2011 Toyota Avalon Warranty, Maitenance, Services Guide
2011 Toyota Avalon Manual
2011 Toyota Avalon manual content summary:
- 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 1
attached, please call the Toyota Customer Experience Center at (800) 331-4331. City Company name Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Effective date of this information Same owner, additional driver who should receive product/safety updates - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 3
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 4
Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 5
Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 55 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 6
of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer plans to - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 7
the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 8
and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the valet key or aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 9
your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction 7 - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 10
and free of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification booklet (found in your glove box) and mail it to: National Center for Dispute Settlement P.O. Box 688 Mt. Clemens, MI 48046 If you would like to - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 11
called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 13
be repaired or replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2011 model year Avalon vehicles distributed by - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 14
occurs first. Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 15
Alteration or tampering, including installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road debris (including stone chips - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 16
services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 17
Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 18
Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 19
use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 20
Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 21
brand of replacement parts and you may elect to use non-Genuine Toyota Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Genuine Toyota Parts may impair the effectiveness of the emission control systems. If you use replacement parts that have - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 22
from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 22). Currently, Connecticut, - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 23
car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: WARRANTY Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 24
by this warranty are also covered by the Federal Emission Control Warranty (see page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2011 vehicle. In California, new motor vehicles must be designed, built and equipped to - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 25
. 2) For seven years or 70,000 miles, whichever occurs first: • If an emissions-related part listed on page 24 is defective, the part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 26
. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Throttle - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 27
improper maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 28
agree to a delay, or when a delay is caused by factors beyond the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership is unable to complete repairs on your - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 29
steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties in Detail 27 - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 30
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 32
particular brand of replacement parts. However, Toyota recommends using only Genuine Toyota Parts when you need to replace a part on your vehicle. Like all Toyota products, Genuine Toyota Parts are built to the highest standards of quality, durability and performance. They are also designed to fit - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 33
is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 34
are designed to help you make sure your vehicle receives proper and timely maintenance. Along with other important information related to vehicle service, you Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 35
important to regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 36
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 37
these additional maintenance services if you drive primarily under any of the special operating conditions indicated. If you drive only occasionally under these Љ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 38
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 36 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 39
of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 40
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 38 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 41
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ __ __ __ Automatic transmission fluid Ball joints and dust covers Brake lines and hoses - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 42
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 40 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 43
of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 44
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 42 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 45
72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 46
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 44 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 47
driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 48
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 46 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 49
108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 50
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 48 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 51
driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 52
and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 50 Maintenance Log - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 53
Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 54
qualified technician immediately. Cabin Air Filter Clean or replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers MAINTENANCE Check the suspension - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 55
floor mat designed specifically for the model and model year of your vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine Air Filter - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 56
cracks, and loose or leaking connections. Tighten connections or replace parts as necessary. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Fuel Tank Cap Gasket Visually inspect - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2011 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log