1998 Toyota Land Cruiser Warranty, Maitenance, Services Guide - Page 28

decision being rendered if you request it. At the oral hearing, all evidence is admissible. In an oral hearing, you and a Toyota representative will present both sides of the case to the BBB AUTO LINE arbitrator. Each of you will be allotted approximately 30 minutes to give testimony and provide documents. Then you and Toyota will be given approximately 10 minutes each for rebuttal. A settlement satisfactory to all parties may be negotiated during the mediation/arbitration process prior to submission of the case to the arbitrator. If a technical evaluation was made, the technical expert will forward the technical evaluation report to the BBB AUTO LINE program. ARBITRATION 19 At the oral hearing,an arbitrator will listen to all testimony and review all of the information available and the applicable legal standards and render a decision within 10 days of hearing completion. What Types of Decisions Are Rendered, and How Do I Know If Toyota Will Abide by BBB AUTO LINE s Decision? BBB AUTO LINE s decisions are based on what it believes is fair and appropriate under the circumstances after applying the appropriate legal standards. Remedies include, but are not limited to, repairs; reimbursement for repair or incidental expenses, such as towing costs; or repurchase or replacement of your vehicle. BBB AUTO LINE s decision is binding on Toyota, but not on you, the customer.Toyota must comply with the decision shortly after it is rendered, usually within 30 days.CBBB will contact you within 10 working days of scheduled performance to ensure that Toyota has complied with the decision in a timely manner. ARBITRATION 20 Are There Limits on the Scope of - 28 -