2011 Toyota Highlander Warranty, Maitenance, Services Guide
2011 Toyota Highlander Manual
2011 Toyota Highlander manual content summary:
- 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 1
HIGHLANDER HYBRID 2 0 1 1 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Effective date of this information Vehicle Identification Number ( - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 2
caution labels attached to high-voltage parts. Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors. Do not touch the service plug, which is on the driver's side a Class D powder-type fire extinguisher. CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 3
There are two easy-to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 4
at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 5
For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name, model year and current time or mileage. You'll be able to instantly - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 6
sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All information in this booklet is the latest available at the time of publication and, with the exception of the emission control warranties, is subject to change without - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 7
switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 8
all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 9
duration of the New Vehicle Limited Warranty. The policy applies to all 2011 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 10
when you call: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 11
your state. This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800) 331-4331. WARRANTY 9 Introduction - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 13
. Which Vehicles Are Covered These warranties apply to all 2011 model year Highlander Hybrid vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 14
gaskets, timing chain/belt and cover, valve covers, oil pan, oil pump, engine mounts, engine control computer, water pump, fuel pump, seals and gaskets. Transaxle/Motor/Generator Case and all internal parts, transaxle mounts, seals and gaskets. Front-Wheel-Drive System Final drive housing and all - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 15
New Vehicle Limited Warranty WHAT IS NOT COVERED Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated under "What Is Not Covered" on pages 13-14. - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads/linings and clutch - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 17
you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 18
Federal Emission Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota warrants that your service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three years or 36,000 miles, whichever occurs first. Specific - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 19
system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components WARRANTY Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 20
vehicle junction box • Generator • Hybrid battery* • Hybrid control module (power management control module) (8/80)* • Inverter with converter* • Motor • System main relay and battery current sensor Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other Parts - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 21
or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 22
Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 23
as a company car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: WARRANTY Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 24
states to which this warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2011 vehicle. In California, new - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 25
is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 26
"What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Air fuel ratio sensor • Engine control computer (engine control module) • Fuel pump • Injector • Throttle body Air Induction System • Intake manifold and intake air surge tank - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 27
you used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. WARRANTY Ignition System • Knock sensor * Covered under the Hybrid System Warranty for eight - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 28
To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 29
steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties in Detail 27 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 30
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville, TN - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 32
Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. WARRANTY Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 33
or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 34
. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log in which to and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 35
should change your vehicle's oil and filter). Failure to do so can cause oil starvation and or oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 36
's exact specifications. When you you are a low-mileage driver, mark your calendar to space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the following stamp (which may be customized - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 37
same car wax as used for the vehicle body. • DO NOT USE: Any kind of chemical based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 38
body Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 39
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 40
0°C: 1 Replace engine oil and oil filter MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: DATE: MILEAGE: 38 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 41
installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 42
1 Replace engine oil and oil filter MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 40 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 43
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 44
0°C: 1 Replace engine oil and oil filter MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: DATE: MILEAGE: 42 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 45
installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 46
1 Replace engine oil and oil filter MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 44 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 47
for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 48
0°C: 1 Replace engine oil and oil filter MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: DATE: MILEAGE: 46 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 49
installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 50
1 Replace engine oil and oil filter MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 48 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 51
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 52
0°C: 1 Replace engine oil and oil filter MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: DATE: MILEAGE: 50 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 53
of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 54
" sections of the Owner's Manual. Brake Lines and Hoses Visually inspect Cabin Air Filter Replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 55
the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. NOTE: Your vehicle is factory filled and certified with Genuine Toyota 0W20 motor oil. For VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change interval - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 56
engine and listen carefully for any exhaust gas leakage. Tighten connections or replace parts as necessary. Radiator, Condenser and/or Intercooler Inspect for debris, corrosion and signs of damage. Have any problem Vent System Hoses the steering wheel. Inspect the instructions in the Owner's Manual - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2011 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log