2011 Mercury Mariner Tire Warranty 2nd Printing
2011 Mercury Mariner Manual
2011 Mercury Mariner manual content summary:
- 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 1
Tire Warranty Guide Contents: New Vehicle Limited Warranty BFGoodrichா Continental and General Goodyear and Dunlop Hankook Kumho Maxxisா Michelinா Pirelli Uniroyalா Tire Safety Information 1 2 8 15 21 25 29 35 44 48 53 - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 2
- 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 3
New Vehicle Limited Warranty time in service and mileage coverge period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN PERCENT OF PARTS COVERED BY FORD FOR FORD AND MERCURY PASSENGER CARS AND LIGHT TRUCKS - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 4
brand passenger and light truck tires, used in normal service on the vehicle on which they were originally fitted and in accordance with the maintenance recommendations and safety warnings contained in the attached owner's manual, are covered by this warranty against defects in workmanship - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 5
with comparable new BFGoodrich tires for a pro rata charge based on the actual mileage received. See "How Replacement Charges are Calculated - Mileage Tires" later in this guide. You pay the cost of mounting, balancing, and any other service charges and applicable taxes. Tires which wear out evenly - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 6
guide has been fully completed and signed; 3. The completed rotation service record, Original Owner/Tire Installation Information form, and new vehicle registration are presented to a participating BFGoodrich tire retailer/authorized dealer ." WHAT IS NOT COVERED Tires which become unserviceable - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 7
Price List, whichever is lower. This list is based on a predetermined price intended to fairly represent the actual selling price of the tire. You pay the cost of mounting, balancing, and or any other service charges and applicable taxes. Mileage Tires A tire meeting the conditions for treadwear pro - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 8
. You pay any service charges for normal vehicle and tire maintenance. CONDITIONS AND EXCLUSIONS This limited warranty does not provide compensation processor or warranty claims for BFGoodrich brand tires. In the event of a disputed claim, the consumer must make the tire available for further - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 9
you see damage to your tires or wheels, immediately contact your local participating BFGoodrich tire retailer listed in the yellow pages. If further assistance is required, contact: United States: Or Write: 1-877-788-8899 Consumer Relations P.O. Box 19026 Greenville, SC 29602-9026 bfgoodrichtires - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 10
This Limited Warranty and Policy applies to tires in normal service displaying adjustable review this guide, which contains important Limited Warranty guide. 1. ELIGIBILITY This Limited Warranty and Policy applies to the original owner of new Continental/General Tire brand passenger car, light - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 11
Limited Warranty and Policy for a maximum of 72 months from the date of purchase determined by the new vehicle registration date or new vehicle sales invoice showing date of purchase. If an eligible Continental/General Tire brand passenger, light truck, or Temporary Spare tire used in normal service - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 12
of tread remaining). The Adjustment Base Price is intended to fairly represent a Dealers Selling Price for the same or comparable tire. 4. WHAT IS NOT COVERED BY THE ADJUSTMENT POLICY A. THE FOLLOWING CONDITIONS ARE NOT COVERED: • Repairs: If a tire is returned under complaint and the reason for the - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 13
mileage intervals. ș Damage due to: • Rim irregularities or rim damage • Snow chains • Vehicle mechanical problems, including brake problems and vehicle wheel tire dealer or distributor for local coverage. Tire(s) transferred from the vehicle on which they were originally installed are not covered. - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 14
PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF WRITTEN WARRANTY. This is the only express warranty made by Continental Tire. No Continental Tire employee, retailer, or dealer has the authority to make any warranty, representation, promise or agreement on behalf of Continental Tire except - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 15
Form or dealer replacement sales receipt. Owner is responsible for paying all applicable taxes set forth under this Limited Warranty and Policy. Owner is also responsible for paying local tire-disposal fees where applicable and any parts or service regardless of mileage or months of service. This - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 16
OR ADDITIONAL INFORMATION: For the nearest Continental/General Tire brand tire dealer, consult the Yellow Pages or, if for any reason local service or information is not available, call Continental/General Tire brand toll-free Customer Relations number. In the United States, call: 1-800-847-3349. In - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 17
will be used to determine eligibility. ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES Any new Goodyear or Dunlop highway auto or light truck tire, other than radial auto, radial light truck tires, removed from service due to a covered warranty condition during the first 1/32Љ of usable treadwear will - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 18
ADJUSTMENT Tires not eligible for free replacement that are removed from service due to a covered warranty condition will be replaced with a comparable new Goodyear or Dunlop of the new comparable tire is $80, the cost to you would be $40 plus F.E.T. (U.S. only) plus any other applicable taxes - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 19
is applicable only in the United States and Canada. WHAT IS NOT COVERED BY THIS WARRANTY? This limited warranty does not cover the following: • Tires submitted for ride disturbance complaints that are worn beyond the first two thirty-seconds of an inch (2/32Љ) tread depth or 6 months from date - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 20
Any tire that, after leaving a factory producing Goodyear or Dunlop tires, has been intentionally altered to change its appearance (e.g., white inlay on a black warranty consideration. • Tires removed from service due to improper repairs. WHAT ARE YOUR LEGAL RIGHTS? No representative or dealer has - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 21
WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR OTHER DAMAGE, COST (INCLUDING FOR REPLACEMENT to an authorized Goodyear or Dunlop service facility. Tires replaced on an - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 22
of the storage and service conditions (inflation pressure, load, speed, road hazard injury, etc.) to which a tire is subjected. Consumers should not rely soley on the appearance of the tire, but should be aware of any change in dynamic performance such as increased air loss, noise or vibration - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 23
HANKOOK TIRE - LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER CAR AND LIGHT TRUCK TIRES (INCLUDING TEMPORARY TIRE) 1. WHAT IS COVERED AND FOR HOW LONG Hankook warrants that a tire manufactured by Hankook and equipped originally on the vehicle is free from defects in materials or workmanship - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 24
than 50%. T-TYPE TEMPORARY SPARE TIRES Air Pressure - Check T-type temporary spare tire inflation pressure wheel covers, or trim rings be used with the temporary spare wheel. If such use is attempted, damage to these items or other vehicle components may occur. 2. WHAT IS NOT COVERED BY THE WARRANTY - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 25
by damaged wheels or after warranty will be made by a participating Hankook Dealer or a participating Car Dealer. 4. OWNER'S OBLIGATIONS A. You must present the tire to a participating Hankook Dealer or a participating Car Dealer. B. For free replacement, a proof of purchase date such as car dealer - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 26
all safety information contained in the tire safety information section Contained in this booklet, the placard in the vehicle or the Owner's Manual. HANKOOK U.S.A. CORPORATE HEADQUATERS 1450 Valley Road, Wayne, New Jersey 07470 (973) 633-9000 Toll Free (877) 740-7000 www.hankooktireusa.com WEST - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 27
TIRE TIRE - LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER CAR AND LIGHT TRUCK TIRES (INCLUDING TEMPORARY TIRE) 1. WHAT IS COVERED AND FOR HOW LONG Kumho warrants that a tire manufactured by Kumho and equipped originally on the vehicle is covered by this warranty against defects in workmanship - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 28
than 50%. T-TYPE TEMPORARY SPARE TIRES Air Pressure - Check T-type temporary spare tire inflation pressure wheel covers, or trim rings be used with the temporary spare wheel. If such use is attempted, damage to these items or other vehicle components may occur. 2. WHAT IS NOT COVERED BY THE WARRANTY - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 29
wheels covered by this warranty warranty will be made by a participating Kumho Dealer or a participating Car Dealer. 4. OWNER'S OBLIGATIONS A. You must present the tire to a participating Kumho Dealer or a participating Car Dealer. B. For free replacement, a proof of purchase date such as car dealer - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 30
all safety information contained in the tire safety information section Contained in this booklet, the placard in the vehicle or the Owner's Manual. KUMHO TIRE U.S.A. CORPORATE HEADQUARTERS 10299 6th Street, Rancho Cucamonga, CA 91730 U.S.A. (909) 428-3342 Toll Free (800) 44(HI)-58646 (KUMHO) www - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 31
are referred to in this Limited Warranty as Tire or Tires. New passenger cars and light trucks are referred to as a Vehicle. Maxxis-authorized dealers that accept warranty claims are referred to as Maxxis Dealers. Vehicle Manufacturer authorized dealers that accept warranty claims are referred to as - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 32
, and/or out-of-round Tires, if Maxxis determines the problem is not the result of a defect covered under this Limited Warranty, regardless of the tread depth of the Tire. • Irregular treadwear resulting from improper wheel alignment, under or over inflation, tire abuse (such as spinning), improper - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 33
or fitness for a particular purpose, is limited to the duration of this written Limited Warranty. • Maxxis is not responsible for loss of time, inconvenience, loss of use of vehicle, and/or costs of towing or transportation, or any other consequential, incidental or indirect damages. • Some States - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 34
inch (1.6 mm) of tread depth. • You are responsible for payment of labor costs of mounting and balancing and applicable taxes, charges for services that you request but that are not covered by this Limited Warranty, and any shipping expenses after the Free Replacement period. • A "comparable tire - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 35
of the Tire. Please also comply with the following: • Check air pressure every month when tires are "cold." Use an accurate tire air pressure gauge. Do not reduce pressure when tires are hot. Proper inflation is essential. Under inflation produces flexing of the sidewalls and builds up heat to the - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 36
standard tire repaired or replaced. Contact Information Any time you see damage to your Tires or wheels, immediately contact a Vehicle Manufacturer Dealer or Maxxis Dealer. If further assistance is required, please contact: Maxxis International - U.S.A. 1-866-509-7067 Or write: Maxxis Technology - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 37
passenger and light truck tires, used in normal service on the vehicle on which they were originally fitted and in accordance with the maintenance recommendations and safety warnings contained in this warranty guide and your vehicle's owner guide, are covered by this limited warranty against defects - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 38
Treadwear - For Tires with Mileage Warranty Coverage Some Michelin passenger tires are covered by a manufacturer's limited warranty for treadwear. These tires (hereafter referred to as Љmileage tiresЉ) have mileage coverage as follows: Tread Design HydroEdgeTM HarmonyTM Symmetry Cross TerrainTM - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 39
sales invoice. If no proof of purchase is available, coverage will be based on date of manufacture. At that time, all warranties, express or implied, expire. WHAT IS NOT COVERED caused by mechanical irregularity in the vehicle such as wheel misalignment, (a measured tread difference of 2/32nds of an - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 40
checking. Tires branded ЉBlemishedЉ or ЉBLEMЉ are not adjustable for appearance conditions. HOW REPLACEMENT CHARGES ARE CALCULATED Passenger and Light Truck Tires A tire which becomes unserviceable due to a condition covered by this workmanship and materials limited warranty cost of any other service - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 41
You pay the cost of the mounting, balancing and any other dealer services and applicable taxes. Temporary Spares A Michelin Temporary Spare used in temporary service on the vehicle in which it was originally installed, which becomes unserviceable due to a condition covered by this warranty, will be - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 42
warranty adjustment. Tires accepted for claim become the property of Michelin North America, Inc. (MNA). In the event of a disputed claim, the consumer must make the tire available tire registration, visit wwww.michelinman.com/register. When service is required: 1. Contact a participating Michelin - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 43
connection with this limited warranty, or any other warranties, express or implied, including a failure of warranty, or any claims arisingout of or in connection with the marketing, sale or performance of the purchased product, including but not limited to claims for consumer fraud or brought under - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 44
Forum or at P.O. Box 50191, Minneapolis, MN 55405. CONTACT INFORMATION If you see any damage to your tires or wheels, dealer locations. If further assistance is required, contact: IN USA 1-800-847-3435 or write: Michelin North America, Inc. Attention: Consumer Care Department Post Office Box - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 45
IN CANADA 1-888-871-4444 or write: Michelin North America (Canada) Inc. 3020 Jacques-Bureau Avenue Laval, Quebec H7P 6G2 or email: www.michelin.ca 43 - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 46
replacement tire on a pro-rata basis. The authorized Pirelli dealer will determine the cost by multiplying the percentage of the original usable tread worn by the current dealer selling price. The owner must pay for any associated service charges, including mounting and balancing of the tire. 44 - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 47
by the addition or removal of material or any tire intentionally altered to change its appearance. • Tires injected with liquid balancer or sealant or in which anything other than air or nitrogen has been used as the support medium. • Tires with weather cracking which were purchased more than four - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 48
and light truck radial tires. PTNA does not make any other express warranty or any implied warranty of merchantability or fitness for a particular purpose. PTNA does not authorize any other person, including authorized Pirelli dealers or car manufacturers, or car dealers, to change this warranty or - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 49
not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. If further assistance or information is needed, please contact: Pirelli Tire North America Consumer Affairs Group 100 Pirelli Drive Rome, GA 30162-7000 1-800-747-3554 - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 50
the safety and maintenance recommendations for your tires contained in this Tire Warranty Guide. WHAT IS COVERED AND FOR HOW LONG Passenger and Light Truck Tires Uniroyal Passenger and Light Truck tires, used in normal service on the vehicle on which they were originally fitted and in accordance - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 51
by new vehicle registration or tire sales invoice. If no proof of purchase is available, coverage will be based on the date of manufacture. Tread Puncture Limited Warranty Uniroyal Tiger Paw tires with NailGardTM (including Royal Seal tires) have a sealant material covering the inner liner at the - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 52
checking. HOW REPLACEMENT CHARGES ARE CALCULATED Passenger and Light Truck Tires A tire which becomes unserviceable due to a condition covered by this workmanship and materials limited warranty of the tire is included. You pay the cost of any other service charges and applicable taxes. If a UNIROYAL - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 53
cost of mounting and balancing and any other service charges and applicable taxes. WHAT THE CONSUMER MUST DO WHEN MAKING A CLAIM When making a claim under the terms of this limited warranty which the tires were used must be available for inspection. Service charges for normal vehicle and tire - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 54
tires or wheels, immediately contact your local UNIROYAL tire retailer listed in the Yellow Pages, or visit our web-site listed below for Dealer Locations. If further assistance is required, contact: Continental United States: 1-877-458-5878 Or write: Consumer Relations P.O. Box 19001 Greenville - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 55
OF THE SAFETY PRECAUTIONS AND INSTRUCTIONS CONTAINED IN THIS MANUAL MAY RESULT IN TIRE supporting runflat types and other extended mobility tires, which are as susceptible to losing air pressure as any other type of tire, if not properly maintained. Pressures should be checked when tires are cold - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 56
: add 2 psi ...(15 kPa) Check cold pressure as soon as possible, preferably within 24 hours. "Bleeding" air from hot tires could result in under /wheel assembly on the vehicle using the vehicle engine to spin the tire/wheel available to avoid accidents and bring your vehicle to a safe stop. 54 - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 57
wheel air loss. Failure to control a vehicle when one or more tires experience a sudden air tires are designed to use on cars with maximum speed capabilities in excess Speed ratings are based on laboratory tests which relate to rating of 105 mph (170 kph). Light truck highway tires that do not have - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 58
tires must have speed ratings equal to or higher than those fitted as original equipment (as indicated on the vehicle tire placard or owner's manual). If tires with lower speed ratings are fitted, the vehicle's handling may be affected and the speed capability of the vehicle will be lowered - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 59
, including the spare, check the air pressures. If the pressure check indicates that one of your tires has lost pressure of two pounds or more, look for signs of penetration, valve leakage or wheel damage that may account for the air loss. A tire damaged by a road hazard may appear undamaged to you - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 60
loading instructions of weight cold inflation pressure or tire load rating be exceeded. Check the tire decal and the owner's manual supplied by the manufacturer of your vehicle for further recommendations on trailer towing. WHEEL ALIGNMENT AND BALANCING ARE IMPORTANT FOR SAFETY AND MAXIMUM MILEAGE - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 61
alignment and balance checked immediately. Tires which have been run underinflated will show check the vehicle manufacturer's Owner's Manual for its recommendations. It is especially important to check the vehicle manufacturer's owner's manual when mixing, matching, or replacing tires on 4-wheel - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 62
CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of gravity, vehicles such as SUVs and light trucks your SUV/truck tire size, tire type, wheels or suspension can change its handling characteristics and further increase the likelihood - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 63
puncture in any passenger or light truck tire can be repaired by running underinflated on-the-wheel are checking. As the tire rolls and flexes weight from the tires by raising the vehicle or by removing the tires from the vehicle. Failure to store tires in accordance with these instructions - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 64
tire must be free from foreign material. Have your retailer check the wheels before mounting new tires. Mismatched tires and rims can explode primary seal against air loss. TEMPORARY SPARE TIRES When using any temporary spare tire, be sure to follow the vehicle manufacturer's instructions. 62 - 2011 Mercury Mariner | Tire Warranty 2nd Printing - Page 65
PRECAUTIONS CONTAINED IN THIS OWNER'S MANUAL CAN LEAD TO ERRATIC VEHICLE BEHAVIOR AND/OR TIRE DAMAGE, POSSIBLY RESULTING IN AN ACCIDENT. If you see any damage to your tires or wheels, contact your local authorized tire retailer or Ford and Lincoln Mercury Dealer. Warning: For safety and good
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Tire Warranty Guide
Contents:
New Vehicle Limited Warranty
1
BFGoodrich
°
2
Continental and General
8
Goodyear and Dunlop
15
Hankook
21
Kumho
25
Maxxis
°
29
Michelin
°
35
Pirelli
44
Uniroyal
°
48
Tire Safety Information
53