2010 Toyota Venza Warranty, Maitenance, Services Guide
2010 Toyota Venza Manual
2010 Toyota Venza manual content summary:
- 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 1
VENZA 2 0 1 0 MAINTENANCE GUIDE WARRANTY & OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used EVV Same owner, additional driver who should receive product/safety updates Effective date of - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 3
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 4
Key Transportation Assistance If You Need Assistance Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 5
of Maintenance Items Vehicle Identification 34 36 52 55 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 6
against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer plans to meet a wide variety of needs. Your dealership can help you select the plan that's best for you. Our goal is for every Toyota customer to - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 7
The Immobilizer Key THE NEW WORLD OF ANTI-THEFT TECHNOLOGY This Toyota vehicle may be equipped with an electronic "immobilizer" , access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/registered independent - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 8
if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 9
or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2010 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 10
of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service manager or customer - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 11
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at ( , the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800) - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 13
be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2010 model year Venza vehicles distributed by Toyota that are originally sold - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 14
joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty covers repairs needed to correct defects in materials or - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 15
the following: WARRANTY Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 28. Normal Wear and Tear Noise - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake the cost of repairs Toyota - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 17
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 18
COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale effect for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 19
or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 20
, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim solely because you used - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 21
do so, take your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in case they your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 22
from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M provisions are also covered by the California Emission Control Warranty (see page 22). Currently, Connecticut, Maine, Massachusetts, New Jersey, Oregon, - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 23
new Toyota vehicle is being delivered: 1) On the basis of written notification furnished by Toyota, we have knowledge that the vehicle is covered Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual instructions for proper maintenance and use, Toyota - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 24
covered by this warranty are also covered by the Federal Emission Control Warranty (see page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2010 vehicle. In California, new , Toyota will repair your vehicle at no cost to - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 25
Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny responsibilities, you should contact the Toyota Customer Experience Center at (800) 331-4331 or the California Air Resources Board, Mobile Source Control - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 26
here are covered for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first. WHAT IS NOT COVERED These warranty under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 27
, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim solely because you used - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 28
your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 29
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 30
Toyota. A separate warranty statement for the tires is in your glove box. To obtain service service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 31
can be confident you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 32
vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 33
is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 34
of performance, safety and reliability from your Toyota. It can also increase your vehicle's with other important information related to vehicle service, you'll find factory-recommended maintenance Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 35
regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed by - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 36
maintenance, each maintenance checklist includes space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 37
any of the special operating conditions indicated. If you drive only occasionally under these conditions, it is not necessary to perform the additional services. Additional Maintenance In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid checks and - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 38
Replace engine oil and filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 39
000 miles or 18 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant4 Exhaust - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 40
Replace engine oil and filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 41
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs4 Drive shaft boots Engine coolant5 Exhaust - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 42
engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 43
miles or 54 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant4 Exhaust - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 44
engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 45
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs4 Drive belts5 Drive shaft boots Engine - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 46
engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 47
or 90 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant4 - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 48
engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 49
bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs4 Drive belts Drive shaft boots Engine coolant5 - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 50
engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 51
or 126 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant5 - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 52
engine oil and oil filter1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 53
(4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter1 Replace spark plugs4 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs5 Drive belts Drive shaft boots - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 54
sections of the Owner's Manual. Brake Lines and Hoses Visually Cabin Air Filter Clean or replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 55
coolant is used, replacement intervals may be different. Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. Exhaust Pipes and Mountings Visually inspect the exhaust pipes - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 56
for excessive freeplay in the steering wheel. Inspect the linkage for bending and be rotated according to the instructions in the Owner's Manual. When rotating tires, check problem repaired immediately by a qualified technician. MAINTENANCE Spark Plugs Replace at specified intervals. Install new - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2010 Toyota Venza | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log