1994 Oldsmobile 88 Owner's Manual - Page 256

CustomerAssistance Infomation the Sales, Service, or Parts Manager, contact theowner of the dealershipor the General Manager. STEP TWO - If after contacting a member of dealership management, it appears your concern cannotbe resolved by the dealership without further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537.In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315.In all other overseas locations, contactGM North American Export Sales inCanada by calling 1-416-644-4112. For prompt assistance, please have the following information available give to the Customer Assistance Representative: Your name, address, telephone number Vehicle Identification Number (This is available from vehicle the registration or title,'or theplate at the left top of the instrumentpanel and visible through the windshield.) Dealership name and location Vehicle deliverydate and present mileage Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Oldsmobile, write to I Customer Satisfaction United States Customer Assistance Representative Oldsmobile Central Office 920 Townsend St. P. 0. Box 30095 Lansing, MI 48909 Canada Customer Assistance Center General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, OntarioL1H 8P7 When contacting Oldsmobile, please remember that your concern will likely be resolved inthe dealership, using the dealership'sfacilities, equipment and personnel. Thatis why we suggest you follow Step Onefirst if you have a concern. Procedure Your satisfaction and goodwill are important to your dealer and Oldsmobile. Normally,any concern with the sales transaction or the operation of your vehicle will be resolved by yourdealer's Sales or Service Departments. Sometimes, however, despite the best intentionsof d l concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the Eollowing steps should be taken: STEP ONE - Discuss your concern with a member of dealership management. Complaints can often be quickly resolvedat thatlevel. If the matter has already been reviewed with 254