1997 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 29

failure to make the vehicle available for inspection by BBB AUTO LINE in a timely manner when an inspection is necessary. ¡ Your failure to contact Toyota about your dispute before requesting arbitration. The letter from BBB AUTO LINE advising you of its decision will specify that Toyota must comply with the decision shortly, usually within 30 calendar days. CBBB will contact you to ensure that Toyota has complied in a timely manner. How Much Will it Cost? There is no charge to you for submitting your dispute to BBB AUTO LINE.You may obtain copies of your case for a nominal fee from CBBB. When to Use BBB AUTO LINE Because most situations can be resolved by our customer satisfaction network, we recommend that you request arbitration only after utilizing Toyota fs Steps 1 and 2 of the customer assistance process described earlier on page 3. You must use BBB AUTO LINE prior to seeking remedies available to you through a court action pursuant to the Magnuson-Moss Warranty Act (the gAct h). In addition, you must use BBB AUTO LINE if you are required to do so prior to seeking remedies available under the gLemon Law h of your state. See the appropriate page in the Owner fs Manual Supplement Part 2 in your vehicle glove box for specific requirements applicable in your state. However, if your state law permits and if you choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that option is still available to you. How to Request Arbitration Complete the BBB AUTO LINE Customer Claim form, available through Toyota fs Customer Assistance Center (by calling toll-free at 1-800-331-4331) or found at the center of your Toyota Owner fs Manual - 29 -