2002 Pontiac Aztek Owner's Manual - Page 431

2002 Pontiac Aztek Manual

Page 431 highlights

We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: D Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) D Dealership name and location D Vehicle delivery date and present mileage When contacting Pontiac, please remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB using the toll-free telephone number or write them at the following address: BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. 8-4

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8-4
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that
your concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if
you have a concern.
STEP THREE
-- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you should
file with the GM/BBB Auto Line Program to enforce
any additional rights you may have. Canadian owners
refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB using the toll
-
free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-
1804
Telephone: 1
-
800
-
955
-
5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.