1997 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 31

ARBITRATION 19 At the oral hearing,an arbitrator will listen to all testimony and review all of the information available and the applicable legal standards and render a decision within 10 days of hearing completion. What Types of Decisions Are Rendered, and How Do I Know If Toyota Will Abide by BBB AUTO LINE fs Decision? BBB AUTO LINE fs decisions are based on what it believes is fair and appropriate under the circumstances after applying the appropriate legal standards. Remedies include, but are not limited to, repairs; reimbursement for repair or incidental expenses, such as towing costs; or repurchase or replacement of your vehicle. BBB AUTO LINE fs decision is binding on Toyota, but not on you, the customer.Toyota must comply with the decision shortly after it is rendered, usually within 30 days.CBBB will contact you within 10 working days of scheduled performance to ensure that Toyota has complied with the decision in a timely manner. ARBITRATION 20 Are There Limits on the Scope of BBB AUTO LINE Decisions? BBB AUTO LINE decisions will not include: ¡ Attorney Fees ¡ Punitive Damages ¡ Multiple Damages ¡ Consequential Damages other than incidental damages which you may be entitled to under law. What Other Recourse Do I Have Available? If you are dissatisfied with the arbitrator fs decision or Toyota fs performance, you may pursue any other legal remedies which you may have including small claims court.You should be aware that the arbitration findings are admissible as evidence in any subsequent legal proceedings concerning your - 31 -