1995 Pontiac Grand Prix Owner's Manual - Page 337

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaintserving as an intermediary between you and Pontiac. this mediation is If unsuccessfid, an informal hearing will be scheduled where eligible customers maypresent their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty daysfrom the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer Assistance Center at 1-800-PM CARES. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehiclehas a defect which could cause a crash or couldcause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), addition to in notifying General Motors. If NHTSA receivessimilar complaints, it may openan investigation, and ifit finds that a safety defect exists in a group of vehicles, it may ordera recall and remedy campaign. However, NHTSA cannot become involved in individual problems betweenyou, your dealer,or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safetyfrom the Hotline. 8-4