2011 Toyota Land Cruiser Warranty, Maitenance, Services Guide
2011 Toyota Land Cruiser Manual
2011 Toyota Land Cruiser manual content summary:
- 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 1
LAND CRUISER 2 0 1 1 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner owner, Sales, U.S.A., Inc. Toyota occasionally sends special promotional offers to registered owners - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 3
Welcome to the Toyota Family 2011 (LND) 2011 (LND) T hank you for purchasing a Toyota vehicle. the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 4
Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 5
Maintenance Log Using the Maintenance Log Charts Off-Road Daily Maintenance Maintenance Log Explanation of Maintenance Items the "Scheduled Maintenance" link. Then select your vehicle's model name, model year and current time or mileage. You'll be able to instantly view the recommended maintenance - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 6
Road WARRANTY t Toyota, our top priority is always our customers. We know your Toyota is an important part change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 7
ignition switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 8
functional replacement key (one that will both open the doors and start the engine), one of the master keys is required. To make a key that /registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 9
vehicle must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2011 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 10
priority. Should you have a problem or concern - either during be reviewed through the program, complete the customer claim form in the Owner's mileage on your Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 11
arbitration program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 13
2011 model year Land Cruiser vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 14
and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Restraint Systems Warranty This warranty covers repairs needed to correct - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 15
or tampering, including installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road debris (including stone chips), rail dust - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 16
WARRANTY Normal maintenance services such as: • Engine tune-ups • Replacement the odometer has been altered so that actual vehicle mileage cannot be readily determined. Salvage or Total-Loss payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 17
Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. WARRANTY Your Warranties in Detail 15 - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 18
of sale with Specific components may have longer coverage under the terms of the Powertrain Warranty. Additionally, components marked "8/80" in the parts an EPA-approved emissions test. • This failure results service date, whichever occurs first. Additionally, components marked "8/80" in the parts - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 19
also apply to this warranty. WARRANTY PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 20
Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual for by you, these services may be performed by you or by any automotive service provider you choose. - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 21
Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 22
Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 23
and which were not in general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 24
as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 25
part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual dealership as soon as a problem exists. The warranty repairs - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 26
in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Air pump • Engine control computer (engine control module) • Fuel pump • Throttle body Air Induction - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 27
of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 28
an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 29
California Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 30
MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville, TN 37214 Bridgestone: (800) 847-3272 Firestone: (800) 356-4644 Dunlop Tires 1144 East Market Street Akron, OH 44316 (800) 321-2136 Michelin North America One Park Way South P.O. Box 19001 Greenville, SC 29602 (800) 847-3435 28 Your - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 32
are also designed to fit your vehicle's exact specifications. Your Toyota dealership maintains an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 33
invoices and any parts that were removed from the vehicle. You will be reimbursed for warranted parts at the manufacturer's suggested retail price U.S. Territories and Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, contact a - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 34
Notes WARRANTY 32 Your Responsibilities - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 35
timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 36
, mileage at time of service and a description of service and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Toyota will not deny a warranty - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 37
your vehicle receives first-quality service and parts, Toyota recommends having maintenance they use Genuine Toyota Parts designed to your vehicle's exact specifications. When you go eye on your mileage so that you obtain maintenance when recommended. If you are a low-mileage driver, mark your - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 38
not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these . Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended for your vehicle/engine type - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 39
Daily Maintenance n addition to the maintenance items indicated for each mileage/month interval, you should perform certain inspections daily when you drive off-road. Whenever you take your vehicle off-road through deep sand, mud or water, perform these inspections every day: • Check ball joints - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 40
mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 41
5,000 miles. Perform these service items only if you drive primarily under the conditions indicated. Includes operating on roads which road salt has been applied. Refer to "Engine Coolant" in the "Explanation of Maintenance Items" section in the back of this guide for more information. Maintenance - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 42
mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 43
these service items only if you drive primarily under the conditions indicated. Includes operating on roads which road salt has been applied. Inspect thickness measurement and disc runout. Refer to "Engine Coolant" in the "Explanation of Maintenance Items" section in the back of this guide for - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 44
mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 45
5,000 miles. Perform these service items only if you drive primarily under the conditions indicated. Includes operating on roads which road salt has been applied. Refer to "Engine Coolant" in the "Explanation of Maintenance Items" section in the back of this guide for more information. Maintenance - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 46
mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 47
Engine coolant 6 Exhaust pipes and mountings Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel oil Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION: MAINTENANCE DATE: MILEAGE: 1 2 3 4 5 6 Reset the oil - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 48
mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 49
5,000 miles. Perform these service items only if you drive primarily under the conditions indicated. Includes operating on roads which road salt has been applied. Refer to "Engine Coolant" in the "Explanation of Maintenance Items" section in the back of this guide for more information. Maintenance - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 50
mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 51
these service items only if you drive primarily under the conditions indicated. Includes operating on roads which road salt has been applied. Inspect thickness measurement and disc runout. Refer to "Engine Coolant" in the "Explanation of Maintenance Items" section in the back of this guide for - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 52
for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine coolant 4 Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 53
or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace front differential oil Replace rear differential oil Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 54
mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 55
on roads which road salt has been applied. Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty. Inspect thickness measurement and disc runout. Refer to "Engine Coolant" in the "Explanation of Maintenance Items" section in the back of this guide for - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 56
maintenance log indicates at which mileage/time intervals each item should Maintenance" sections of the Owner's Manual. Brake Lines and Hoses scoring, burning, fluid leakage, broken parts and excessive wear. Check the pads Driving in heavy traffic, on dirt roads or in urban, desert or dusty - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 57
and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. Engine Air Filter Inspect the engine and listen carefully for any exhaust gas leakage. Tighten connections or replace parts as necessary. Engine Coolant Drain the cooling system - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 58
the seat-mounting bolts and front/rear suspension member retaining bolts to specified torque. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Propeller Shaft Lubricate the - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 59
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 57 - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 60
Notes MAINTENANCE 58 Maintenance Log - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 61
Notes MAINTENANCE Maintenance Log 59 - 2011 Toyota Land Cruiser | Warranty, Maitenance, Services Guide - Page 62
Notes MAINTENANCE 60 Maintenance Log