1998 Oldsmobile Cutlass Owner's Manual - Page 326

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS LINE, Procedure before you resort to AUTO but you TO THE UNITED STATES BBB will attempt may contact theBBB at any time. The GOVERNMENT to resolve the complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should case to an impartial third-party arbitrator. immediately inform the National Highway Traffic The arbitrator will make a decision which you may Safety Administration (NHTSA),in addition to accept or reject.If you accept the decision, GM will be notifying General Motors. bound by that decision.The entire dispute resolution If NHTSA receives similar complaints, may open an it 40 procedure should ordinarily take about days from the investigation, andif it finds that a safety defect exists in time you file a claim until a decision made. is a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use this program before filing a claim with a state-run arbitration program individual problems between you, your retailer or in General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Oldsmobile Customer To contact NHTSA,you may either call the Auto Safety Assistance Network at 1-800-442-6537. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline.