2009 Toyota RAV4 Warranty, Maitenance, Services Guide
2009 Toyota RAV4 Manual
2009 Toyota RAV4 manual content summary:
- 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 1
2009 Scheduled Maintenance Guide - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 2
, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com You can use the information located on this web site to determine when your Toyota requires servicing. Once in the scheduled maintenance guide section, simply select your vehicle's model, year and - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 3
TABLE OF CONTENTS VEHICLE IDENTIFICATION ...2 MAINTAINING YOUR WARRANTY ...3 USING THE MAINTENANCE LOG CHARTS ...4 MAINTENANCE LOG ...6 EXPLANATION OF MAINTENANCE ITEMS ...22 01 - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 4
VEHICLE IDENTIFICATION Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number 02 - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 5
to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failure caused by lack of proper maintenance are not covered under warranty. MAINTENANCE PROVIDERS Maintenance and repair services may be - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 6
maintenance recommendations in convenient checklists, so you can easily see what type of maintenance your vehicle needs and document that the work was space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 7
Toyota requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the ЉVehicle Maintenance and CareЉ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. 05 - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 8
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 9
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 10
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 11
Re-torque drive shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive shaft - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 12
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 13
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 14
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 15
Re-torque drive shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 16
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 17
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 18
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 19
-torque drive shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts __ - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 20
3 Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 21
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 22
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 23
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Replace spark plugs 3 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 24
, broken parts and excessive wear. Check the pads for excessive wear and the discs for runout, excessive wear and fluid leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. CABIN AIR FILTER Replace at specified intervals. Driving in heavy - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 25
acids). If another type of ethylene-glycol coolant is used, replacement intervals may be different. ENGINE OIL AND FILTER Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. EXHAUST PIPES AND - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 26
ROTATION Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. TRANSFER CASE OIL Inspect or replace at specified intervals. When performing inspections, check for signs of leakage. If you discover - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 27
- 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 28
Customer Experience Center 1-800-331-4331 00505-SMG09-RAV | Second Printing | 10/08 Printed in the USA - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 29
CHANGE FORM Check one: I Same owner, name and/or address has changed I New owner, purchased vehicle used If your name or address has EVV changed State Zip code - E-mail address - - - Primary phone number Alternate phone number This information is obtained solely for the use of Toyota Motor - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 30
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 31
the Road Transportation Assistance If You Need Assistance Warranty Coverages at a Glance YOUR WARRANTIES IN DETAIL General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty YOUR RESPONSIBILITIES Operation and - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 32
glove box, the Scheduled Maintenance Guide, describes your vehicle's maintenance requirements. Be sure to review this publication carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All information in this booklet is the latest available at the time of - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 33
must be kept overnight for warranty-covered repairs. The policy applies when your New Vehicle Limited Warranty. The policy applies to all 2009 modelyear Toyotas sold and serviced The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 34
is our first priority. Should you have a problem or concern - either during or after the : • Your Toyota's vehicle identification number (located on the driver's side corner of the the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 35
be reviewed through servicing dealerships. California residents: Toyota offers you assistance through an arbitration program called the California Dispute Settlement Program (CDSP). A brochure date of printing. However, the programs may be changed without notice. For the most current information about - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 36
WARRANTY COVERAGES AT A GLANCE 6 Introduction - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 37
period begins on the vehicle's in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to all 2009 model-year Toyota vehicles (excluding hybrid models - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 38
GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 39
covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, transmission - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 40
NEW VEHICLE LIMITED WARRANTY Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated under "What Is Not Covered" on pages 11-12. Coverage is for 60 months - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 41
conditions Maintenance Expense Normal maintenance services such as: • Water contamination Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake pads/linings and clutch linings Your - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 42
NEW VEHICLE LIMITED WARRANTY Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 43
NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION If a dispute arises regarding your warranty remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 44
FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Toyota warrants law. This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages 15-16 - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 45
equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 46
System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, solenoids, switches - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 47
maintenance indicated in the Owner's Manual and the Scheduled Maintenance Guide. Toyota will not deny a warranty systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 48
) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Excluding Camry PZEV, vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 49
and used in accordance with the written instructions for proper maintenance and use, Toyota will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty. 5) If vehicle was used as a company car or demonstrator, check box and complete the following: I The vehicle - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 50
warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 14). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2009 vehicle. In California, new motor vehicles must - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 51
the Owner's Manual and the Scheduled Maintenance Guide. Toyota recommends that you retain all receipts covering maintenance on your California Air Resources Board, Mobile Source Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA 91734-8001. • If your vehicle fails a smog-check - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 52
under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Air pump on Land Cruiser, Sequoia, Tacoma equipped with 2TR-FE, Tundra, 4Runner equipped with 2UZ-FE Engine control computer (engine control module) Fuel pressure - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 53
System • Air switching valve on Sequoia equipped with 2UZ-FE, Tundra equipped with 1GR-FE, Tundra equipped with 2UZ-FE Catalyst System • Catalytic converter (warm-up three-way catalyst) • Exhaust center pipe on Corolla equipped with 2AZ-FE, Corolla Matrix equipped with 2AZ-FE, Highlander, RAV4 - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 54
Evaporative Control System • Charcoal canister on Avalon, Camry, FJ Cruiser, Highlander, Land Cruiser, RAV4, Sequoia, Sienna, Tundra, Yaris, 4Runner • Emission control valve on Land Cruiser, Sequoia equipped with 3UR-FE, Tundra equipped with 3UR-FE • Fuel tank Ignition System • Knock sensor on - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 55
required maintenance indicated in the Owner's Manual and the Scheduled Maintenance Guide. Toyota will not deny a systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 56
under the Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage, the dealership will repair your vehicle within - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 57
warranty coverage, please follow the steps described under "If You Need Assistance" on pages 4-5. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800)242-4450 Your - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 58
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 59
GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and the Scheduled Maintenance Guide. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 60
extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 61
to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an - 2009 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 62
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