1998 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 27

prior to seeking remedies available under the Lemon Law of your state. See the appropriate page in the Owner s Manual Supplement Part 2 in your vehicle glove box for specific requirements applicable in your state. However, if your state law permits and if you choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that option is still available to you. How to Request Arbitration Complete the BBB AUTO LINE Customer Claim form, available through Toyota s Customer Assistance Center (by calling toll-free at 1-800-331-4331) or found at the center of your Toyota Owner s Manual Supplement Part 2. You will need the following information: Vehicle year, make, model, vehicle identification number (VIN), mileage, date of purchase. A brief description of your complaint and actions you have taken to resolve it. Enclose copies of invoices with your request for arbitration if you are seeking reimbursement for repairs or related incidental expenses. What action or remedy would resolve your problem. Send your request to: BBB AUTO LINE 4200 Wilson Blvd., Suite 800 Arlington,VA 22203 How Does the Arbitration Process Work? When BBB AUTO LINE receives your request, it will be forwarded to the Toyota regional office/private distributor for response. After receiving and analyzing all pertinent documentation, if applicable, BBB AUTO LINE will schedule a technical evaluation. This may include an inspection of the vehicle with a Toyota representative present. An oral hearing will be held prior to the - 27 -