2009 Toyota Highlander Warranty, Maitenance, Services Guide
2009 Toyota Highlander Manual
2009 Toyota Highlander manual content summary:
- 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 1
2009 Scheduled Maintenance Guide - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 2
, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com You can use the information located on this web site to determine when your Toyota requires servicing. Once in the scheduled maintenance guide section, simply select your vehicle's model, year and - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 3
TABLE OF CONTENTS VEHICLE IDENTIFICATION ...2 MAINTAINING YOUR WARRANTY ...3 USING THE MAINTENANCE LOG CHARTS ...4 MAINTENANCE LOG ...6 EXPLANATION OF MAINTENANCE ITEMS ...22 01 - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 4
VEHICLE IDENTIFICATION Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number 02 - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 5
for maintenance and repairs. However, damage or failure caused by improper maintenance or repairs are not covered under warranty. DEALER-RECOMMENDED MAINTENANCE Your dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the scheduled maintenance - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 6
Genuine Toyota Parts designed to your vehicle's exact specifications. When you go to a space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the following stamp (which may be customized - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 7
in each chart. NOTE: You should perform these additional maintenance services if you drive primarily under any of the special operating conditions and CareЉ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. 05 - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 8
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 9
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 10
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 11
engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive shaft boots __ Engine coolant 3 __ Exhaust pipes and mountings __ Front - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 12
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 13
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 14
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 15
Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts 6 __ Drive shaft boots __ Engine coolant 3 __ Exhaust pipes and mountings __ Front - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 16
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 17
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 18
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 19
Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts __ Drive shaft boots __ Engine coolant 3 __ Exhaust pipes and mountings __ Front - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 20
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 21
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 22
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body Driving while towing: Re-torque propeller shaft bolt (4WD) 4 Tighten nuts and bolts on chassis and body DEALER SERVICE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 23
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Replace spark plugs 5 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 24
, fluid leakage, broken parts and excessive wear. Check the pads for excessive wear and the discs for runout, excessive wear and fluid leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. CABIN AIR FILTER Replace at specified intervals. Driving - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 25
Manual. EXHAUST PIPES AND MOUNTINGS Visually inspect the exhaust pipes, muffler and hangers for cracks, deterioration and damage. Start the engine and listen carefully for any exhaust gas leakage. Tighten connections or replace parts as necessary. FRONT OR REAR DIFFERENTIAL OIL Inspect or replace - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 26
the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. TIRE ROTATION Tires should be rotated according to the instructions in the Owner's Manual. When - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 27
Customer Experience Center 1-800-331-4331 00505-SMG09-HL | First Printing | 07/08 Printed in the USA - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 28
Effective date of this information Vehicle Identification Number (required to process change) Mo. / Day / Year vehicle, please complete and mail the vehicle. If the card is no longer attached, please call the Toyota Customer Experience Center at (800) 331-4331. 00505-09TWB Printed in U.S.A. 12 - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 29
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 30
General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty YOUR RESPONSIBILITIES Operation and Maintenance Obtaining Warranty Service 29 31 7 9 14 20 28 2 3 4 6 1 - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 31
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 32
. For further details, please consult your Toyota dealer. • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 33
Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 34
called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888)300-6237. Failure to use the CDSP may affect your - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 35
WARRANTY COVERAGES AT A GLANCE 6 Introduction - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 36
, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners. Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor. Parts Replacement Any needed parts replacement will be made - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 37
GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 38
occurs first. Engine Cylinder block and head and all internal parts, timing gears and gaskets, timing chain/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control computer - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 39
. Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion ( Manual. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 40
conditions Maintenance Expense Normal maintenance services such as: • Water contamination Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake pads/linings and clutch linings Your - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 41
apply to the emission control warranties. Incidental Damages Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 42
Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. Your Warranties in Detail 13 - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 43
IS COVERED AND emissions standards as determined by an EPA-approved emissions test. • This failure results or will result in some penalty to you - such as a miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages 15-16 have - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 44
PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components • The use of replacement parts - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 45
wires • Spark plugs* Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 46
a warranty claim solely because you used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 47
) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Excluding Camry PZEV, vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 48
covered by an EPA Certificate of Conformity. 2) We have visually inspected those emission control devices or portions thereof that are visible without removing sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 49
, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissionsrelated assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. 20 Your Warranties in - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 50
the required maintenance indicated in the Owner's Manual and the Scheduled Maintenance Guide. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 51
to failures or noncompliance caused by: PARTS LIST: LONG-TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first.* • The use of replacement parts not certified in accordance with aftermarket parts - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 52
equipped with 2AZ-FE, Corolla Matrix equipped with 2AZ-FE, Highlander, RAV4, Sienna • Air tube on Land Cruiser • Air tube gasket on Land Cruiser • Air tube gasket no. 1 on Sequoia equipped with 3UR-FE, Tundra equipped with 3UR-FE • Exhaust front pipe on Avalon, Camry, Corolla equipped with 2ZR-FE - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 53
equipped with 2GR-FE, FJ Cruiser, Land Cruiser, Sequoia, Sienna, Tacoma equipped with 1GR-FE, Tundra equipped with 1GR-FE, 4Runner Other Parts Used in Above Systems • Transmission solenoid on Avalon, FJ Cruiser, Highlander, Land Cruiser, Sequoia equipped with 3UR-FE 24 Your Warranties in Detail - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 54
a warranty claim solely because you used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 55
is caused by factors beyond the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership is unable to complete repairs on your vehicle within 30 days, you may - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 56
, please follow the steps described under "If You Need Assistance" on pages 4-5. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800)242-4450 Your Warranties - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 57
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 58
Manual and the Scheduled Maintenance Guide. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of service performed and/or parts - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 59
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 60
or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Toyota dealership your paid repair invoices and any parts that were removed from the vehicle. You will be - 2009 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 61
NOTES 32