2011 Mercury Mariner Warranty Guide 6th Printing
2011 Mercury Mariner Manual
2011 Mercury Mariner manual content summary:
- 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 1
Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 2
- 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 3
Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Sub-Saharan Africa: Ford Motor Company Ford Export Operations Attention: Customer Relations - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 4
- 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 5
? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL REQUIREMENTS FOR - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 6
REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT INFORMATION ABOUT FORD LIMOUSINE CONVERSIONS 30 32 33 34 35 35 36 - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 7
owned 2011-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions Warranty which applies only to medium/heavy duty trucks - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 8
Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services an Owner Guide and a Scheduled Maintenance Guide which - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 9
work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 10
originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 11
, including Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to make changes in or for properly using, maintaining, and caring for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 12
any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 13
also applies to the EMISSIONS WARRANTIES described on pages 17-31. Ford participates in the BBB AUTO LINE warranty dispute resolution program. You Act or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is still - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 14
? (pages 8-12) ➡ What is Not Covered? (pages 12-15) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. Under your New Vehicle Limited Warranty if: - your Ford vehicle is properly operated and maintained, and - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 15
that are not covered by the New Vehicle Limited Warranty are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the discretion of Ford or the Ford dealership. Nothing in - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 16
time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100% 60% 30% The tire manufacturer also - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 17
parts, clutch cover, seals and gaskets, torque converter, transfer case (including all internal parts), transmission case, transmission mounts; Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 18
high pressure oil regulator, exhaust back pressure regulator and sensor, exhaust pressure sensor, manifold pressure sensor, intake air temperature sensor, crankshaft position sensor, camshaft position sensor, accelerator switch. NOTE: Some components may also be covered by the Emissions Warranties. - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 19
emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 20
parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel alignments and tire - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 21
viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires. Tires will not be with the Limousine Builder's Package (17L) Option, or if the wheelbase is extended beyond 140 inches, or if the Gross Vehicle Weight Rating - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 22
program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel) • Jump starts - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 23
This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 24
WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle adjustment of parts containing an emissions-related defect. Applicable parts are listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 25
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 26
) Engine Charger (diesel only) • Diesel Exhaust Fluid System • Malfunction Indicator Lamp • Diesel Particulate Filter (MIL)/On-Board Diagnostic • Electronic Ignition System (OBD) System (diesel only) • PCV system and Oil Filler Cap • Electronic Engine Control • Secondary Air Injection System Sensors - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 27
time that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 28
warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources regulations,* and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label. 22 - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 29
Warranty applies to all non-PZEV vehicles in New York) - Medium-Duty Passenger Vehicles (up to 10,000 pounds GVWR designed primarily for the transportation of persons. Excludes incomplete trucks, trucks with a seating capacity either over twelve persons total or over nine persons rearward of the - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 30
, all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your short - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 31
system PERFORMANCE WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 32
Valve • Exhaust Manifold • Exhaust Pipe (Manifold to Catalyst) • Fuel Filler Cap and Neck Restrictor (non-diesel only) * Includes hardware and emissions related software changes only 26 • Fuel Injector Supply Manifold • Fuel Tank (non-diesel only) • Fuel Tank Pressure Control Valve • Idle Air Bypass - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 33
HD/Raptor 6.2L F-Superduty 6.7L F-Superduty 6.8L E-Series X(1) X X X X X X X X X X X X X X(3) X X X X X X X X X X X X X X X X X Part Name X X X X X X X X X X X X X X X X X X X X X X X X X X ABS Module X(1) X Catalytic Converter Exhaust Convertor Intermediate Pipe Diesel Particulate Filter - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 34
Manifold (Left-Hand) Exhaust Manifold Gasket EGR Cooler EGR Tube to Manifold Connector Emission Vacuum Connector Fuel Injector High Pressure Fuel Pump Throttle Body Spacer Fuel Vapor Storage Canister Fuel Injector Fuel Supply Manifold Fuel Injector Wiring Harness Instrument Cluster - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 35
, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 36
dealer is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost of - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 37
warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 38
, loss of use of the vehicle, commercial loss or, other consequential damages. • any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully enclosed operator - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 39
new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and fit your own driving needs, including reimbursement for towing and rental vehicles. When you purchase Ford ESP, you receive peace-of-mind protection throughout - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 40
parts - mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options Application: Using the information Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 41
to: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 12. Important information about ambulance conversions Ford vehicles are Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 42
Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and the vehicle modifier may be considered the vehicle "manufacturer" for Emissions Warranty coverage purposes (including responsibilities for emissions, warranty, recall, and in-use compliance). Any other Ford - 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 43
- 2011 Mercury Mariner | Warranty Guide 6th Printing - Page 44
February 2011 Sixth Printing Warranty Ford Litho in U.S.A. mercuryowner.com fordowner.com www.ford.ca BW7J 19T201 EA
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Ford & Mercury
2011 Model Year
(except F-650/750 and Hybrid vehicles)
Warranty
Guide