1997 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 5

36 month/36,000 mile limited basic warranty coverage, with longer limited warranty coverage for specific components, further demonstrates this commitment to you the customer. Throughout this lengthy warranty period, we are there to stand behind our product quality and YOU. In addition to our lengthy limited warranty, the Toyota Touch is our commitment to treat you the way you want to be treated. It means that every step of the way, from your first visit or phone call to a Toyota dealer, through purchase and delivery, to after-sales service, we re committed to the spirit as well as the letter of courteous, fair, and reasonable treatment. The Toyota Touch is our way of doing business with you. It s as simple as a smile, a handshake, and a promise kept. HAVE A QUESTION OR PROBLEM? Just ask for our Customer Relations Manager. YOUR SATISFACTION IS #1 WITH US. To Our Customers Toyota has a commitment to you and your satisfaction. From your first phone call or visit to the dealership, through the purchase and delivery of your new Toyota, to aftersales service, your satisfaction is Number One with us. If you should experience a problem or concern, either within or outside of the warranty period, please follow these procedures in the sequence listed for the fastest possible response. Step 1: Contact the Dealership Customer Relations Manager If you have a question, concern, or complaint, just ask for the dealership Customer Relations Manager. This person has been specially trained to understand the customer¡¯s point of view when a question or problem arises. The Customer Relations Manager has the responsibility to resolve most cases and - 5 -