1998 Oldsmobile Cutlass Owner's Manual - Page 320
1998 Oldsmobile Cutlass Manual
Page 320 highlights
Customer Satisfaction Procedure Oldsmobile retailers have the facilities, trained technicians and up-to-date information to promptly if a address any concerns you may have. However, concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with member a of retail facility management. Normally, concerns can If be quickly resolved at that level. the matter has already been reviewed with the sales, service or parts or manager, contact the owner the retail facility the of general manager.
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 |
Customer
Satisfaction
Procedure
Oldsmobile
retailers
have
the
facilities,
trained
technicians
and
up-to-date
information
to
promptly
address
any
concerns
you
may
have.
However,
if
a
concern
has
not
been
resolved
to
your
complete
satisfaction,
take
the
following
steps:
STEP
ONE
--
Discuss
your
concern
with
a
member
of
retail
facility
management.
Normally,
concerns
can
be
quickly
resolved
at
that
level.
If
the
matter
has
already
been
reviewed
with
the
sales,
service
or
parts
manager,
contact
the
owner
of the
retail
facility
or
the
general
manager.