1995 Pontiac Bonneville Owner's Manual - Page 317
1995 Pontiac Bonneville Manual
Page 317 highlights
We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contactthe BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Pontiac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customersmay present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may GM accept or reject. If youaccept the decision, will be bound by thatdecision. The entire dispute resolution procedure shouldordinarily take about forty days from the time youfile a claim until a decision is made. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle hasdefect which could a cause a crash could cause injuryor death, you should or immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notlfying General Motors. If NHTSA receives similar complaints, may openan it investigation, andif it finds that a safety defect exists in a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between YOU, your dealer, or Some state laws may require you to use this program before filing a claim with a state-run arbitration program General Motors. or in the courts. For further information, contact the To contact NHTSA, you may either call the Auto Safety BBB at 1-800-955-5100 or the Pontiac Customer Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Assistance Center at1-800-PM CARES. Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safetyfrom the Hotline. 8-4