warranty coverages that apply to your 2009-model car or light truck. If you bought a previously owned 2009-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect
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    the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for your vehicle. Proper maintenance
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    that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can
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    or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty refund consideration. Refer to www.Ford.com for additional customer
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    similar vehicles. As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford
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    in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably
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    before exercising any rights or seeking remedies under the ''Lemon Law''. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is
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    of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years unless you drive
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    during the warranty period. The remedy under this written warranty, and any implied warranty, is dealer facilities. Two separate warranties apply to tires on your new vehicle. The New Vehicle Limited Warranty covers tire defects in factory supplied material or workmanship for 100% of labor costs
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    For vehicles within the New Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS
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    joints; Rear-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive axle housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and air bag
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    a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine • misuse of the vehicle, such a driving over curbs, overloading
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    chips'' Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery provided for the first 12 months in service, regardless of miles driven, even though caused by use and/or exposure to the elements. 13
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    for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • oil/air filters • tire rotation/inflation • Wiper blades • Wheel alignments and tire balancing • Brake pad/lining • cleaning
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    of time with the result that the actual mileage cannot be determined • vehicles that have ever Warranty • converted Expedition EL Limousines that are not equipped with the Limousine Builder's Package (17L) Option, or if the wheelbase is extended beyond 140 inches, or if the Gross Vehicle Weight
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    miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel) • Jump starts • Lock-out assistance (replacement key cost cars (FRCS) that must be towed because a covered repair has failed during the warranty
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    provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20
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    What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converters, electronic engine control unit (ECU), transmission control module (TCM
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    instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet. • Your vehicle fails to conform, during the warranty The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (
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    NGV module (Bi-fuel/CNG) Sensors and Switches • PCV system and Oil Filler Cap • Electronic Engine Control • Secondary Air Injection System Unit (ECU)* • Spark Control Components • Evaporative Emission Control • Spark Plugs and Ignition Wires System • Supercharger Assembly • Exhaust Gas Recirculation
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    the first replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions
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    applies if your vehicle meets the following two requirements: • Your vehicle is registered in California or other states adopting California emission and warranty regulations,* and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label. 22
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    Is Not Covered? (page 28) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2009-model vehicle. In California, new motor vehicles must be
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    This is your long-term emission control system DEFECTS WARRANTY. If Gross Vehicle Weight rating is over 14,000 lbs.: For 5 years or 50,000 miles (gasoline powered engines and vehicles) or 5 years or 100,000 miles (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related
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    the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days
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    NGV Module (Bi-fuel/CNG) Sensors and Switches • PCV System and Oil Filler Cap • Electronic Engine Control Unit • Secondary Air Injection System (ECU)* • Spark Control Components • Evaporative Emission Control • Spark Plugs and Ignition Wires System • Exhaust Gas Recirculation • Supercharger Assembly
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    ) UNDER LONG TERM DEFECTS WARRANTY (Coverage for Up to 7 Years/70,000 Miles, Whichever First Occurs) Focus, Fusion, Milan, Taurus, Taurus X, Sable, Excape (excl. Hybrid), Mariner (excl. Hybrid), Edge, Flex, Ranger, Explorer, Mountaineer, Sport Trac, Crown Victoria, Grand Marquis, Mustang, Econoline
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    maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains
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    requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection
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    these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover
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    8. Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to fully enclosed operator's compartment, such as a basic stripped chassis, those having a Gross Vehicle Weight Rating of 10,000 pounds or less, and those sold outside the United States and its
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    VEHICLE You can get additional protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and they provide: • additional benefits during the warranty period depending on the plan you purchase (such as
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    important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement process. An arbitration hearing will be scheduled so that you can present your case
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    11. State warranty enforcement laws These state laws - sometimes called lemon laws - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The
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    Vehicle Manual and the fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver's rear door
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    weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties Warranty coverage purposes (including responsibilities for emissions, warranty, recall, and in-use compliance). Any other Ford or Mercury
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