1995 Pontiac Bonneville Owner's Manual - Page 316

GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Pontiac and your Pontiac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the CustomerSatisfaction Procedure described earlier in this section isvery successful. There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairsor interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Pontiac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputesbetween customers and automobile manufacturers. This program is available free charge of to customers who currently own or leasea GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, youmay contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will be asked to provideyour name and address, your Vehicle Identification Number (VIN), and a statement of the natureof your complaint. Eligibility is limited by vehicle age and mileage, and other factors. 8-3