1995 Oldsmobile Aurora Owner's Manual - Page 341
1995 Oldsmobile Aurora Manual
Page 341 highlights
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program* -'.This program may not be available in a l l states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Infor1nation booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation i n this program. Both Oldsmobile and your Oldslnobile retailer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately acldressed. the Customer Satisfaction Procedure describcd earlier i n this section is very sllccessflll. There may be instances where an impartial third-party can assist i n arriving at a solution to a disagreement regarding vehicle repairs 01interpretation of the New Vehicle Limited Warranty. To assist i n resolving these disagreements Oldstnobile voluntarily participates i n B B B AUTO LINE. .~ BBB AUTO LINE is an out-of-court program administered by the Better Business B L H - ~system to ~LI settle disputes between customers and automobile manuFacturers. This program is available free of charge t o customers who cun-ently own or lease a GM vehicle. If yo^^ are n o t satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: I-800-955-5 IO0 To file a claim. you will be aslted t o provide your name and address, y o u r Vehicle Identification Number ( V I N ) . and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. 8-3