2010 Toyota Highlander Warranty, Maitenance, Services Guide
2010 Toyota Highlander Manual
2010 Toyota Highlander manual content summary:
- 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 1
HIGHLANDER 2 0 1 0 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Effective date of this information Vehicle Identification Number (required to - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 2
2010 (HGH) 2010 (HGH) T hank you for purchasing a Toyota vehicle. We know you have many options when considering which vehicle to buy, and we appreciate your decision to select Toyota. We want you to enjoy owning your Toyota as much as you enjoy driving services available for your vehicle, - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 3
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 4
For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name, model year and current time or mileage. You'll be able to instantly - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 5
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 6
. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 7
open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the valet key or aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 8
your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction 7 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 9
dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem To request that your case be reviewed through the program, complete the servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 10
arbitration program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 11
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 12
will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2010 model year Highlander vehicles distributed by Toyota that are - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 13
Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty covers or air bag system supplied by Toyota, subject to the exceptions indicated under "What Is Not Covered" on - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 14
the following: WARRANTY Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 28. Normal Wear and Tear Noise - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 15
services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads ; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 17
Federal Emission Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages 17-18 have coverage of eight years or 80 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 18
PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components WARRANTY Air Induction System - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 19
claim solely because you used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. Ignition System • Distributor and internal parts • Ignition coil and ignitor - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 20
dealership and present a copy of the emissions test report. Also, take your maintenance records in case they systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 21
also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 22
to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: WARRANTY Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 23
to which this warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2010 vehicle. In California, new motor - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 24
24 is defective, the part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 25
equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pressure regulator on models equipped with 2GR-FE • Fuel pump • Throttle body Air - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 26
indicated in the Owner's Manual and this booklet. Toyota covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 27
authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 28
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 29
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville, TN - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 30
can be confident you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 31
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 32
or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Toyota dealership your paid repair invoices and any parts that were removed from the vehicle. You will be - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 33
timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 34
replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed by you or - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 35
service and parts, dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 36
these additional maintenance services if you drive primarily under any of the special operating conditions indicated. If you drive only occasionally under these Љ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 37
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 38
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 39
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 40
and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD") or the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 41
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 42
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 43
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 44
driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 45
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 46
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 47
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 48
and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD") or the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 49
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 50
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 51
and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts on chassis and body Driving while towing: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque propeller shaft bolt (4WD) 3 Tighten nuts and bolts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 52
mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 53
the Owner's Manual. Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. Brake Linings/Drums and Brake Pads/Discs Check the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 54
the drive shaft boots and clamps for cracks, deterioration and damage. Replace any deteriorated or damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. Driver's Floor Mat • Only use the driver's floor mat designed specifically for the model and - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 55
System Hoses Visually inspect for corrosion, damage, cracks, and loose or leaking connections. Tighten connections or replace parts instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Nuts and Bolts on Chassis and Body any problem repaired - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 56
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 57
Notes MAINTENANCE 56 Maintenance Log - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 58
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809