2007 Saturn Ion Owner's Manual - Page 410

Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer/retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of your vehicle are resolved by your dealer's/retailer's sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. Normally, concerns can be quickly resolved at this level. STEP TWO: Should you need additional assistance, in the U.S., contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, contact the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest dealer/retailer location, roadside assistance, brochures, literature and discuss any concerns you may have. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: • Vehicle Identification Number (VIN). This 17-digit number can be found on the vehicle registration or title, on the upper driver side corner of the dash, or on your roadside assistance key card. • The name of your selling and servicing retail facility. • Vehicle delivery date and present mileage. • Your daytime and evening phone numbers. 410