1998 Oldsmobile Cutlass Owner's Manual - Page 325

GM Participation i an Alternative n Dispute Resolution Program This programis available in all 50 states andthe District of Columbia. Canadian ownersrefer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMYAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. BBB AUTO LINE is an out-of-court progrm administered by the Better Business Bureau to system settle automotive disputes. This program is available free of charge to customers who currently own lease a or GM vehicle. If you are not satisfied after following the Customer BBB using Satisfaction Procedure,you may contact the the toll-free telephone number,or write themat the following address: BBB AUTOLINE Both Oldsmobile and your Oldsmobile retailer are Council of Better Business Bureaus, Inc. committed to making sure you are completely satisfied 4200 Wilson Boulevard u if with your new vehicle.O r experience has shown that, a Suite 800 situation arises where you feel your concern has not been Arlington, VA 22203- 1804 adequately addressed,the Customer Satisfaction Procedure Telephone: 1-800-955-5100 described earlierin this section is very successful. To file a claim, you will be asked provide your name to and address, your Vehicle Identification Number (VIN) and a statement the nature of your complaint. of Eligibility is limited by vehicle age and mileage, and other factors. There may be instances where an impartial third party can assistin arriving at a solution to a disagreement regarding vehicle repairs or interpretation the New of Vehicle Limited Warranty. To assist resolving these in disagreements, Oldsmobile voluntarily participates in BBB AUTO LINE.