1997 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 19

you may perform the repair, or have the repair performed at any service establishment or by a person of your choosing. You will then be required to present the replaced parts and paid repair invoices to an authorized Toyota dealer for reimbursement of the reasonable emergency repair cost. 11 Maintenance records and receipts should be transferred to each subsequent owner. Toyota will not refuse warranty service based solely on the lack of maintenance or the lack of records showing the maintenance was performed, except when failures are caused by the lack of maintenance. If you use certified replacement parts that have maintenance or replacement intervals different from those specified in this supplement, you must follow the maintenance and replacement schedule for the certified parts. FEDERAL EMISSION WARRANTY 12 Filing a Claim With Toyota A claim may be raised immediately upon the failure of an EPA-approved emission test by following these steps: 1. Take the failed vehicle to any authorized Toyota dealer and present a copy of the emission short test report as evidence of failure. Also, take your maintenance records in case they are needed. 2. The Toyota dealership will inspect your vehicle and determine the warranty applicability within a reasonable period of time (not to exceed 30 days) from your initial vehicle delivery date to any authorized Toyota dealership or within the time period required by local or state law. 3. If for any reason the claim is denied, a written explanation will be presented to you. 4. If Toyota fails to notify you of its decision within the time specified at left for reasons other than those listed below, Toyota shall be responsible for repairing - 19 -