1998 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 25

Buffalo,NY 14240 1-800-548-4714 TIRE LIMITED WARRANTY 17 Michelin North America One Parkway South P.O. Box 19001 Greenville, SC 29602-9001 1-800-847-3435 Ohtsu Tire and Rubber Co., Ltd. 10404 6th St. Rancho Cucamonga, CA 91730 1-800-468-5448 General Tire One General Street Akron, OH 44329-0007 1-800-847-3349 ARBITRATION 18 BBB AUTO LINE Arbitration If you should experience a problem which has not been resolved to your satisfaction through the first two steps of Toyota s complaint handling process,Toyota offers additional assistance through the COUNCIL OF BETTER BUSINESS BUREAUS (CBBBs ) BBB AUTO LINE arbitration program. What Is BBB AUTO LINE? BBB AUTO LINE is comprised of local BBB professionals who are trained and experienced in arbitration. BBB will arbitrate your case by reviewing the facts, inspecting the vehicle, if necessary, and promptly rendering a fair and equitable decision. What Types of Disputes Are Eligible? BBB AUTO LINE arbitrates disputes involving Toyota s product reliability or warranty performance which arise during the greater of 1) three years or 36,000 miles from the vehicle s in-service date, whichever is earlier, or 2) the applicable provision of Toyota s New Vehicle Limited Warranty. However, BBB AUTO LINE will not arbitrate claims involving a vehicle used primarily for commercial purposes unless the Lemon Law of your state covers vehicles used for commercial - 25 -