2010 Mercury Mariner Warranty Guide 3rd Printing
2010 Mercury Mariner Manual
2010 Mercury Mariner manual content summary:
- 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 1
Mercury Cars and Trucks (except Hybrid vehicles) 2010 Model Year Warranty Guide - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 2
Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center 971-4-3327299 www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 3
- 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 4
Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2010-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 5
ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 6
that apply to your 2010-model car or light truck. If you bought a previously owned 2010-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 7
available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO an Owner Guide and a Scheduled Maintenance Guide which indicate the - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 8
work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 9
travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 10
2010 part of these warranties. Ford and its dealers reserve the right to make changes in or additions to vehicles built make the same or similar changes or additions to vehicles previously built or sold. Ford and other owners of similar vehicles. As a condition of these warranties, you are responsible - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 11
products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 12
are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE program, see page 34 of this booklet. 7 - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 13
for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 14
to repair, replace, or adjust defective parts in the prescribed manner. Ford's liability, if any, shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty, any such liability shall terminate. Conditions that are not covered by the - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 15
coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle's Powertrain components are covered for five years or 60,000 miles, whichever occurs first. The extended coverage applies to the Engine: all internal lubricated parts, cylinder block, cylinder - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 16
and rear), center support bearing, drive axle housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and air bag Supplemental Restraint System (SRS) are covered for an - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 17
sensor, exhaust pressure sensor (6.4L), manifold pressure sensor (6.4L), intake air temperature sensor (6.4L), crankshaft position sensor (6.4L), camshaft position sensor, accelerator switch. NOTE: Some components may also be covered by the Emissions Warranties. For more information, see pages 17-31 - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 18
does not cover any damage caused by: • alterations or modifications of the vehicle, including the body, chassis installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, 12 months in service, regardless of miles driven, even though caused by use and/ - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 19
the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 20
antenna, viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires. Tires will not be replaced or Conditions Not Covered The New Vehicle Limited Warranty does not cover: • any other Ford or Mercury vehicles that are converted - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 21
change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel) • Jump starts • Lock-out assistance (replacement assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 22
requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 23
parts are listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converters, electronic engine control unit (ECU), transmission - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 24
Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 25
(OBD) System • PCV system and Oil Filler Cap Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires Supercharger Assembly Synchronizer Assembly • Thermostat • Throttle Body Assembly (MFI) • Transmission Control Module (TCM) • Turbocharger Assembly • Vacuum - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 26
Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non-diesel fuel lines, sensors, and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 27
emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is in addition to - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 28
certified as indicated on the VECI label - Light Heavy-Duty Diesel Engine Vehicles (over 14,000 pounds GVWR up Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2010-model vehicle. In California, new motor vehicles must be designed, built - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 29
, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company will repair your vehicle at no cost to you including diagnosis, parts, and labor. Manufacturer's Warranty - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 30
the part will be repaired or replaced by Ford. This is your emissions control system DEFECTS WARRANTY. 2. If your vehicle fails a Smog Check inspection, maintenance listed in your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 31
(OBD) System PCV System and Oil Filler Cap Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires • Supercharger Assembly • Synchronizer Assembly • Thermostat • Throttle Body Assembly (MFI) • Transmission Control Module (TCM) • Turbocharger Assembly • Vacuum - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 32
Non-Hybrid), Milan (Non-Hybrid), Mustang, Taurus, Ranger, Escape (Non-Hybrid), Mariner (Non-Hybrid), Flex, Edge, Explorer, Mountaineer, Explorer Sport Trac, F150, Expedition, E-Series, F-Superduty, Transit Connect Part Name ABS Module Catalytic Converter Catalyst Inlet Pipe Diesel Particulate Filter - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 33
X(17) X(14) X(15) X(23) Manifold Hydraulic Fluid Pump Cover Kit Fuel Injector Wiring Harness X(14) X(16) Powertrain Control Wiring X X X(27) X(28) X(29) X Harness Fuel Injector Control Module Powertrain Engine Control Unit X X X X X X X X (ECU) Main Body Wiring Harness (2) X(4) X(4) X(4) Dash Panel - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 34
coverage for these parts through the Bumper to Bumper, Powertrain, or Diesel Engine limited warranties. In any case, the warranty with the broadest coverage applies. Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 35
Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test. Your dealer will determine whether the repair is covered price for the warranted parts that are replaced and labor charges based - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 36
, covered emission failures caused by properly installed Ford parts or non-Ford parts that show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 37
. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or THIS WARRANTY IS EXPRESSLY INSTEAD of any express or implied warranty, condition, or guarantee, agreement, or representation, by any person with respect - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 38
for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. There are several Ford ESP plans available - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 39
participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 40
- allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws to: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 41
Ambulance Prep Package by inspecting the information plate on the driver's rear door pillar. You may determine whether the ambulance , then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and - 2010 Mercury Mariner | Warranty Guide 3rd Printing - Page 42
www.ownerconnection.com Designed with Mercury owners in mind, this site features updated information on vehicle service, special offers and Mercury-sponsored events in your community. AW3J 19T201 CA September 2009 Third Printing Warranty Guide Mercury Litho in USA
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2010 Model Year
Warranty
Guide
Mercury Cars and Trucks
(except Hybrid vehicles)