1997 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 30

Supplement Part 2. You will need the following information: ¡ Vehicle year,make, model, vehicle identification number (VIN), mileage, date of purchase. ¡ A brief description of your complaint and actions you have taken to resolve it. ¡ Enclose copies of invoices with your request for arbitration if you are seeking reimbursement for repairs or related incidental expenses. ¡ What action or remedy would resolve your problem. Send your request to: BBB AUTO LINE 4200 Wilson Blvd., Suite 800 Arlington,VA 22203 How Does the Arbitration Process Work? When BBB AUTO LINE receives your request, it will be forwarded to the Toyota regional office/private distributor for response. After receiving and analyzing all pertinent documentation, if applicable, BBB AUTO LINE will schedule a technical evaluation. This may include an inspection of the vehicle with a Toyota representative present. An oral hearing will be held prior to the decision being rendered if you request it. At the oral hearing, all evidence is admissible. In an oral hearing, you and a Toyota representative will present both sides of the case to the BBB AUTO LINE arbitrator. Each of you will be allotted approximately 30 minutes to give testimony and provide documents. Then you and Toyota will be given approximately 10 minutes each for rebuttal. A settlement satisfactory to all parties may be negotiated during the mediation/arbitration process prior to submission of the case to the arbitrator. If a technical evaluation was made, the technical expert will forward the technical evaluation report to the BBB AUTO LINE program. - 30 -