1994 Oldsmobile 88 Owner's Manual - Page 257

Customer Assistance the for Hearing or Speech Impaired (TDD) To assist owners who have hearing difficulties, Oldsmobile has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD ora conventional teletypewriter (TTY) can communicate with Oldsmobile by dialing: 1-800-TDD-OLDS. (TDD users in Canada can dial 1-800-263-3830.) 1 GM Participation in BBB AUTO LINE- Alternative Resolution Program* Both Oldsmobile and your Oldsmobile dealer are committed to malting sure you are completely satisfied with your new vehicle.If a situationarises where you feel yourconcern has not been adequately addressed, our experience has shown that theCustomer Satisfaction Procedure described earlier in this section is very successful at resolving problems. There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehiclerepairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Oldsmobile voluntarily participates in BBB AUTO LINE. BBB AUTO LINE isan out-of-court program administered by the Better Business Bureau systemto settle disputes between customers and automobile manufacturers. This program is availablefree of charge to customers who currently own orlease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the tollfree telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will be askedto provide your name and address, your vehicle identification number(VIN), and a statementof the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Oldsmobile. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. you If accept the decision, GM will be bound by that decision. The entiredispute resolution procedure should ordinarily 1 255