2011 Mercury Grand Marquis Owner Guide 1st Printing
2011 Mercury Grand Marquis Manual
2011 Mercury Grand Marquis manual content summary:
- 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 1
Controls Manual heating and air conditioning Automatic temperature control Rear window defroster 42 42 43 45 Lights wheel adjustment Power windows Mirrors Speed control 63 63 64 66 66 69 Locks and Security Keys Locks Anti-theft system 72 72 72 80 1 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 2
Fuel pump shut-off switch Fuses and relays Changing tires Wheel lug nut torque Jump starting Wrecker towing 188 188 189 189 190 199 205 206 209 Customer Assistance Reporting safety defects (U.S. only) Reporting safety defects (Canada only) 211 217 218 2 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 3
Battery Engine coolant Fuel information Air filter(s) Part numbers Maintenance product specifications and capacities Engine data 219 227 228 230 233 235 241 257 261 262 265 Crown Victoria Severe Duty Accessories Ford Extended Service Plan Scheduled Maintenance Guide Normal scheduled maintenance - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 4
particular vehicle. Furthermore, due to printing cycles it may describe options before they are generally available. Remember to pass on this vehicle's Owner's Guide when reselling the vehicle. It is an integral part of the vehicle. WARNING: Fuel pump shut-off switch: In the event of an accident - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 5
give the moving parts a chance to break in. Drive your new vehicle at least 1,000 miles (1,600 km) before towing a trailer. For more detailed information about towing a trailer, refer to Trailer towing in the Tires, Wheels and Loading chapter. 5 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 6
vehicle's New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner's Guide. Special instructions For your or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 7
and Ford authorized service facilities, and the driver was positioning the steering wheel. This data can help provide a recorded by the EDR under normal driving conditions and no personal data or Canada do not access event data recorder 7 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 8
Ford Motor Company and Ford of Canada. Note: Including to the extent that any law pertaining to Event Data Recorders applies to SYNC or its features, please note the following: Once text messaging devices and portable two-way radios. 8 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 9
laws. EXPORT UNIQUE (NON-UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner's Guide. A market unique supplement may be supplied - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 10
-Petroleum Based Stability Control System Speed Control Master Lighting Switch Hazard Warning Flasher Fog Lamps-Front Fuse Compartment Fuel Pump Reset Windshield Defrost/Demist Windshield Wash/Wipe Rear Window Defrost/Demist 10 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 11
, Flames, or Sparks Explosive Gas Battery Acid Fan Warning Maintain Correct Fluid Level Engine Air Filter Jack MAX MIN Power Steering Fluid Service Engine Soon Passenger Compartment Air Filter Check Fuel Cap Low Tire Pressure Warning 11 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 12
vehicle's functions. Many lights will illuminate when you start your vehicle to make sure the bulb works. If any light remains on after starting the vehicle, refer to the respective system warning light for additional information. 12 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 13
): Illuminates when the fuel cap may not be properly installed. Continued driving with this light on may cause the Service engine soon warning light to come on. Refer to Fuel filler cap in the Maintenance and Specifications chapter. 13 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 14
indicator light. Safety belt: Reminds you to fasten your safety belt. A Belt-Minder chime will also sound to remind you to fasten your safety belt. Refer to the Seating and Safety Restraints chapter to activate/deactivate the Belt-Minder chime feature. 14 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 15
Displays the indicated severity color when any of the following warning conditions has occurred: • Red: Low Oil Pressure, Charge System, Engine Coolant Over Temperature, Door Ajar • Amber: Low Fuel Refer to Message center in this chapter. 15 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 16
system (TPMS) in the Tires, Wheels and Loading chapter. Air suspension (if equipped): Illuminates when the air suspension is turned off, the load limit is exceeded or the air suspension system requires servicing. Low fuel (if equipped): Illuminates when the fuel level in the fuel tank is at or near - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 17
signal or the hazard lights are turned on. on warning chime: Sounds when the headlamps or parking lamps are on, the ignition is off (the key is left in the ignition in the off or accessory position and the driver's door is opened. GAUGES 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 18
the button on the cluster to switch between odometer and trip odometer display. To reset, press the button again until the trip reading resets. 18 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 19
of vehicle systems. You may select display features on the message center for a display of status. The system will also notify you of potential vehicle problems with a display of system warnings followed by a long indicator chime. 19 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 20
indicator, low fuel by an amber indicator, and fuel economy by an absence drive with the fuel remaining in your tank under normal driving conditions. Remember to turn the ignition off when refueling to allow this feature to correctly detect the added fuel. 20 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 21
, this function shows ↓, one or no bars illuminated. Instantaneous fuel economy cannot be reset. TIMER Timer displays the trip elapsed drive time. To operate, do the following: 1. Press and release RESET in order to start the timer. 21 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 22
NEW OIL 2. WASHER FLUID 3. AIR SUSPENSION (if equipped) 4. RECONFIGURABLE TELLTALES - OK - FAILED RED - FAILED AMBER SCREEN FORM Press SELECT to change the display: • ODOMETER • SPEEDO TEXT SIZE Press SELECT to change the display text size: • NORMAL • LARGE 22 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 23
to 100% and "OIL LIFE XXX% HOLD RESET IF NEW OIL" is displayed. 2. Press and hold the RESET System warnings System warnings alert you to possible problems or malfunctions in your vehicle's operating systems. message center will display the last selected feature if there are no more warning messages - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 24
Fuel filler cap in the Maintenance and Specifications chapter. CHECK AIR SUSPENSION - Displayed when the air suspension system is not operating properly. If this message is displayed while driving, ), press RESET to clear the warning. 24 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 25
this includes the use of the optional full-sized matching spare tire and wheel). For more information on how the Refer to Windshield washer fluid in the Maintenance and Specifications chapter. ENGINE OIL CHANGE SOON - Displayed when the 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 26
when using any device or feature that may take their focus driving and that you comply with all applicable laws. / to find the 1. Seek: Press next strong station down/up the frequency band. / to manually 2. Tune: Press change radio frequency down/up. 26 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 27
Entertainment Systems 3. AM/FM: Press to choose a frequency band in radio mode. 4. Memory preset buttons: To set a station: Select frequency band AM/FM; tune to a station, hold CLK as you press TUNE to decrease the minutes. increase 27 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 28
CD prior to inserting a disc. Do not force a disc into the system as damage could result. 2. SEEK: Press to access the next ) or previous ( ) radio ( station or CD track. Press and hold to advance/reverse in the current CD track. 28 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 29
to shift sound to the Autoset: Allows you to set the strongest local radio stations without losing your original manually set preset stations for AM/FM1/FM2. Press MENU until AUTOSET appears in are less than six strong stations, 29 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 30
activated, the compression icon will appear in the display. Speed sensitive volume: Radio volume changes automatically and slightly with vehicle speed to compensate for road and wind noise. Recommended level is 1-3. Level 0 turns the feature off and level 7 is the maximum setting. SEL to adjust the - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 31
any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving and that you comply with all applicable laws. 31 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 32
menu functions. TEXT: TEXT is only available when equipped with Satellite radio. Your radio may be equipped with Satellite ready capability. The kit to enable Satellite reception is available through your dealer. Detailed Satellite 32 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 33
or Press REAR SEATS occupancy mode. Autoset: Allows you to set the strongest local radio stations without losing your original manually set preset stations for AM/FM1/FM2. Press MENU repeatedly until AUTOSET appears in the display. Press 33 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 34
Satellite instructions are included with the dealer installed kit. Check with your authorized dealer for availability. 10. Side 1-2: Press to access the next side of the cassette tape. The display will indicate whether TAPE 1 or TAPE 2 is playing. 34 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 35
tape. 18. CD/TAPE: Press to switch between CD and TAPE mode. In radio and tape mode, the CD icon will appear in the display if a CD instructions are included with the dealer installed kit. Check with your authorized dealer for availability. REW FF 3 4 35 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 36
sound system (if equipped) WARNING: Driving while distracted can result in loss of use extreme caution when using any device or feature that may take their focus off the road . We recommend against the use of any handheld device while driving and that you comply with all applicable laws. 1. CD - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 37
/CAT: Press to manually go up or down the radio frequency. TEXT is only available when equipped with Satellite radio. Your system may be equipped with Satellite ready capability. The kit to enable Satellite reception is available through your dealer. Detailed Satellite instructions are included with - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 38
status is displayed. Press compression feature when COMPRESS OFF is displayed. Press the SEL control again to disable the feature when COMPRESS ON is displayed. When activated, the compression icon will illuminate in the display. 38 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 39
SEATS, DRIVERS SEAT or REAR SEATS occupancy mode. Autoset: Allows you to set the strongest local radio stations without losing your original manually to load a CD. Press LOAD and a specific preset to load in that particular slot. Available 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 40
inserting a finger or pencil into the hole and turning the hub. • Remove loose labels before inserting tapes. • Allow tapes which have been subjected to extreme heat, humidity or cold to reach a moderate temperature before playing. 40 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 41
Expose discs to direct sunlight or heat sources for extended periods of warranty and service: Refer to the Warranty Guide/Customer Information Guide for audio system warranty information. If service is necessary, see your dealer or qualified technician. 41 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 42
"breathe" using the outside air inlet vents. • Do not put objects under the front seats that will interfere with the airflow to the back seats. • Remove any snow, ice or leaves from the air intake area at the base of the windshield. 42 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 43
will automatically determine fan speed, airflow location, and outside or recirculated air to heat or cool the vehicle to the selected temperature. The fan speed will remain automatic unless the thumbwheel is turned all the way to LO. 43 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 44
airflow to the back seats. • Remove any snow, ice or leaves from the air intake area at the base of the windshield. • A small amount of air may be felt from the floor vent regardless of the air distribution setting that is selected. 44 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 45
park gear position to continue to receive cool air from your A/C system. To aid in to clear the rear window of thin ice and fog. A small LED will illuminate when the rear heated grid lines and will not be covered by your warranty. 45 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 46
in the autolamp position. • At this point, the exterior lamps turn on. 5. At the desired autolamp time delay, place the headlamp switch in the off position. • At this point, the exterior lamps turn off and the time delay is set. 46 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 47
to deactivate. Daytime running lamps (DRL) (if equipped) Turns the headlamps on with a reduced output. To activate: • the key must be in the on position, • the headlamp control is in the off or • the vehicle is not in P (Park). 47 position, 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 48
during inclement weather. The Daytime Running Light (DRL) System does not activate your tail lamps and generally may not provide adequate lighting during these conditions. Failure to so that you can see the headlamp beam pattern. 48 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 49
Lights • (1) 8 feet (2.4 meters) • (2) Center height of lamp to ground • (3) 25 feet circle or cross marker) or on the bulb shield, internal to the lamp (mark or feature). Measure the height from the center of your headlamp to the ground 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 50
wall or screen and open the hood. 4. On the wall or screen you will observe an area of high intensity light. The top of the high intensity area should touch the horizontal reference line, if not, the beam will need to be adjusted. 50 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 51
if the left or right turn lamp bulb (front or rear) is burned out. INTERIOR LAMPS Map/courtesy lamps The courtesy lamps light when: • any door is opened The reading lamps can be turned on by pressing the rocker controls next to each lamp. 51 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 52
lamp lights when: • any door is opened. • the panel dimmer thumbwheel is rotated fully to the right, past detent. BULB REPLACEMENT Lamp assembly condensation Exterior lamps are vented to accommodate normal changes in pressure. Condensation can be a natural by-product of this design. When moist air - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 53
906 Glove compartment 168 Visor vanity lamp - Slide on Rail system A6224PF (SOR) All replacement bulbs are clear in color except where noted. To replace all instrument panel lights - see your authorized dealer. *Crown Victoria only **Grand Marquis only Replacing interior bulbs Check the operation of - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 54
Lights Replacing headlamp bulbs (Crown Victoria only) To remove the headlamp bulb: ring to retain the new bulb. 6. Without turning, remove the old bulb from the lamp assembly by gently pulling it straight back out of the lamp assembly. 54 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA ( - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 55
Lights To install the new bulb: WARNING: Handle a halogen headlamp bulb carefully and keep out of children's reach. Grasp bulb. 4. Remove the bulb socket by rotating it counterclockwise, then pulling it out of the lamp assembly. 55 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 56
, follow the removal procedure in reverse order. Replacing tail/brake/turn signal lamp bulbs The tail lamp and brake/turn signal lamp bulbs are located in the tail lamp assembly. Follow the same steps to replace either bulb. 56 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 57
trunk lid. 2. Carefully pull the bulb from the socket and push in the new bulb. 3. Install the lamp assembly on trunk lid with two grommets, ensuring the grommets are pushed all the way into the trunk lid and secure with two screws. 57 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 58
2. Carefully lift the lamp assembly up for access to the bulbs. 3. Carefully pull the bulb socket out of the lamp assembly. 4. Pull the bulb straight out of the socket and push in the new bulb. To install, reverse the removal procedure. 58 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 59
Lights Replacing headlamp bulbs (Grand Marquis only) To remove the headlamp bulb: 1. Make sure the headlamp control is in the off position, then open the hood. 2. Remove the three pin type retainers and the radiator sight shield. 3. Remove the front parking lamp assembly. Refer to Replacing front - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 60
. Never turn the lamps on with the bulb removed. Replacing tail/brake/turn signal lamp bulbs The tail lamp, the brake lamp and the turn signal lamp bulbs are located in the tail lamp assembly. Follow the same steps to replace either bulb. 60 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 61
2. Carefully pull the bulb from the socket and push in the new bulb. 3. Install the lamp assembly on the trunk lid with two grommets, ensuring that the grommets are pushed all the way in to the trunk lid and secured with two screws. 61 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 62
2. Carefully lift the lamp assembly up for access to the bulbs. 3. Carefully pull the bulb socket out of the lamp assembly. 4. Pull the bulb straight out of the socket and push in the new bulb. To install, reverse the removal procedure. 62 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 63
wiper/washer features When the windshield wipers are turned on during daylight, and the headlamp control is in the autolamp position, the exterior lamps will turn on after a brief delay and will remain on until the wipers are turned off. 63 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 64
Slide-on-rod feature (if equipped) Rotate the visor towards the side window and extend it rearward for additional sunlight coverage. Note: To stow the visor back into the headliner, visor must be retracted before moving it back towards the windshield. 64 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 65
features. These include: • Utility compartment • Power point (inside storage bin) • Cupholders • Air vents to the rear seating positions (heat do not use the power point(s) over the vehicle capacity of 12V DC/180W. If the power point or 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 66
10 minutes after the ignition switch is turned off or until any door is opened. INTERIOR MIRROR The interior rear view mirror has two pivot points on the support arm which lets you adjust the mirror up or down and from side to side. 66 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 67
Automatic dimming interior rear view mirror (if equipped) The interior rear view mirror light from reaching the sensor. Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum-based cleaning products 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 68
Both mirrors are heated automatically to remove ice, mist and fog when the fuel or other petroleum-based cleaning products. Fold-away mirrors Fold the side mirrors in carefully when driving through a narrow space, like an automatic car 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 69
control The speed controls are located on the steering wheel; there are two versions. The following buttons work light (if equipped) on the instrument cluster will turn on. Note: • Vehicle speed may vary momentarily when driving up 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 70
set speed memory is erased. STEERING WHEEL CONTROLS (IF EQUIPPED) Audio control features NEXT: Press to select the next preset radio station, tape selection or CD track. VOL +/- (Volume): Press to increase or decrease the volume. 70 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 71
Controls Climate control features TEMP +/-: Press to increase or decrease the interior temperature. POSITIVE RETENTION or the brake pedal. To remove the floor mat, reverse the installation procedure. INTERIOR TRUNK CONTROL The remote trunk release control is located on the driver's door trim - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 72
of the following actions: • Pressing the manual lock button on the door. • Operating with a key. Autolock (if equipped) This feature automatically locks all vehicle doors when: • speed is greater than 3 mph (5 km/h). Autorelock The autolock feature repeats when: • a door is opened and closed while - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 73
any door, the hood, or the deck lid is open, the horn will chirp twice, and the procedure will need to be performed again. 73 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 74
the off position. Once disabled, the autolock or autounlock feature can be enabled by repeating the procedure in Steps locks. INTERIOR LUGGAGE COMPARTMENT RELEASE Your vehicle is equipped with a mechanical interior luggage compartment 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 75
light. The "T" tail lamps. interior can rise very quickly. Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat-related injuries, including brain damage. Small children are particularly at risk. 75 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 76
(IF EQUIPPED) This device complies with part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following in order to aid in troubleshooting the problem. Unlocking the doors 1. Press and release to unlock the driver's door. Note: The interior lamps will illuminate - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 77
. This feature will not work with a vehicle speed greater than 3 mph (5 km/h) if the ignition is in the accessory or on position. Replacing the battery The remote entry transmitter uses one coin type three-volt lithium battery CR2032 or equivalent. 77 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 78
of transmitter batteries. 4. Insert the new battery. Refer to the diagram inside to ensure that the battery is fully seated in the battery housing cavity. 5. Snap transmitters to your authorized dealer if service is required. If a remote 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 79
of illumination. The dome lamp control must not be set to the off position for the illuminated entry system to operate. The inside lights will not turn off if: • they have been turned on with the dimmer control, or • any door is open. 79 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 80
: 1. Enter the factory set code. Note: The keypad and the interior lamps will illuminate when pressed. 2. Within five seconds press 1 • 2 confirm programming of the new code. To store a second personal code: 1. Enter the factory set code. 80 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 81
again lock then unlock to confirm programming of the new code. To store a third personal code: 1. interior lamps will illuminate. • To unlock all doors, enter the factory-set code or personal code (driver door unlocks) and press 3 • 4 within five seconds. 81 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 82
Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. 82 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 83
Locks and Security Radio type approval numbers American Samoa (USA) See USA Bahrain DLM/GEN/18/18/16 Barbados 340/3 Vol.II Canada CANADA: 3043104475A China CMII ID:2005DJ0428 Ghana SPLS / -485 / 2001 Guam (USA) See USA /CA/2005/02/8 83 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 84
instructions If a problem occurs, steering wheel. service. Automatic arming The vehicle is armed immediately after switching the ignition to the off position. The theft indicator on the instrument panel will flash every two seconds when the vehicle is armed. 84 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 85
key, you will need to have your vehicle towed to an authorized dealer. The key codes need to be erased from your vehicle and new coded keys will need to be programmed. to 1 (off) and remove the first coded key from 1 the ignition. 85 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 86
from the ignition. 5. Within twenty seconds of removing the second coded key, insert the new unprogrammed key (new key) into the ignition and turn the ignition from 1 (off) to the 3 ( dealer to have the new spare key(s) programmed. 86 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 87
Safety Restraints SEATING Adjustable head guide sleeve unlock/remove button (4). To adjust the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 2. Raise the head restraint by pulling up on the head restraint. 87 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 88
. Whenever possible it should be installed and properly adjusted when the seat is occupied. To remove the adjustable head restraint, do the following: 1. Pull up the head restraint until it reaches the highest adjustment position. 88 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 89
. Adjusting the front manual seat (if equipped) WARNING: Never adjust the driver's seat or seatback when the vehicle is moving. WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. 89 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 90
: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. WARNING: Reclining the seatback can cause an occupant to slide under the seat's safety belt, resulting in severe personal injuries in the event of a collision. 90 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 91
too far can take off weight from the seat cushion and affect the decision of the passenger sensing system, resulting in serious injury or death in a crash. Always sit upright against your seatback, with your feet on the floor. 91 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 92
for additional details. Failure to follow these instructions may interfere with the front passenger seat sensing system. Press the control to recline the seatback forward or backward. Press to move the seat forward or backward. 92 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 93
. Using the power lumbar support (if equipped) The power lumbar control is located on the front inboard side of the seat. Press the top side of the control to adjust firmness. Press the bottom side of the control to adjust softness. 93 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 94
every ignition run cycle. While the ignition is in the on position, activating the high or low heated seat switch enables heating mode. When activated, they will turn off automatically when the ignition is turned to the off position. 94 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 95
The indicator light will illuminate when the heated seats have been activated. REAR SEATS Seat-mounted cup seat position sensor • Front crash severity sensor • Front passenger sensing system • "Passenger airbag off" or "pass airbag off" indicator lamp 95 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 96
usage sensors, driver seat position sensor, front passenger sensing system, and indicator lights. How does the seat position. The system is designed to help protect smaller drivers sitting close to the driver airbag by providing a lower airbag output level. 96 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 97
are fastened. This information allows your Personal Safety System to tailor the airbag deployment and safety belt pretensioner activation depending upon safety belt usage. 97 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 98
the problem and warning light are repaired. If any of these things happen, even intermittently, have the Personal Safety System serviced at an authorized dealer immediately. Unless serviced, the system may not function properly in the event of a collision. 98 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 99
drive and ride with your seatback upright and the lap belt snug and low across the hips. WARNING: To reduce the risk of injury, make sure children sit in a rear seating seating position in your vehicle has a specific seating position. 99 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 100
they could burn a small child. Check seat covers and buckles before you place a child anywhere near them. WARNING: Front and rear seat occupants, including pregnant women, should wear safety and remove the tongue from the buckle. 100 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 101
Seating and Safety Restraints Restraint of pregnant women WARNING: Always ride and drive with your seatback upright and the safety belt properly fastened. The lap of the belt through the tongue until it fits snugly across the hips. 101 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 102
and rear seat safety belts have seating positions. Children 12 years old and under should be properly restrained in a rear seating position whenever possible. Refer to Safety restraints for children or Safety seats for children later in this chapter. 102 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 103
Seating and Safety Restraints How to use the automatic locking mode • Buckle the combination lap and shoulder belt. completely to disengage the automatic locking mode and activate the vehicle sensitive (emergency) locking mode. 103 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 104
of injury in collisions. Energy management feature • This vehicle has a safety belt system with an energy management feature at the front outboard seating positions to help further reduce the risk shoulder belt across the torso. 104 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 105
seat belt and increase the risk of injury in a collision. Safety belt warning light and indicator chime The safety belt warning light illuminates warning light before the ignition switch is turned to and indicator chime remain off. the on position... 105 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 106
. The Belt-Minder feature is activated - the safety belt warning light illuminates and the warning chime sounds for six seconds every 30 seconds, repeating for approximately five minutes or until the safety belts are buckled. 106 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 107
feature is activated - the safety belt warning light day. The more we drive, the more we are exposed seat occupants by 45% in cars, and by 60% in light trucks. 107 "I'm not going far" "Belts are uncomfortable" "I was in a hurry" "Safety belts don't work" 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 108
Seating and Safety Restraints Reasons given..."Traffic is light" Consider... feature will enable during the same ignition cycle if the occupant buckles and remains buckled for approximately 30 seconds. Confirmation is not given for the one-time disable. 108 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 109
of injury, do not deactivate/activate the Belt-Minder feature while driving the vehicle. 1. Turn the ignition switch to the on position light turns off. • After Step 3, the restraint system warning light (airbag light) will be turned on for three seconds. 109 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 110
feature for that seating position if it is currently enabled. As confirmation, the restraint system warning light will flash four times per second for three seconds. • This will enable the Belt-Minder feature for that seating . 110 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 111
collision. WARNING: Do not attempt to service, repair, or modify the steering air bag module. Placing objects on or over the air bag inflation area may cause those objects to be propelled by the air bag into your face and torso causing serious injury. 111 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 112
. WARNING: Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back. 112 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 113
If the child seat interferes with driving the vehicle and the child restraint is forward-facing, the child may be restrained in the passenger seat. Move the seat as far the collision causes sufficient longitudinal deceleration. 113 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 114
A readiness light and tone • A diagnostic module • The electrical wiring which connects the components The diagnostic module monitors its own internal circuits as well as the supplemental airbag electrical system wiring (including the impact 114 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 115
child restraint that is installed according to the manufacturer's instructions, • the system determines that a small child is present in a booster seat, • a front passenger takes his/her weight off of the seat for a period of time. 115 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 116
in the seat. If this happens: • Turn the vehicle off and ask the person to place the seatback in the full upright position. • Have the person sit upright in the seat, centered on the seat cushion, with the person's legs comfortably extended. 116 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 117
with the seat back reclined too far can take off weight from the seat cushion seat, the passenger airbag will be disabled. Even though the passenger airbag is disabled, the Љpass airbag offЉ lamp may or may not be illuminated according to the table below. 117 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 118
seat or between the seat and the center console (if equipped). Check the "passenger airbag off" or "pass airbag off" indicator lamp for proper airbag Status. Failure to follow these instructions may interfere with the front passenger seat sensing system. 118 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 119
Center at the phone number shown in the Customer Assistance section of this Owner's Guide. WARNING: Any alteration/modification to the front passenger seat may affect the performance of the front passenger sensing system. 119 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 120
you as it deploys from the side of the seatback. WARNING: Do not attempt to service, repair, or modify the airbag SRS, its fuses or the seat cover on a seat containing an airbag. Contact your authorized dealer as soon as possible. 120 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 121
Group. These recommended testing procedures help reduce gas generator concealed behind the outboard bolster of the driver and front passenger seatbacks. • A special seat cover designed to allow airbag deployment. • The same warning light 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 122
serviced, the system may not function properly in the event of a collision. Disposal of airbags and airbag equipped vehicles (including pretensioners) Contact your authorized dealer as soon as possible. Airbags MUST BE disposed of by qualified personnel. 122 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 123
, or Transport Canada at 1-800-333-0371 (http://www.tc.gc.ca). Failure to properly restrain children in safety seats made especially for their height, age, and weight may result in an increased risk of serious injury or death to your child. 123 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 124
use approved booster seats until they reach age eight, a height of 4 ft 9 in. (1.45 meters) tall, or 80 lb (36 kg). Check your local and state or provincial laws for specific requirements regarding the safety of children in your vehicle. 124 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 125
, all children age 12 and under should be properly restrained in a rear seating position. If all children cannot be seated and restrained properly in a rear seating position, properly restrain the largest child in the front seat. 125 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 126
. All children are shaped differently. The child height, age and weight thresholds provided are recommendations or the minimum requirements of law. The National Highway Traffic Safety Administration (NHTSA) provides education and 126 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 127
. • Carefully follow all of the manufacturer's instructions included with the safety seat you put in your vehicle. If you do not install and use the safety seat properly, the child may be injured in a sudden stop or collision. 127 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 128
the following steps when installing the child seat with combination lap/shoulder belts: Note: Although the child seat illustrated is a forward facing child seat, the steps are the same for installing a rear facing child seat. 128 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 129
belt and lap belt together. 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer's instructions. Be sure the belt webbing is not twisted. 129 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 130
additional weight of the child is added to the child restraint. It also helps to achieve the proper snugness of the child seat to the vehicle. Sometimes, a slight lean towards the buckle will additionally help to remove remaining slack from the belt. 130 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 131
a rear-facing child seat in front of an active airbag. All occupants of the vehicle should always properly wear their safety belts. Ensure the child is properly restrained in an appropriate child seat or with the use of a booster. 131 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 132
LATCH system is composed of three vehicle anchor points: two (2) lower anchors located where the vehicle seat back and seat cushion meet (called the "seat bight") and one (1) top tether anchor located behind that seating position. 132 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 133
only to the anchors shown. WARNING: Never attach two child safety seats to the same anchor. In a crash, one anchor may not be strong enough to hold two child safety seat attachments and may break, causing serious injury or death. 133 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 134
features potentially unusable. To avoid risk of injury, occupants should only use seating seating position unless the child seat manufacturer's instructions seat. Refer to Recommendations for attaching child safety restraints for children in this chapter. 134 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 135
strap over the back of the seat. For vehicles with adjustable head restraints, route the tether strap under the head restraint and between the head restraint posts, otherwise route the tether strap over the top of the seatback. 135 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 136
seat owner guide for the weight, height, and age limits specific to your child safety seat. Keep your child in the child safety seat if it properly fits the child, remains appropriate for their weight, height and age AND if properly secured to the vehicle. 136 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 137
the edge of the seat cushion? • Can the child sit without slouching? • Does the lap belt rest low across the hips? • Is the shoulder belt centered on the shoulder and chest? • Can the child stay seated like this for the whole trip? 137 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 138
consider using a high back booster seat. • High back booster seats If, with a backless booster seat, you cannot find a seating position that adequately supports your child's head, a high back booster seat would be a better choice. 138 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 139
a booster seat with a lap belt only. It is generally best to use a booster seat with lap/shoulder belts in the back seat. Move a child to a different seating location if the shoulder belt does not stay positioned on the shoulder during use. 139 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 140
if equipped), shoulder belt guide on seatback (if equipped), child safety seat LATCH and tether anchors, and attaching hardware, should be inspected after a collision. Refer to the child restraint manufacturer's instructions for additional inspection and maintenance information specific to the child - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 141
type snow tires, space-saver or temporary use spare tires, light truck or "LT" type tires, tires with nominal rim diameters of 10 to 12 inches or limited production tires as defined in Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 142
. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 139. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. WARNING: The temperature grade for - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 143
• Rim: The metal support (wheel) for a tire or a tire and tube assembly upon which the tire beads are seated. INFLATING are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. Ford 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 144
-inflation increases sidewall flexing and rolling resistance, resulting in heat buildup and internal damage to the tire. It also drive a distance to get air for your tire(s), check and record the tire pressure first and add the appropriate air pressure 144 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 145
heat up and the air pressure inside to go up as you drive. 2. Remove the cap from the valve on one tire, then firmly press the tire gauge onto the valve and measure the pressure. 3. Add enough air to reach the recommended air fail. 145 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 146
. In general, tires should be replaced after six years regardless of tread wear. However, heat caused by hot climates or frequent high loading conditions can accelerate the aging process and may aging even if it has not been used. 146 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 147
the use of non-recommended tires and wheels could cause steering, suspension, axle or transfer case/power transfer unit failure. If you have questions regarding tire replacement, contact your authorized dealer as soon as possible. 147 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 148
of the TPMS may be damaged. Safety practices Driving habits have a great deal to do with your tire mileage and safety. • Observe posted speed limits • Avoid fast starts, stops and turns • Avoid potholes and objects on the road 148 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 149
. Front-wheel drive (FWD) vehicles and those with an independent rear suspension (if equipped) may require alignment of all four wheels. The tires Guide chapter) will help your tires wear more evenly, providing better tire performance and longer tire life. 149 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 150
-wheel drive (4WD)/All-wheel drive (AWD) vehicles (front tires at top of diagram) Sometimes irregular tire wear can be corrected by rotating the tires. Note: If your tires show uneven wear ask an authorized dealer to check for and correct any wheel misalignment, tire imbalance or mechanical problem - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 151
the wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel diameter. 6. 95: Indicates the tire's load index. It is an index that relates to how much weight a tire can carry. You may find this information in your Owner's Guide. If - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 152
Tires, Wheels and Loading Note: You may not find this information on all tires because it is not required by federal law. located on the B-Pillar or the edge of the driver's door, for the correct tire pressure for your vehicle. 152 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 153
to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. 13. Maximum Permissible warnings such as standard load, radial tubeless, etc. 153 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 154
Tires, Wheels and Loading Additional information : Indicates a tire, designated by the Tire and Rim Association (T&RA), that is intended for service on light trucks. 2. Load Range/Load Inflation Limits: Indicates the the rear axle. 154 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 155
Tire and Rim Association (T&RA), that is intended for temporary service on cars, SUVs, minivans and light trucks. wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 156
an added safety feature, your vehicle has pressure. Driving on a significantly inflation also reduces fuel efficiency and tire wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the TPMS to continue to function properly. 156 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 157
Wheels and Loading The tire pressure monitoring system complies with part 15 of the FCC rules and with RSS-210 of Industry Canada substitute for manually checking tire fastened to the inside rim of the wheel. The pressure sensor is that you always have your tires serviced by an authorized dealer. The - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 158
warn you when your tires need air. It can also warn you in the event the system is no longer capable of functioning as intended. Please refer to the following chart for information concerning your tire pressure monitoring system: 158 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 159
spare tire is installed in this section. TPMS If your tires are properly malfunction inflated and your spare tire is not in use and the light remains on, have the system inspected by your authorized dealer. 159 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 160
TPMS as being significantly lower than the recommended inflation pressure and activate the TPMS warning for low tire pressure. If the low tire pressure warning light is on, visually 160 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 161
wheels (of the same size and specifications) be used, as chains may chip aluminum wheels. Note: The suspension , brake lines or fuel lines. • Do not exceed 30 mph (48 km/h) with tire cables on your vehicle. • Drive cautiously. If you 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 162
Label or Safety Compliance Certification Label: Base Curb Weight - is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight - is the weight of your new vehicle when you picked it up from - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 163
Wheels and Loading WARNING: The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the and vehicle rollover. Example only: 163 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 164
Tires, Wheels and Loading Cargo Weight - includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load weight is also part of cargo weight. GAW (Gross Axle Weight) - is the total weight placed on each axle (front and rear) - including - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 165
Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury. 165 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 166
possible weight of a fully loaded trailer the vehicle can tow. It assumes a vehicle with only mandatory options, no cargo (internal or external), a tongue load of 10-15% (conventional trailer), and driver only (150 lb. [68 kg]). Consult your authorized dealer (or the RV and Trailer Towing Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 167
towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity capacity to carry that much weight. In metric units, the 167 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 168
as a light duty towing vehicle. Do not tow a trailer until your vehicle has been driven at least 1,000 miles (1,600 km). Note: Long wheel based vehicles are NOT rated for towing. Towing a trailer places an additional load on your vehicle's engine, transmission, brakes, tires and suspension. Inspect - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 169
. Make sure all running lights, brake lights, turn signals and hazard lights are working. Contact your authorized dealer or trailer rental agency for proper instructions and equipment for hooking-up trailer lamps. Driving while you tow When towing a trailer: • Do not drive faster than 70 mph (113 - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 170
Tires, Wheels and Loading Servicing after towing If you tow a trailer for long distances, your vehicle will require more frequent service intervals. Refer to Special operating conditions in the Scheduled Maintenance Guide chapter. Trailer towing tips • Practice turning, stopping and backing-up - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 171
all four (4) wheels off the ground such as when using a car-hauling trailer. Otherwise, no recreational towing is permitted. In case of a roadside emergency with a disabled vehicle, see Wrecker towing in the Roadside Emergencies chapter. 171 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 172
Accessory- allows the electrical accessories such as the radio to operate while the engine is not running. 3. On- all electrical circuits operational. Warning lights illuminated. Key position when driving for more instructions. 172 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 173
your vehicle immediately. Do not drive if you smell exhaust fumes. Seating and Safety Restraints chapter. 2. Make sure the headlamps and vehicle accessories are off. 3. Make sure the gearshift is in P (Park). 4. Make sure the parking brake is set. HOOD 173 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 174
Driving 5. Turn the key to 3 (on) without turning the key to 4 (start). Some warning lights will briefly illuminate. See Warning lights and chimes in the Instrument Cluster chapter for more information regarding the warning lights . 174 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 175
drive if you smell exhaust fumes. Important ventilating information If the engine is idling while the vehicle is stopped for a long period of time, open the windows at least 1 inch (2.5 cm) or adjust the heating or air conditioning to bring in fresh air. 175 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 176
when outdoor temperatures reach below 0°F (-18°C). For flexible fuel vehicles, if operating with E85 ethanol, an engine block instructions could result in property damage or physical injury. WARNING: To reduce the risk of electrical shock, 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 177
result in an electrical shock or fire. Be sure to check for heat anywhere in the electrical hookup once the system has been operating for approximately a half hour. • Finally, have the engine block heater system checked during your fall tune-up to be sure it's in good working order. How to use the - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 178
the onset of wheel lockup during brake applications and compensates for this tendency. The wheels are prevented from locking even when the brakes are firmly applied. The accompanying illustration depicts the advantage of an ABS equipped 178 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 179
system is disabled and normal braking is still effective unless the BRAKE brake warning light also remains illuminated with parking brake released. If your brake warning lamp illuminates, have your vehicle serviced immediately. 179 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 180
Driving Parking brake Apply the parking brake whenever the vehicle is parked. To set the parking brake: 1. Move the gearshift to P (Park). 2. Press pedal downward. HOOD The BRAKE warning lamp the lever to release the parking brake. 180 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 181
and should be no reason for concern. WARNING: Aggressive driving in any road conditions can cause you to lose light will illuminate, the traction control button will not turn the system on or off and your vehicle should be serviced by an authorized dealer. 181 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 182
in the Maintenance and Specifications chapter. If the power steering system breaks down (or if the engine is off), you can steer the vehicle manually, but it takes level by automatically adding air or releasing air from the springs. 182 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA ( - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 183
vehicles To prevent sudden vehicle movement, equipped with air turn off air suspensuspension, turn off the air sion switch prior to jacking, hoisting or suspension switch prior to jacking, towing vehicle. OFF-ARRET hoisting or towing your vehicle. AVERTISSEMENT Pour prévenir tout mouvement soudain - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 184
: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. See your the rear wheels from turning. To put your vehicle in gear: • Start the engine • Press the brake pedal 184 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 185
overdrive. • O/D OFF lamp is illuminated. • Provides engine braking. • Use when driving conditions cause excessive shifting from O/D to other gears. Examples: hilly terrain, heavy loads, trailer towing and when engine braking is required. 185 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 186
Driving • To return to O/D (overdrive mode), press the transmission control switch. The O/D OFF lamp will not reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear. Do not rock the 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 187
than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks). When driving through water, traction or brake capability may be limited. Also, water may enter your engine's air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 188
assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24-hours, seven days a week • for the coverage period listed on the Roadside Assistance Card included in your Owner Guide portfolio. Roadside assistance will cover: • a flat tire change - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 189
Roadside Emergencies Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Warranty Guide in the glove compartment. U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 190
light and the trunk liner. Use the following procedure to reset the fuel pump shut-off switch. 1. Turn the ignition to the off position. 2. Check the fuel system for leaks. 3. If no fuel leak is apparent, reset the fuel . 190 15 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 191
Black Black Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover. 191 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 192
mute, Police power distribution box (PDB) (Police vehicles only) Lighting control module (LCM) (switch illumination), Autolamp sensor Ignition (ON/ACC) - LCM LCM Ignition (ON/ACC) - Wiper module 3 5A 4 10A 5 6 7 7.5A 7.5A 10A 192 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 193
manual A/C), Blend door, Heated seat modules LCM (interior lighting) LCM (Left-hand low beam) Ignition (ON/START) - Back-up lamps, Anti-lock brake system (ABS) 193 9 7.5A 10 15A 20A 15A 15A 10A 11 12 13 14 15 15A 10A 16 17 20A 10A 18 19 20 15A 10A 10A 2011 Crown Victoria (cro) Owners - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 194
(PATS) module, Powertrain control module (PCM) relay coil, Fuel relay coil, Ignition relay coil LCM (Park lamps, corner lamps, license lamps) Ignition (ON/START) - Cluster, LCM, Overdrive cancel 2A 2A 5A 2A 10A Full ISO relay 194 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 195
Always disconnect the battery before servicing high current fuses. WARNING: To reduce risk of electrical shock, always replace the cover to Amp Rating 30A* 20A* Protected Circuits Ignition switch Spot lights (Police vehicles only) 195 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 196
clutch relay feed Audio (Subwoofer) Police tray lamps (Police vehicles only) Instrument panel power point Stop lamp switch Fog lamps (Grand Marquis only), Police accessory battery feed 1 (Police vehicles only) Heated seats (Grand Marquis only), Police accessory battery feed 2 (Police vehicles only - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 197
module (Valves) Wiper module Police PDB or Police accessory battery feed (Police vehicles only) Air suspension compressor (non-Police vehicles only) Police PDB relay feed (Police vehicles only) Police light bar or Police right-hand kick panel accessory battery feed (Police vehicles only) Police PDB - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 198
hand kick panel accessory battery feed (Police vehicles only) A/C clutch Not used Ignition coil PCM Fog lamps (Grand Marquis only) Fuel Not used Not used Horn Starter Air compressor (non- ** Cartridge fuse 303 304 501 502 503 601 198 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 199
soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. 199 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 200
dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare tire/wheel 200 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 201
the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 202
switch prior to jacking, hoisting or towing your vehicle. OFF Refer to Air suspension system in the Driving chapter. 2. Remove the lug wrench from the jack. Rotate the lug wrench socket out from the handle. A Tire change procedure WARNING: When one of the front wheels is off the ground, the - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 203
trim. Insert the tapered end of the lug nut wrench behind wheel covers or hubcaps and twist off. 3. Loosen each wheel metal lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground. 203 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 204
the flat tire/wheel assembly with the spare tire/wheel assembly, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 204 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 205
the order shown. Refer to Wheel lug nut torque specifications later in this chapter 3 4 for the proper lug nut torque specification. 8. Install any wheel covers, ornaments or hub caps. Make sure 5 2 they are snapped in place. 9. Put flat tire, jack and lug wrench away. 10. Turn on the air suspension - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 206
around the wheel pilot surface (1) with end of finger. DO NOT apply grease to lugnut/stud holes or wheel-to-brake surfaces vehicle When the battery is disconnected or a new battery is installed, the automatic transmission must parts. 206 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 207
any electrical surges. Turn all other accessories off. Connecting the jumper cables Note: parts of both engines, or any fuel delivery system parts. Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 207 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 208
the jumper cables. Removing the jumper cables Remove the jumper cables in the reverse order that they were connected. Note: In the illustration, the vehicle on the bottom is engine computer can relearn its idle conditions. 208 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 209
your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If equipped with an air suspension system, the air suspension control in the - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 210
). Refer to Brake-shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral). • Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km). 210 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 211
, Lincoln, or Mercury dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories 211 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 212
of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing warranty laws. Ford is also allowed a final repair attempt in some states. 212 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 213
service Drive Mail Drop 3NE-B Dearborn, MI 48126 You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO 213 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 214
will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203-1833 214 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 215
relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of 215 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 216
.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 216 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 217
the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590 217 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 218
which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1-800-333-0510, or online at: https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx 218 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 219
wool or plastic pads as they can scratch the chrome surface. WAXING • Wash the vehicle first. • Use a quality wax that does not contain abrasives. 219 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 220
repairing paint chips. • Always read the instructions before using the products. ALUMINUM WHEELS AND WHEEL COVERS Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A), which is - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 221
only approved products to clean plastic parts. These products are available from your authorized dealer. • For routine cleaning, use Motorcraft Detail Wash (ZC-3-A). • If tar or grease spots are present, use Motorcraft Bug and Tar Remover (ZC-42). 221 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 222
F)] in Canada, available windshield from automated car wash facilities. Be use fuel, kerosene, or paint thinner to clean any parts. If heated grid lines. INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS Clean the instrument panel, interior 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 223
cluster lens. • Do not allow air fresheners and hand sanitizers to spill on interior surfaces. If a spill occurs, wipe off immediately. Damage may not be covered by your warranty. WARNING: Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 224
THE KING RANCHா EDITION ONLY (IF EQUIPPED) Your vehicle is equipped with seating covered in premium, top-grain leather which is extremely durable, but still requires special care and maintenance in order to ensure longevity and comfort. 224 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 225
. These markings give character to the seating covers and should be considered as proof of a genuine leather product. In order to lessen the appearance of certain scratches and other wear marks, apply conditioner on the affected area following the same instructions as in the Conditioning section - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 226
& Upholstery Cleaner (ZC-54) Motorcraft Spot and Stain Remover (U.S. only) (ZC-14) Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23) Motorcraft Vinyl Cleaner (Canada only) (CXC-93) Motorcraft Wheel and Tire Cleaner (ZC-37-A) 226 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 227
, your authorized dealer can provide the necessary parts and service. Check your Warranty Guide to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft parts are designed and built to provide the - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 228
Maintenance and Specifications OPENING THE HOOD 1. Inside the vehicle, Air filter assembly 5. Power steering fluid reservoir 228 6. Engine coolant reservoir 7. Battery 8. Power distribution box 9. Engine oil filler cap 10. Automatic transmission fluid dipstick 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 229
streaking and smearing. Refer to Maintenance product specifications and capacities in this chapter. State or local the arm loop and pull the blade from the arm. 2. Attach the new blade to the arm loop and pull it into place until a click 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 230
Maintenance and Specifications To prolong the life of the wiper blades, it and ensure the gearshift is securely latched in P (Park). 4. Open the hood. Protect yourself from engine heat. 5. Locate and carefully remove the engine oil level dipstick. 6. Wipe the dipstick clean. Insert the dipstick - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 231
Maintenance and Specifications • If the oil level 7. Put the dipstick back in and ensure it is fully seated. Adding engine oil 1. Check the engine oil. For instructions, refer to Checking the engine oil in this chapter. 2. removed. 231 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 232
's warranty, use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle's engine. Refer to Maintenance product specifications and capacities later - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 233
service. If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. For longer, trouble or electronic accessories or components added to the vehicle by the dealer or the owner may 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 234
, terminals and related accessories contain lead and lead fuel vehicles, if you are operating on E85, you may experience poor starts or an inability to start the engine and driveability problems until the fuel trim and ethanol content have been relearned. 234 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 235
Specifications If the battery has been disconnected or a new battery has been installed, the clock and radio Coolant concentration testing is possible coolant per the instructions in the above 60%, the engine parts could become damaged or 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 236
Maintenance and Specifications When the engine is reservoir (depending upon application). • Refer to scheduled maintenance information for service interval schedules. If the engine coolant has not been checked at the underfilled. 236 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 237
warranty. Refer to Maintenance product specifications and capacities in this chapter. • A large amount of water without engine coolant may be added, in case of emergency, to reach a vehicle service when the cap is loosened slightly. 237 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 238
reservoir should be checked the next few times you drive the vehicle. If necessary, add enough 50/50 capacity To find out how much fluid your vehicle's cooling system can hold, refer to Maintenance product specifications and capacities in this chapter. 238 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 239
If the engine coolant supply is depleted, this feature allows the vehicle to be driven temporarily before incremental component damage is incurred. The "fail-safe" distance depends on ambient temperatures, vehicle load and terrain. 239 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 240
Specifications How fail-safe cooling works If the engine begins to overheat: • The engine coolant temperature gauge will move to the H (hot) area. indicator light will illuminate. • The service air conditioning mode, so drive the vehicle 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 241
maintenance information for the appropriate intervals for changing the fuel filter. Replace the fuel filter with an authorized Motorcraft part. The customer warranty may be void for any damage to the fuel system if an authorized Motorcraft fuel filter is not used. WHAT YOU SHOULD KNOW ABOUT - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 242
and wine. It is distilled from the fermentation of plants such as field corn and sugar cane. When ethanol is produced for use in motor fuels, a small 242 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 243
may require additional measures for reliable starting. Refer to Starting in the Driving chapter. Ethanol is more fuel through a fuel pump nozzle can produce static electricity, which can cause a fire if fuel is pumped into an ungrounded fuel container. 243 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 244
at least once. If the check fuel cap light or a CHECK FUEL CAP message comes on, the fuel filler cap may not be properly installed. The light or message can come on after several driving events after you've refueled your vehicle. 244 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 245
in the fuel tank may damage the fuel system or cause the fuel cap to disengage in a collision, which may result in personal injury. FFV (Flex Fuel Vehicle) fuel cap If your vehicle is FFV capable, it will have a yellow colored fuel cap. 245 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 246
" unleaded gasoline with a pump (R+M)/2 octane rating of 87. Some stations offer fuels posted as "Regular" with an octane rating below 87, particularly in high altitude areas. Fuels with octane levels below 87 are not recommended. 246 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 247
dealer if the problem persists. Do not add aftermarket fuel additive products to your fuel tank. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use high quality fuel of the recommended octane 247 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 248
km). Filling the tank The advertised fuel capacity of the fuel tank on your vehicle is equal to the rated refill capacity of the fuel tank as listed in the Maintenance product specifications and capacities section of this chapter. 248 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 249
. 5. Follow one of the simple calculations in order to determine fuel economy: Calculation 1: Divide total miles traveled by total gallons used. Calculation 2: Multiply liters used by 100, then divide by total kilometers traveled. 249 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 250
inflated and use only recommended size. • Operating a vehicle with the wheels out of alignment will reduce fuel economy. • Use recommended engine oil. Refer to Maintenance product specifications and capacities in this chapter. 250 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 251
vehicle or towing a trailer may reduce fuel economy at any speed. • Carrying unnecessary weight may reduce fuel economy (approximately 1 mpg [0.4 km/L] is lost for every 400 lb [180 kg] of weight carried). • Adding certain accessories to your vehicle (for example bug deflectors, rollbars/light bars - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 252
, the OBD-II system has detected engine soon a malfunction. Temporary malfunctions may cause the service engine indicator to illuminate. Examples are: soon 1. The vehicle has run out of fuel-the engine may misfire or run poorly. 252 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 253
the engine. If the service engine indicator blinks eight times, it means that the vehicle is not soon ready for I/M testing; if the service engine soon indicator stays on solid, it means that the vehicle is ready for I/M testing. 253 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 254
driving cycle is complete. If the vehicle is still not ready for I/M testing, the above driving the engine idles, turn the steering wheel left and right several times. 3. product specifications and capacities in this chapter for the proper fluid type. 254 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 255
. 6. Install the dipstick making sure it is fully seated in the filler tube. 7. Remove the dipstick and inspect the fluid level. The fluid should be in the designated area for normal operating temperature or ambient temperature. 255 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 256
can be reached after approximately 20 miles (30 km) of driving. You can check the fluid without driving if the ambient temperature is above 50°F (10°C). However, to Maintenance product specifications and capacities in this chapter. 256 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 257
. 2. Carefully separate the two halves of the air filter housing. 3. Remove the air filter element from the air filter housing. 4. Wipe the air filter housing and cover clean to remove any dirt or debris and to ensure good sealing. 257 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 258
Maintenance and Specifications 5. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if not properly seated. 6. Replace the air filter housing cover - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 259
hood, door and trunk lid hinges, and latches with a light grade oil. See the Cleaning chapter for more information. • Cover interior trim to prevent fading. • Keep all rubber parts free from oil and solvents. Engine • The engine oil and filter should be changed prior to storage, as used engine oil - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 260
coolant, oil and gas) to make sure there are no leaks, and fluids are at recommended levels. • If the battery was removed, clean the battery cable ends and inspect. If you have any concerns or issues, contact your authorized dealer. 260 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 261
with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used. 261 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 262
262 MAINTENANCE PRODUCT SPECIFICATIONS AND CAPACITIES Item Capacity Ford part number / Ford specification PM-1-C / WSS-M6C62-A or WSS-M6C65-A1 Brake fluid Door weatherstrips Engine coolant 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) Maintenance and Specifications XL-6 / ESR- - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 263
Item Capacity Ford part name or e quivalent Multi-Purpose Grease (Lithium grease) XG-4 or XL-5 or equivalent / ESB-M1C93-B Ford part number / Ford specification Hinges, latches, striker plates, fuel filler door hinge and seat tracks - Lock cylinders Power steering fluid Automatic transmission - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 264
264 Item Fuel tank 1 Capacity 19.0 gallons (71.9L) - - Ford part name or e quivalent Ford part number / Ford specification 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) Maintenance and Specifications Add the coolant type originally equipped in your vehicle. Use of synthetic or - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 265
Maintenance and Specifications ENGINE DATA Engine Cubic inches Required fuel Firing order Ignition system Spark plug gap Compression ratio Engine drivebelt routing 4. Coil on plug 0.041-0.047 inch (1.04-1.20 mm) 9.4:1 265 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 266
Maintenance and Specifications IDENTIFYING YOUR VEHICLE Safety Compliance Certification Label The National Highway Traffic Safety graphic, XXXX is representative of your vehicle identification number. XXXXXXXXXXXXXXXXX 266 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 267
Maintenance and Specifications The Vehicle Identification Number (VIN) contains the following information: 1. World manufacturer identifier 2. Brake system / Gross Vehicle Weight Rating ( speed automatic overdrive (4R75E) Code Q 267 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 268
Components that are part of the option packages are listed below and on the following pages with a brief outline of their major features and their contribution to overall vehicle performance, handling and usage. Failure to maintain your vehicle(s) properly may restrict your warranty coverage, reduce - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 269
which engine oil will continue to break down but mileage is not accumulated on the odometer. To assist the equivalent of approximately 33 miles (53 km) of driving. Using the combination of the vehicle odometer and idle meter km. 269 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 270
Do not drive over 100 part number XY-75W140-QL Ford specification WSL-M2C192-A ELECTRICAL Battery - police The Motorcraft maintenance-free battery normally does not require additional water during its life. However, for severe service 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 271
current to support the high addition of accessories. The following Color 18 Red/Black 18 Gray/Black 18 Dark green/Light green 14 Light green 18 Orange/Light green 10 Tan/Yellow 14 Pink 14 Light Blue/White 14 Tan 18 Black/Yellow 10 Red/White 18 Gray/White 271 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 272
positive, and the terminal with the black wire is the ground. Remove both fuses in the front PDB before removing the cover to the rear power point. Ensure load devices can be turned off, and are switched off when reinserting fuses. 272 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 273
feature overrides normal operation of the high beam headlights, including flash-to-pass. However, the low beam headlights will remain on and unaffected. HEAVY DUTY SUSPENSION - POLICE This option . It is strongly recommended that 273 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 274
lights and sirens not be installed in the air path of these coolers as they will impact cooling system performance. WHEELS/TIRES/BRAKES Wheel rims - police To withstand the demands placed on vehicles driven under heavy duty service . 274 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 275
the rim, new tire/wheel is installed When one of your road tires is replaced by a new tire/wheel, the TPMS sensor located in the new tire/wheel instructions as outlined below. Note: This procedure is also included in the Crown Victoria Workshop Manual. 275 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 276
the system will time-out and the entire procedure will have to be repeated on all four wheels. • A double horn chirp indicates the need to repeat the procedure. TPMS reset procedure Note: the on position - DO NOT start the engine. 276 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 277
enter the reset mode, the horn does not does not flash, seek service from sound, and the TPMS indicator your authorized dealer. 7. Train the following TPMS reset sequence starting with the left front tire in the following clockwise order: 1. Left front tire (Front driver's side) 2. Right front tire ( - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 278
is not heard, move the vehicle to rotate the wheels at least a 1⁄4-turn and repeat the procedure starting with Step 1. • If the horn does not sound while attempting to reset any wheel, seek service from your authorized dealer. 278 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 279
buckling and unbuckling seat belts easier for officers wearing hip mounted radios, side arms, etc. Seat belt extenders should never be worn when the lap strap will not adjust snugly on the hips and/or when the intersection of the lap belt 279 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 280
light located in the headliner between the driver and front seat passenger. A three-position switch provides either white or night-vision red options. When the rocker switch is in the center position, the lamp vehicle's operation.) 280 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 281
wiring, brake lines, fuel tank and lines, powertrain components, exhaust system and suspension. Also, do not make electrical connections to vehicle electrical systems not specifically designed for aftermarket equipment installations. Refer to the "Wiring Diagram Manual" for electrical system - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 282
an optional drop-in Trunk Pack™ to further reduce the risk of injury resulting from police equipment pushing forward into the back seat and/or fuel tank through the fuel tank and/or back seat (see our www.fleet.ford.com website for more details). 282 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 283
orientation): fire extinguisher (fixed), lug wrench 4-point (fixed - vertical), rolotape measuring wheel (fixed - vertical), safety flares (lateral orientation - in a container), stop stick be laterally oriented in the trunk area. 283 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 284
is the production location on fuel tank area in a crash (noted in Trunk Equipment Mounting Guide). The optional seat area, and fuel tank puncture. Examples are: a soft camera case, biohazard kit in plastic boxes, gloves, safety rope, tow 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 285
optional fuel tank and rear axle. The fire system control module is mounted inside the passenger compartment centered underneath the rear seat In the event of a manual deployment, nozzles will deploy car wash with nozzles in the deployed condition. 285 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 286
lights the cluster lamp when the key is turned on. If the diagnostic lamp stays on refer to the appropriate sections of the Ford service manual for further diagnostic and service within the U. S. Department of Justice. The panels 286 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 287
been extensively tested with rounds called out in the above-referenced specifications. WARNING: As In other words, the officer should be positioned behind the interior portion of the door for ballistic protection. The above illustration 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 288
instruction could result in personal injury. Some approximate dimensions for airbags, at full inflation, are provided in Figures 1 through 5. These dimensions are somewhat flexible and represent "free form" deployments without the loading of occupants. The 288 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 289
with standard bucket seats. While bench seats are optional and still appropriate for vehicles with certain limited police equipment requirements, the standard bucket seats are recommended for vehicles that require maximum available space for police equipment mounting. The zone dimensions provided in - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 290
Crown Victoria Severe Duty 1 Figure 2 1. 30.5 inches (775 mm). Cross section through center of vehicle (passenger side shown) 290 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 291
Crown Victoria Severe Duty Figure 3 1. 23.6 inches (600 mm). Front passenger compartment 2. 17 inches (430 mm). Front driver 291 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 292
Crown Victoria Severe Duty Figure 4 (if equipped) 1. 8 inches (200 mm). From out board side of seat 2. 15 inches (380 mm). Forward of seat back Figure 5 (if equipped) 3. 27.5 inches (700 mm). Up from SAB module 292 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 293
be kept clear for deployment of airbag 3. Area in front of center console from bottom of ashtray to top of instrument panel (see Figure 2 for dimensions) 4. 11 inches (279 mm) width horizontally centered on ashtray door. 293 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 294
up to instrument panel 3. Prisoner screen 4. 10 inches (254 mm) 5. Area on tunnel between seats 6. Height: 8.5 inches (216 mm) 7. 12 inches (305 mm) 8. Area on tunnel beneath center console 9. Tunnel 10. Depth: 1.5 inches (38 mm) 294 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 295
Area on top of instrument panel. Equipment must not interfere with driver visibility. 2. Area on tunnel between seats 3. 9 inches (229 mm) 4. 12 inches (305 mm) IMPORTANT AIRBAG DOS AND DON'TS WARNING deployment path of an airbag. 295 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 296
very important reasons to always use seat belts with the airbag system. ) will not be able to sell passenger cars that do not contain passive restraint systems. Can Without the benefit of crash tests on vehicles equipped with push bumpers 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 297
of vehicle control? No. Aggressive pursuit driving conditions do not fit this criteria. Airbags are designed to deploy in moderate to major frontal crashes based on the detection of sudden deceleration by sensors in the vehicle. 297 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 298
designed or tested to Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer's limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer. 298 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 299
locate the Amateur Radio Antennas in the area of the driver's side hood. • Electrical or electronic accessories or components that are added to the vehicle by the authorized dealer or the owner may adversely affect battery performance and durability. 299 2011 Crown Victoria (cro) Owners Guide, 1st - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 300
, Lincoln and Mercury Dealers in the U.S. and Canada It's the only extended service plan authorized and backed by Ford Motor Company. That means you get: • Reliable, quality service anywhere you go. • Factory-trained technicians. • Genuine Ford and Motorcraft Parts. Rental car reimbursement If your - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 301
Extended Service Plan that fits your driving lifestyle and budget. Interest free finance options available Take advantage of our installment payment plan, just a 10% down payment will provide you with an affordable no interest, no-fee payment opportunity. 301 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 302
Ford Extended Service Plan 302 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 303
Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. NOTE: Repairs performed outside of Canada and the United States are not eligible for Ford ESP coverage. This information is subject to change. 303 2011 Crown Victoria (cro) Owners Guide, 1st Printing - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 304
maintenance specific in this guide will invalidate warranty coverage on parts affected by the lack of maintenance. Be sure receipts for completed maintenance are kept with the vehicle and confirmation of the work performed is always recorded in this guide. Your Ford or Lincoln Mercury dealer - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 305
or for the service of components affecting emission control must be equivalent to genuine Ford Motor Company parts in performance and durability. It is the owner's responsibility to determine the equivalency of such parts. Please consult your Warranty Guide for complete warranty information. Non - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 306
and supporting specifications are provided in this owner's guide. Any adverse condition should be brought to the attention of your dealer or qualified service technician as soon as possible for the proper service advice. The owner maintenance service checks are generally not covered by warranties so - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 307
air filter. Inspect half shaft dust boots, if equipped. Check shocks and struts and other suspension components for leaks and damage. Inspect steering and linkage. Inspect accessory drive belt(s). Inspect clutch operation, if equipped. Be sure to ask your Ford or Lincoln Mercury dealership service - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 308
Scheduled Maintenance Guide as well as those things that may require future or immediate attention. The multi-point vehicle inspection is one more way to keep your vehicle running great! 308 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 309
Scheduled Maintenance Guide NORMAL SCHEDULED MAINTENANCE AND LOG The following section contains the "Normal Schedule". This schedule is presented at specific mileage (kilometer) intervals with exceptions noted. 309 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 310
, and • hoses Inspect exhaust system and heat shields • Inspect half-shaft boots (if equipped) • Inspect steering linkage, ball joints, suspension, • tie-rod ends, driveshaft and U-joints; lubricate if equipped with grease fittings Inspect cabin air filter (if equipped) • • * Whichever comes first - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 311
exhaust system and heat shields Inspect half-shaft boots (if equipped Inspect steering linkage, ball joints, suspension tie-rod ends, driveshaft and U-joints; lubricate if equipped with grease fittings Inspect cabin air filter (if equipped Whichever comes first Scheduled Maintenance Guide 311 - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 312
Scheduled Maintenance Guide Every 15,000 miles (24,000 km) Every 30,000 miles (48,000 km) Replace cabin air filter (if equipped) Replace climate-controlled seat filter (if equipped) Replace engine air filter Replace fuel filter (Crown Victoria, Grand Marquis and Town Car) Every 105,000 miles Change - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 313
CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: RO#: DATE: P&A CODE: HOURS: MILEAGE: 313 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 314
CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: RO#: DATE: P&A CODE: HOURS: MILEAGE: 314 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 315
CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: RO#: DATE: P&A CODE: HOURS: MILEAGE: 315 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 316
is not necessary to perform the additional maintenance. For specific recommendations, see your Ford or Lincoln Mercury dealership service advisor or technician. Towing a trailer or using a camper or car-top carrier Inspect frequently, service as - Inspect and lubricate U-joints. required. - See axle - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 317
,000 km) - Replace fuel filter (Crown Victoria, Grand Marquis and Town Car). Every 30,000 miles (48,000 km) - Change automatic transmission fluid (not required on 6R80 transmission). Every 60,000 miles (96,000 km) - Replace spark plugs. 317 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 318
Series Town Car equipped with engine idle hour meter Inspect frequently, service as - Replace cabin air filter (if equipped). required Every 5,000 miles (8,000 km) - Inspect brake system. - Rotate tires, inspect tires for wear and measure tread depth. - Inspect wheels and related components - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 319
vehicle idles, it has accumulated the equivalent of approximately 33 miles (53 km) of driving. Using the combination of the vehicle odometer and idle meter allows the fleet manager to [53 km]/idle hour) = 5,013 miles (8,067 km). 319 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 320
. Every 15,000 miles (24,000 km) - Replace fuel filter (Crown Victoria, Grand Marquis and Town Car). Every 30,000 miles (48,000 km) - Change automatic transmission fluid (not required on 6R80 transmission). Every 50,000 miles (80,000 km) - Change manual transmission fluid. Exclusive use of E85 (Flex - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 321
CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: RO#: DATE: P&A CODE: HOURS: MILEAGE: 321 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 322
CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: RO#: DATE: P&A CODE: HOURS: MILEAGE: 322 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 323
filter replacement ❑ Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles operated in these conditions will require frequent inspection and replacement of the engine air filter and cabin air filter. 323 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 324
Scheduled Maintenance Guide COOLANT CHANGE RECORD Engine coolant ❑ ❑ 6 years or 105,000 miles (168,000 km) - change coolant (whichever comes first). After initial change - change coolant every 3 years or 45,000 miles (72,000 km). 324 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 325
CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: DEALER VALIDATION: RO#: DATE: P&A CODE: HOURS: MILEAGE: RO#: DATE: P&A CODE: HOURS: MILEAGE: 325 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 326
attaching with tether straps ..135 in front seat ...128 in rear seat ...128, 131 LATCH ...132 recommendations ...125 Axle lubricant specifications ...262 Police and fleet vehicles ...270 refill capacities ...262 traction lok ...183 B 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 327
coolant ...235 fail-safe cooling ...239 idle speed control ...233 lubrication specifications ...262 refill capacities ...262 service points ...228-229 starting after a collision ...189 Engine block heater ...176 Engine oil ...230 327 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus) - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 328
241 Floor mats ...71 Fluid capacities ...262 Fog lamps ...47 Fuel ...241 calculating fuel economy ...23, 248 cap ...244 capacity ...262 choosing the right fuel ...246 detergent in fuel ...246 filling your vehicle with fuel ...241, 244, 248 filter, specifications ...241, 261 fuel pump shut-off switch - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 329
of the ignition ...172 L Lamps autolamp system ...46 bulb replacement specifications chart ...52 daytime running light ...47 fog lamps ...47 headlamps ...46 headlamps, flash to pass ...47 instrument panel, dimming ...48 interior lamps ...51-53 Police red/white map light ...280 replacing bulbs ...54 - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 330
heated ...94 Heavy duty (police) ...279 SecuriLock passive anti-theft system ...82, 85 Servicing your vehicle ...227 Setting the clock AM/FM single CD ...30 AM/FM stereo ...27 AM/FM/In-dash 6 CD ...39 AM/FM/Tape/CD ...34 Spark plugs, specifications ...261, 265 2011 Crown Victoria (cro) Owners Guide - 2011 Mercury Grand Marquis | Owner Guide 1st Printing - Page 331
...175 W Warning lights (see Lights) ...12 Washer fluid ...229 Water, Driving through ...187 Windows power ...66 Windshield washer fluid and wipers ...63 checking and adding fluid ...229 replacing wiper blades ...229 Wrecker towing ...209 331 2011 Crown Victoria (cro) Owners Guide, 1st Printing USA
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 |
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Introduction
4
Instrument Cluster
12
Warning lights and chimes
12
Gauges
17
Message center
19
Entertainment Systems
26
AM/FM stereo
26
AM/FM stereo with CD
28
AM/FM stereo cassette with CD
31
AM/FM stereo with in-dash six CD
36
Climate Controls
42
Manual heating and air conditioning
42
Automatic temperature control
43
Rear window defroster
45
Lights
46
Headlamps
46
Turn signal control
51
Bulb replacement
52
Driver Controls
63
Windshield wiper/washer control
63
Steering wheel adjustment
64
Power windows
66
Mirrors
66
Speed control
69
Locks and Security
72
Keys
72
Locks
72
Anti-theft system
80
Table of Contents
1
2011 Crown Victoria
(cro)
Owners Guide, 1st Printing
USA
(fus)