2004 Saturn L300 Owner's Manual - Page 363

If you wish to write to the Saturn Customer Assistance Center, our address is: Saturn Customer Assistance Center 100 Saturn Parkway Mail Code 371-999-S24 Spring Hill, TN 37174-1500 In Canada, write to: Saturn Customer Communication Centre General Motors of Canada Ltd. 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 When contacting Saturn, please remember that your concern will likely be resolved at a retailer's facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE: Both Saturn and its retailers are committed to making sure you are completely satisfied with your Saturn vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/arbitration program called BBB Auto Line. Canadian owners refer to your Warranty and Owner Assistance Information booklet, located in the front cover pocket of your owner's handbook, for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer. We ask that you not resort to BBB Auto Line until after Saturn and its retailers have been given the opportunity to satisfy your vehicle concerns. However, U.S. residents may file a claim at any time by contacting your local Better Business Bureau at 1-800-955-5100. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. 7-3