1997 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 6

will make every effort to conduct a fair review of your situation. Note: For information regarding specific state regulations and notices, see the Toyota Owner¡¯s Manual Supplement Part 2 in your vehicle glove box. Step 2: Call the Toyota Customer Assistance Center If for any reason you still need assistance after contacting the dealership Customer Relations Manager, please call Toyota¡¯s Customer Assistance Center toll-free at: 1-800-331-4331 For our hearing and/or speech impaired customers, please call toll-free at: 1-800-443-4999 (TDD) A Toyota Customer Assistance Representative will review your request and help with any further questions or problems you may have regarding your vehicle warranty or any special policy adjustments. Note: In order to give you the greatest assistance possible, please help us by providing the following information when you call: ¡ö Vehicle Identification Number. (You will find this 17-digit number located on the driver¡¯s side corner of the dash under the window. It is also listed on your sales contract/invoice.) ¡ö Current mileage on your Toyota (if applicable). ¡ö Names of the selling and servicing dealerships. ¡ö Your daytime and evening phone numbers. HOW TO GET ASSISTANCE 3 Step 3: Arbitration If you should experience a problem which has not been resolved to your satisfaction through Steps 1 and 2,Toyota offers additional assistance through the Council of Better Business Bureaus¡¯ (CBBBs¡¯) BBB AUTO LINE arbitration program. CBBB serves as the administrator of the BBB AUTO LINE program. All arbitrators and technical experts are employed through - 6 -