1995 Oldsmobile Aurora Owner's Manual - Page 342

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Oldsmobile. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you nay accept or reject. I f you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For furtl1er information, contact the BBB at 1-800-955-5 100 or the Oldsmobile Customer Assistance Network at 1-800-442-6537. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT I f you believe that your vehicle has a defect which could cause a crash or could cause i11-jLu-y or death, you should immediately inl'orm the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. I f NHTSA receives similar complaints, it may open an investigation. and if it finds that a safety defect exists in a group of vclicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved i n individual problems between YOLI. your retailer, or General Motors. To contact NHTSA. you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0 I23 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590