1997 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 28

ARBITRATION 18 BBB AUTO LINE Arbitration If you should experience a problem which has not been resolved to your satisfaction through the first two steps of Toyota fs complaint handling process,Toyota offers additional assistance through the COUNCIL OF BETTER BUSINESS BUREAUS f (CBBBs f) BBB AUTO LINE arbitration program. What Is BBB AUTO LINE? BBB AUTO LINE is comprised of local BBB professionals who are trained and experienced in arbitration. BBB will arbitrate your case by reviewing the facts, inspecting the vehicle, if necessary, and promptly rendering a fair and equitable decision. What Types of Disputes Are Eligible? BBB AUTO LINE arbitrates disputes involving Toyota fs product reliability or warranty performance which arise during the greater of 1) three years or 36,000 miles from the vehicle fs in-service date,whichever is earlier, or 2) the applicable provision of Toyota fs New Vehicle Limited Warranty. However, BBB AUTO LINE will not arbitrate claims involving a vehicle used primarily for commercial purposes unless the gLemon Law hof your state covers vehicles used for commercial purposes or claims that an air bag failed to deploy or deployed when it should not have.You must file a request for arbitration with BBB AUTO LINE within 60 days of the expiration of the eligibility period, provided the concern or alleged defect was brought to the attention of Toyota or one of its dealers during the eligibility period. How Long Is the Arbitration Process? The entire process, from the time BBB AUTO LINE receives your request for arbitration to the arbitrator fs decision, is designed to take no more than 40 days. In some cases a decision may be delayed because of: ¡ Your failure to provide certain information required by BBB AUTO LINE or your - 28 -